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Anmeldelser av Best Western Plus Riviera

2.5 out of 5
Best Western Plus Riviera
15 El Camino Real, Menlo Park, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 194 av totalt 535 anmeldelser." "
Rangering på 8 − Bra. 196 av totalt 535 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 535 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 535 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 535 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Christine og Dundee

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Liked this hotel a lot,stayed 2 weeks. Not a holiday resort, but comfortable with good services, included continental breakfast. Although on a busy road, there was little traffic noise, but Caltrains line is not far away, and the train horn can be heard now and then. Unfortunately the battery in the electronic lock died on our last night and we had key problems but the staff were most helpful and did their best the solve the problem. We will use this hotel again.

10/10 – Utmerket

Hadir

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Because was on the street was a little bit noisy
Bodde her 2 netter i mai 2024
Svar fra Operations Manager den 26. mai 2024
Hello Hadir,Thank you for your review. We strive to make every guests stay as enjoyable as possible. We hope to see you again in the future.

10/10 – Utmerket

Maria

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very professional staff. Clean. Good breakfast. Convenient location near Stanford Shopping Mall.
Bodde her 2 netter i april 2024
Svar fra Tufuga den 20. apr. 2024
Hello Maria,Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay. Have a safe trip back home and thank you for choosing to stay with us.

10/10 – Utmerket

walter

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only negative was that it's right on the main road, and having to listen to traffic
Bodde her 2 netter i april 2024
Svar fra Operations Manager den 21. apr. 2024
Walter,Thank you for giving us an honest review. We are happy to see you enjoyed our accommodations. All feedback is greatly appreciated and considered.

6/10 – Grei

Wei og Surrey

Bodde her 4 netter i mars 2024
Svar fra Operations Manager den 21. apr. 2024
Hello Wei, Our team strives to provide a comfortable stay for our valued guests. We apologize our hotel did not meet your expectations. We hope you would give us a chance to change your mind in the future.

10/10 – Utmerket

walter yourchek

Bodde her 1 natt i mars 2024
Svar fra Operations Manager den 20. apr. 2024
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Amanda

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is perfect, walkable to Stanford University, and Stanford Shopping Center (Mall), including the breakfast, pretty typical continental style. You can have your dinner via something like ubber eat and other apps, they just deliver to your room, or you can walk to Shopping center, which just less 10 mins, there are a lots to choose and really nice with reasonable price. I took one star of from Service because one day there is no drink water for me especially I need hot water for medicine, and when I came back to check, there were still no one to fill up the water tank. I paid almost $230/night but such a small inconvenience could ruin your feelings. Overall, its location is what I chose for.
Bodde her 3 netter i februar 2024
Svar fra General Manager den 8. mars 2024
Dear Amanda,It's always a pleasure hearing from our guests. We're glad our location was ideal for your trip, and we appreciate your feedback about the hot water. We'll look into this further, and we invite you to stay at Best Western Plus Riviera again the next time you're in town.

10/10 – Utmerket

Larry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Operations Manager den 20. apr. 2024
Thank you for your review on your stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Dårlig

James

Forretningsreisende, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
For the $400 price it was terrible. It was noisy, breakfast was poor
Bodde her 2 netter i februar 2024
Svar fra General Manager den 22. feb. 2024
Dear James,While we always want our valued guests to fully enjoy their time with us, we sincerely apologize for failing to achieve that during your stay. Our team constantly strives to improve and will use your feedback to help us enhance our guest experience. It was a pleasure hosting you, and we hope someday you'll give us a chance to change your impression of our property.

6/10 – Grei

ANDRES

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Bodde her 3 netter i januar 2024

6/10 – Grei

James

Reiste med familie
Likte: Renhold og personale og service
The staff was welcoming and the rooms were clean. The noise was an issue with windows open but less when closed. The primary reason I would not stay again is the uncomfortable beds. Mattress is too hard, linens stiff and scratchy, pillows flat and hard. Sadly, beds are a dealbreaker.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 3. feb. 2024
Dear James,It's great our friendly staff made you feel welcome and that our spotless rooms met your expectations. That said, we are sorry you were displeased with our beds, as we understand the value of getting a good night's rest. Our team is constantly searching for ways to improve and will keep your feedback in mind as we make changes. Thank you for taking a moment to share your thoughts, and we hope your future travels are pleasant.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was friendly
Bodde her 1 natt i januar 2024
Svar fra General Manager den 31. jan. 2024
Dear James,It warms our hearts to know that you found our team members friendly! Thank you so much for the perfect rating, and we hope to see you again soon.

8/10 – Bra

Tsutomu og Moraga

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked it. I will stay again.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 26. jan. 2024
Dear Tsutomu,Thank you for staying with us and taking the time to leave us a review. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 – Utmerket

miao

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Team Riviera den 10. jan. 2024
Thank you so much for taking the time to give us an online review!

