Lobby
Sjekk tilgjengelighet

Anmeldelser av Quality Inn & Suites Germantown North

2.5 out of 5
Quality Inn & Suites Germantown North
7787 Wolf River Blvd, Germantown, TN

Anmeldelser

6,6
Rangering på 10 − Utmerket. 176 av totalt 780 anmeldelser." "
Rangering på 8 − Bra. 199 av totalt 780 anmeldelser." "
Rangering på 6 − Grei. 186 av totalt 780 anmeldelser." "
Rangering på 4 − Dårlig. 110 av totalt 780 anmeldelser." "
Rangering på 2 − Forferdelig. 109 av totalt 780 anmeldelser." "

6,8/10

Renhold

7,6/10

Personale og service

6,2/10

Fasiliteter

6,2/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Demarcus

cool spot pool and walking distance from corner store
Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 13. mai 2024
We appreciate your feedback.

4/10 – Dårlig

Telisha

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Front desk receptionist asked for an additional $150 cash (no card) upon arrival. This is not in the policy and was not mentioned when I called prior to coming to ask the same receptionist about the room. I’m not sure if they are discriminating or asking certain people but this was told to us and a couple of people that were checking in ahead of us.
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 7. mai 2024
Thank you for your feedback, Telisha. Unfortunately, we had to put in place our deposit policy due to guests destroying our rooms and smoking in our rooms. With them using cards that can be locked, we require the deposit to be in cash. This is a policy put in place for everyone. The front desk should have explained this ahead of time, and we will use your feedback as a teaching experience.

6/10 – Grei

Walterri

Reiste med partner
Likte: Personale og service
The hotel was clean, older property needs renovated. Not soundproof could hear construction taking place outside. Fair price for what is offered. Nice demographic area.
Bodde her 4 netter i april 2024
Svar fra Tiffany G den 2. mai 2024
We appreciate your feedback. We are sorry to hear that the construction work outside was bothersome to you during your stay. We welcome your back next time you are in the area and we will make sure to place you in a quieter area for your convenience.

2/10 – Forferdelig

Luc og Madisonville

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bad smell. Chipping paint, ice machine didn’t work, dirty floor, just terrible.
Bodde her 4 netter i april 2024
Svar fra Tiffany G den 23. apr. 2024
We appreciate your valuable feedback. We are sorry to hear that you did not enjoy your stay. We are working hard to improve these issues. We take all feedback from our guests seriously.

6/10 – Grei

Faith

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff was the best part of this hotel. It was great for the price and I would stay here again if I come back to the Memphis area.
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 23. apr. 2024
We appreciate your feedback. We are happy for that our staff was able to brighten your stay with us. We would like to know what more can we do to make your stay much better than the last? We would be happy to oblige.

8/10 – Bra

Tilmeka

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay everything was great including breakfast
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 2. mai 2024
We appreciate your feedback! We are so happy to hear that you enjoyed your stay with us.

2/10 – Forferdelig

Lakeesha

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They canceled my reservation
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 16. apr. 2024
we appreciate your feedback. We are sorry to hear that your reservation was cancelled. What was the reason for the cancellation?

4/10 – Dårlig

James

Bodde her 1 natt i april 2024
Svar fra Tiffany G den 7. mai 2024
We appreciate your feedback, however, we are sorry to hear that we failed to meet your expectations. Hospitality is our number one priority and guests experience is very important to us. Please feel free to share your experience with management so that we know what to improve on.

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very good, rooms were clean but in bad need of repair/updating
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 16. apr. 2024
We appreciate your feedback. We are happy to hear that you enjoyed your stay with us.

8/10 – Bra

John

Bodde her 2 netter i april 2024
Svar fra Tiffany G den 2. mai 2024
We appreciate your feedback. Thank you for choosing to stay with us during your visit to Germantown.

2/10 – Forferdelig

Christopher

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Tiffany G den 16. apr. 2024
We are sorry to see that you did not enjoy your stay with us. We hope to make a better impression if you should decide to stay with us again.

8/10 – Bra

Sidney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Tiffany G den 2. apr. 2024
We appreciate your feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon. Have a wonderful day!

6/10 – Grei

Kristin

Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 1. apr. 2024
We appreciate your feedback. We are sorry that your stay was not as expected. We do hope that you choose to stay with us again.

6/10 – Grei

Dwayne

Likte: Personale og service
Likte ikke: Fasiliteter
The owners updated the main room floor. The bathroom shower floor had rust on the floor and a wring was in the tub. The caulking was dirty in the bathroom. The window curtains were dirty and the mattress was not comfortable seemed old and worn. The pool walls needs to be cleaned makes the water look murky. The breakfast food was ok served biscuits that were hard as rocks and the gravy looked burnt. Food appeared to be reused for several days.
Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 1. apr. 2024
We appreciate your feedback. We have taken your feedback and used it to improve our cleanliness and maintenance of the hotel. We sincerely apologize for any inconvenience and for failing too meet your expectations.

