Hoteller nær Mercyhurst University

«From last year to this year, things have changed. It wasn't great but it wasn't horrible. It was a difficult night of sleep as either downstairs had their television loud until well after 12am. I might have to rethink my next stay.»

«Clean »

«Room was great. Beds are very comfortable. They use blackout curtains which I need to sleep. Staff were welcoming and helpful.»

«Dirty, smelled, and felt unsafe. Stayed only because it was my only option in a pinch. »

«Room was clean. Breakfast was good man at the front desk very helpful.»

«We needed a rollaway bed for our youngest. It was filthy, stained and ripped with springs poking through. One of the beds had dirt and crumbs in it. Looked like it wasn't re-made after the last guest. Ants in the bathroom.»

«Great location, very near restaurants and water theme park but also at a quiet location.»

«The room was very neat and up to date. The bed was comfortable. Pillows were alittle flat. We traveled with a dog and its always hard to find a nice place when you have a pet. We will definitely stay here again.»

«Friendly staff and pleasant stay»

«Front staff are extremely friendly and helpful. Suite was perfect for our family of 5 with 2 separate bedrooms and a pull-out couch. Walking distance to mall and lots of shopping. Breakfast was decent (typical free hotel breakfast) and well-stocked. Pool area was nice and clean as well. »

«The pool was closed. It was closed last year when we were in town for the same reason and so I looked specifically on their website to make sure it was open. So when the staff person at the desk rudely told me it was on their website that it was closed I was not happy. At some point this hotel just needs to publicly admit that it no longer has a pool and remove it from their list of amenities! Also, the breakfast was bad. There was very little food selection and what was there was kind of ...

«First room assigned was still dirty, had to take kids and all our luggage back downstairs to get a new room assignment. Other people we traveled with had to wait 2 hours for their room to be ready»

«The staff upfront gave me a very hard time with checking in . I called to request early check in the lady upfront said yes when I called at 11:08am she said she would call me back . Another hour passed by and I called back she said they were in the process of cleaning the room . I arrived two hours later and the room was not ready and they have someone else the clean room when I arrived it had turned to 3:40pn before my room was ready I will not be booking this hotel ever again . »

«Beautiful rooms. Very close to splash Lagoon and other fun places.»

«Staff was very nice and helpful. Facility is old but clean.»

«The room size and accommodations were good. Only thing we had issues with was the mattress. Not very comfortable at all. But front desk also very friendly.»

«I have photos,»