10/10 – Utmerket

Bakur

Bodde her 3 netter i desember 2023

4/10 – Dårlig

Amy

Reiste med partner
Likte: Personale og service
Bodde her 2 netter i januar 2024
Svar fra Jessica den 3. jan. 2024
Amy,Thank you for choosing to stay with us during your travel needs. We apologize for not meeting your expectations. We would love to hear more about your stay to better serve our guests in the future.

6/10 – Grei

Ruth

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Traffic noise was bad in our room as hotel is right on the main drag. At about 9:45am on Dec 26, they started a *very* noisy power wash of the parking area that was just below the sleeping rooms. Very inconsiderate timing! When we checked out at 11am, the power wash was still noisily happening & looked like it would go on for a while. On the plus side, staff was cordial & breakfast was fairly good.
Bodde her 1 natt i desember 2023
Svar fra Jessica den 3. jan. 2024
Ruth, thank you for taking the time to give us an online review. I will be sure that moving forward our maintenance engineer is more mindful of the time as he is working.

6/10 – Grei

Hee Kyong

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Jessica den 30. des. 2023
Thank you for your review. Happy Holidays

10/10 – Utmerket

Lorena

Bodde her 1 natt i desember 2023
Svar fra Jessica den 30. des. 2023
We appreciate your review! Happy Holidays

8/10 – Bra

Jacqueline R

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quaint, Peaceful, and Conveniently Located
A very peaceful and quiet place to stay. The rooms are very clean and spacious. My only concerns were that this is not a good place for people with mobility issues. There is one tiny elevator that is not that visible at first. The bathrooms are not equipped with bars or safety mats. The other concern is that the property is not very visible from the street, and is easy to miss. The parking is underground, and some of the spaces will not work for tall vehicles. On the other hand, the hotel is very conveniently located. It is very close to Stanford Medical Center, shopping centers, and restaurants. I am a person with mobility issues, so I am not sure if I would stay here again. If you don't have mobility issues, then this is a great place to stay!
Bodde her 3 netter i desember 2023
Svar fra Team Riviera den 29. des. 2023
We appreciate your business and honest review! Thank you for choosing to stay with us.

10/10 – Utmerket

Zhijian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Riviera Team den 25. des. 2023
Thank you for the wonderful review. Happy Holidays!

10/10 – Utmerket

Bakur

Bodde her 1 natt i desember 2023
Svar fra Team Riviera den 11. des. 2023
Thank you so much for taking the time to give us an online review. We hope that you had a wonderful stay.

2/10 – Forferdelig

Gordana

Bodde her 4 netter i november 2023
Svar fra Jessica den 6. des. 2023
Thank you for taking the time to give us a review. We deeply apologize for not meeting your expectations with this stay.

10/10 – Utmerket

Noel

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Jessica den 20. nov. 2023
Thank you so much for taking the time to give us a great review!

10/10 – Utmerket

Deborah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Jessica den 20. nov. 2023
Thank you so much for the wonderful review!

10/10 – Utmerket

Lani

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We only stayed one night but it was a wonderful and restful stay, quiet and comfortable. The staff were very friendly and helpful, we will be booking another stay soon to visit family again!
Bodde her 1 natt i november 2023
Svar fra Jessica den 14. nov. 2023
Thank you so much for giving us a wonderful review! We are very thrilled to hear that you enjoyed yourself and we look forward to seeing you again!

4/10 – Dårlig

Ken

Forretningsreisende
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Mediocre with some positives
Cheaply built with noise emanating from the ceiling as a couple had sex on the bed and walked above me. Very noisy and while the room was fine and bathroom clean- very decent little breakfast with Pancakes and waffles with mini omelets and bacon home fries that is the plus. No area in lobby to relax kind of depressing check in. Work $79-109 etc but not much more
Bodde her 1 natt i november 2023
Svar fra Jessica den 13. nov. 2023
On behalf of the Riviera team, we'd like to thank you for choosing to stay with us. We are sorry that you were unable to enjoy your rest. We are looking into alternatives for blocking noise, any suggestions are welcome.

10/10 – Utmerket

Linda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff very friendly
Bodde her 2 netter i oktober 2023
Svar fra Jessica den 9. nov. 2023
Thank you so much for the wonderful review!

8/10 – Bra

Yoshiro

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Breakfast is enough reasonable.
Bodde her 3 netter i oktober 2023
Svar fra Jessica den 1. nov. 2023
Thank you for taking the time to give us a survey!

10/10 – Utmerket

Theresa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed this Best Westin. It was small and quaint but had everything I needed. It was clean, quiet and centrally located. The free break that they served was perfect.
Bodde her 2 netter i oktober 2023
Svar fra Jessica den 1. nov. 2023
Thank you so much for the survey. We are happy that you enjoyed your stay!

10/10 – Utmerket

linda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was great and we liked the layout of the hotel
Bodde her 2 netter i september 2023
Svar fra Jessica den 24. sep. 2023
That you for taking the time to give us such a wonderful review!

8/10 – Bra

Alessandra

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Jessica den 16. sep. 2023
Thank you for the online review!