2/10 – Forferdelig

Hector

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 26. mars 2024
We appreciate your valuable feedback. We are sorry to hear that you did not enjoy your stay.

6/10 – Grei

Lisa

Reiste med partner, Reiste med kjæledyr
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
The room i reserved wasnt available and the checkin clerk was very rude about it.
Bodde her 1 natt i mars 2024
Svar fra Tiffany G den 26. mars 2024
We do apologize that you had a bad experience with Quality Inn and Suites. I sincerely apologize for the rudeness of our staff and I will make sure to have a conversation with our front desk agent. We do not tolerate rudeness. I am very sorry to hear this.

4/10 – Dårlig

Antonio

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I didn’t like my room the shower curtain and tub was dirty the refrigerator didn’t work and the price I paid for the room was to much I would not ever stay there again. I really want to be refunded because of the bathroom. One thing I did like though is the bed it was very comfortable
Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 26. mars 2024
We appreciate your feedback Antonio. We are sorry to hear that you did not enjoy your stay with us. I have taken your feedback and will use it to coach our housekeeping and maintenance staff.

10/10 – Utmerket

Rajchel

Bodde her 1 natt i mars 2024
Svar fra Tiffany G den 16. apr. 2024
Thank you for your 5 out of 5 rating!!!

4/10 – Dårlig

Jala

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room door was hanging off the henges. Literally had to lift the door to close and open it. There was dead bugs in the bathroom and in between the curtains. The sheets had holes in it.
Bodde her 1 natt i mars 2024
Svar fra Tiffany G den 20. mars 2024
We appreciate your valuable feedback Jala. We apologize for the inconvenience caused to you by the condition of the room. We will get our maintenance to readjust the door. We are sorry for falling short of your expectations of a clean room. Our housekeeping team will be coached on this.

10/10 – Utmerket

Shatavius

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean and safe
Bodde her 1 natt i mars 2024
Svar fra Tiffany G den 20. mars 2024
Thank you for your 5 out of 5 review! We appreciate you as a loyal customer.

8/10 – Bra

Kristin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The pool was great for the grandkids breakfast was good just had to get there early to get many options
Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 15. mars 2024
We appreciate your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again.

10/10 – Utmerket

Lee

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was very clean and the people was nice and we enjoy the stay, but the breakfast could be better. everythink was good enjoy the stay
Bodde her 2 netter i mars 2024
Svar fra Tiffany G den 15. mars 2024
We greatly appreciate your business and your review! We are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again.

2/10 – Forferdelig

Tracie

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Did not clean room when we asked… Smelled bad…. Could not give us receipt when we checked out said computer was down… Had a curtain for a comforter and when I asked for blanket they gave me a rough blanket with cigarette burns in it… Construction all around hotel on the roads… When asked if we could have a cart to bring bags down was told … don’t know where they are you will have to search the floors to find one, I checked all 3 floors could not find one so had to make 3 trips from 3rd floor to bring mine and my elderly mothers things down….,
Bodde her 4 netter i mars 2024
Svar fra Tiffany G den 7. mars 2024
We appreciate your valuable feedback. Customer service is our number one priority, and we apologize for falling short of your expectations. We will be using your review as a coaching experience to better serve in the future.

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had been a bit concerned by the online ratings so my wife and I found this place a pleasant surprise on the upside. Very nice staff, super easy check-in without a hitch, good value for money. Fresh-baked yummy cookies at check-in. Having a corner room at the end of the hall made things pretty quiet. The bathroom and amenities (fridge, microwave, coffeemaker, ironing board and iron were all excellent. I think others might find the room a bit on the small side, but we felt it was fine. The size meant no closet, just hangar rack (which was fine for an overnight stay). The A/C - heater unit super-cooled the room, but it warmed quickly.
Bodde her 1 natt i mars 2024
Svar fra Tiffany G den 4. mars 2024
We are super excited to hear that you enjoyed your stay with us!!! We appreciate your business and hope to see you again soon. It is our pleasure to serve you! Have a wonderful day.

10/10 – Utmerket

Erica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Tiffany G den 29. feb. 2024
We appreciate your 5 out of 5 rating!!! Please come and visit us again!

2/10 – Forferdelig

Tatum

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Absolutely disgusting. There was mold in the shower. My sheets were dirty. Staff is unhelpful, they don’t clean the rooms on the weekends? The floors in my room were sticky. We stayed in a room on the 2nd floor, the floor is caving in. DO NOT RECOMMEND.
Bodde her 2 netter i februar 2024
Svar fra Tiffany G den 25. feb. 2024
We appreciate your feedback Tatum. We are sorry to hear about your experience with us. We like to thank you for letting us know about the condition of your room and we will get with our maintenance team to quickly resolve this problem. Housekeeping is by request only, unless you stay 3 days or more. We are sorry for the inconvenience.We do hope that you have a blessed day.

