6/10 – Grei
Adriano Paolo
Reiste med familie
29. aug. 2021
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
World class hotel - Rude receptionist
I don`t like being negative, but sorry to say - the staff (some) in the reception should either get proper training or find another place to work. This hotel is too nice to be left in the hands of such rude and ignorant staff.
Arriving at the hotel after driving through Annecy, we thought "what a fantastic place" - the location and the hotel is absolutely world class. Really amazing.
We booked a room with to beds and actually payed extra for this option. Even though I have a very good relationship with my 22 year old son we prefer to sleep in two beds. On arrival we were told we could only get a room with one bed, even though the reservation stated twin beds. Accepting this we went to our room, found a queen bed, went back to the reception and asked if we could have an extra bed in the room.
"not possible - it wont fit"
"not possible - you have to use that room"
After politely telling that I just came from the room and it would be no problem to fit an extra bed we were told:
"even though it will fit - I will not do it"
After another 10 minutes - asking her to come and see the room she said "ok - we will do it" pretty angry and rude.
After returning after 4 hours - no extra bed in the room.
Down to the reception again - asking for an extra bed - new phone calls - and then around midnight - we got the bed. This incident is not that negative, the most annoying part is the attitude - sorry to say - train her better or let here go.
Adriano Paolo
Bodde her 1 natt i august 2021