8/10 – Bra

Berwin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and convenient to go to shopping and campus! Was nice to have free parking as well.
Bodde her 3 netter i september 2023
Svar fra Jessica den 11. sep. 2023
Thank you so much for taking the time to give us an online review! We appreciate you choosing to stay with us and we hope to see you again in the future.

10/10 – Utmerket

Earl

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Jessica den 30. aug. 2023
We appreciate you taking the time to give us feedback. Thank you so much for the wonderful review!

10/10 – Utmerket

Lynn P.

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay . . I will stay again when I visit the area! Everyone was pleasant, even other guests!
Bodde her 2 netter i august 2023
Svar fra Jessica den 29. aug. 2023
Thank you so much for taking the time to give us a wonderful review.

8/10 – Bra

Linda

Reiste med familie
Likte: Fasiliteter
Friendly & helpful staff Very convenient location near Stanford Medical Center
Bodde her 8 netter i august 2023
Svar fra Jessica den 24. aug. 2023
Thank you for giving us a wonderful review!

6/10 – Grei

John

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Nice rooms but a noisy street. Nice staff but $45 seems unfair to charge for early check-in to an empty room!
Bodde her 1 natt i august 2023
Svar fra Jessica den 11. aug. 2023
Thank you for the review! The early arrival check-in fee applies to arrivals before the check-in time of 3PM as advertised online. The closer the check-in is to 3PM the less we charge. Thank you for your understanding

8/10 – Bra

MAIALA

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i juli 2023
Svar fra Jessica den 11. aug. 2023
Thank you for taking the time to give us a review!

10/10 – Utmerket

Gary

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet, clean, close to hospital
Bodde her 1 natt i august 2023
Svar fra Jessica den 2. aug. 2023
Thank you so much for the review!

10/10 – Utmerket

Joshua

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay, parking not the best.
One night stay, appears to be older motel, but nicely updated. It has character. We enjoyed the small patios that are in front of the rooms and gave a nice area to visit and weather was perfect. Rooms are nice, no frills, but bed was comfortable. Room was quite, until morning. Definitely not able to sleep in due to everybody rolling there bags by your room on outdoor cement walk and kids running by. My only real complaint was parking, which is under the hotel and very compact. We have a full size SUV and many spots are only 6 ft clearance that we were unable to use. Others are 7 ft. Spots are tight and run the risk of somebody dinging your car with their door. Luckily we did not drive my full size truck as it would have not fit. Nice location, close to Stanford medical, multiple restaurants and shopping. All in all nice stay and would stay again. Loved the old school feel of motel.
Bodde her 1 natt i juli 2023
Svar fra Jessica den 31. juli 2023
Thank you so much for taking the time to give us an honest review! We appreciate your time and comments about our hotel. We hope to see you again in the future!

10/10 – Utmerket

Victoria

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient well maintained with a fair price.
Bodde her 1 natt i juli 2023
Svar fra Jessica den 19. juli 2023
Thank you for the review!

4/10 – Dårlig

Allison

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
As others have stated, this is not the cleanest place. There were hairs in the sheets and on the bathroom counter. The washer is not working, when asked they said it is being fixed. Staying for three days and it was not repaired, they should not say they have a washer.
Bodde her 2 netter i juli 2023
Svar fra Jessica den 9. juli 2023
Thank you for taking the time to point this out. I am so deeply sorry for your experience at our hotel. I assure you that we are working on correcting this mistake.

10/10 – Utmerket

Haleh

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra Jessica den 4. juli 2023
Thank you for taking the time to give us such a great review!

6/10 – Grei

Anand

Bodde her 1 natt i juni 2023
Svar fra Jessica den 3. juli 2023
Thank you for taking the time to leave us a review!

6/10 – Grei

Steve

Reiste med partner, Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The front desk gal was experiencing her first day on the job and was really not knowledgeable on much.
Bodde her 2 netter i juni 2023
Svar fra Jessica den 30. juni 2023
Steve, thank you for your patience while we are training new team members! Each guest interaction will build strength to our new staff to better assist our guests and provide excellent service.

10/10 – Utmerket

Paula

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Jessica den 29. juni 2023
Paula, thank you so much for giving us a great online review!

8/10 – Bra

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i juni 2023
Svar fra Jessica den 28. juni 2023
Thank you so much for taking the time to give us a review!

10/10 – Utmerket

Robert Jr.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to the Caltrain. Clean. Good breakfast. A little road noise but generally quiet.
Bodde her 3 netter i juni 2023
Svar fra Jessica den 23. juni 2023
Robert, on behalf of the Riviera team, thank you for taking the time to give us such a great review!

10/10 – Utmerket

Nick

Bodde her 1 natt i juni 2023
Svar fra Jessica den 23. juni 2023
Nick, thank you so much for taking the time to leave us such a wonderful review!

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean, comfortable rooms. Very professional staff.
Bodde her 4 netter i juni 2023
Svar fra Jessica den 21. juni 2023
Thank you so much for giving us such a wonderful review!