10/10 – Utmerket

Tj

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i februar 2024
Svar fra Tiffany G. den 24. feb. 2024
Thank you so much for your 5 out of 5 rating! We are happy that you enjoyed your stay with us! We hope to see you again the next time you are in the area!

2/10 – Forferdelig

Nickasha

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property looked nothing like the pictures, it was noisy all night long since the room isn't soundproof and a baby was one the same floor crying the entire time. There were bugs crawling out the bathtub and it was dirty with hair and other debris. Someone attempted to come into the room before checkout time, but luckily the door stopper prevented them from coming in. This place needs updated and I will definitely not stay here again.
Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. It is our priority to make sure that our guests are well taken care of, and for this reason we sincerely apologize for any inconvenience that may have caused you during your stay. We do hope that you return to give us another chance to redeem ourselves as we are trying hard to make improvements for our guests.

8/10 – Bra

Kimberly

Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 22. mars 2024
We appreciate your feedback! We are happy to see that you have enjoyed your stay with us. Come again soon!

6/10 – Grei

Debra

Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Floor in room was sticky and dirty, unmopped. Curtains were off the rod in 2 areas, mold in bath tub and bathroom vent. Water pressure deviated during shower. Wash sink, faucet leaked out onto vanity when turned on, and between bed and wall, the electric outlet was raw, with no safe cover. I took pictures if you would like to see them. The staff was friendly, the downstairs spotless and the breakfast was great.
Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. I would like to know more about your experience. Please reach out for me to learn more.

2/10 – Forferdelig

Suzanne

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. We are sorry to hear that your experience was not as you had expected. Please feel free to reach out to us about your experience so that we can take your feedback and improve on the matter.

10/10 – Utmerket

Michael Samuel

Bodde her 1 natt i februar 2024
Svar fra Tiffany G den 22. mars 2024
We appreciate your 5 out of 5 rating!!! We are happy to hear that you enjoyed your stay with us! We welcome you back soon!

8/10 – Bra

Janois

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loud kids running around over us til 11pm
Bodde her 2 netter i februar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. We are sorry for the inconvenience caused to you by the children running around and disturbing you. We do hope that you come again for a better experience.

6/10 – Grei

James

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I registered and paid for one more night of a 3 night stay. Housekeeping knocked on the door at check out time of my first stay informing me that it was check out time and I needed to leave. I got it worked out with management but it was very disturbing.
Bodde her 4 netter i januar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. We are happy to hear that you worked the miscommunication out with management and that it was resolved.

6/10 – Grei

Reinaldo

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The floor in the room was extra dirty, the sink was dirty and there was hair everywhere. The handles inside the shower for the elderly or disabled were loose at one end and rusty.
Bodde her 3 netter i januar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. I have gone over this with the housekeeping team to better service our guests.

10/10 – Utmerket

Paul

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great value
The hotel was great for the price. No frills breakfast was what I expected for the price. The staff was very friendly and helpful. I would stay there again.
Bodde her 2 netter i januar 2024
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. Thank you for the 10 out of 10 rating.

8/10 – Bra

Beverly

A musty smell in rooms; otherwise clean and ok
Bodde her 1 natt i desember 2023
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback.

2/10 – Forferdelig

Rodneyka

Bodde her 1 natt i desember 2023
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. We apologize for not meeting your expectations. We hope that you come again to see some improvement.

4/10 – Dårlig

Riley

Reiste med partner
Bodde her 1 natt i desember 2023
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Do Not Stay Here!
We did not have a good experience. The front desk attendant was lazy. When i came down to ask for an extra blanket because there were only sheets on the bed, he had an attitude and went to grab me a unfolded blanket that didn’t even seem clean. I was insulted. The shower had a used bar of soap in it from the previous occupant. There were no towels in the bathroom- when I went to ask the front desk worker he told me to go to the laundry room (an employee only space) & get them from the worker back there rather than going to get them for me. Ridiculous! Pool was closed because they were painting it. Breakfast was cheap & minimal- just a few slices of white bread & white bagels. Very disappointed in the stay - trying to get a refund for the inconvenience.
Bodde her 1 natt i desember 2023
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback. Providing the best possible service is our number one priority. We are sorry for falling short on your expectations. We have had some changes to our property and we do hope that you will stay with us again so that you may see what changes have been made. Thank you for your loyalty and have a great day.

6/10 – Grei

Glenn

Reiste med partner
Jus a 3
Bodde her 1 natt i desember 2023
Svar fra Tiffany G den 21. feb. 2024
We appreciate your valuable feedback.

10/10 – Utmerket

Edgard

Bodde her 1 natt i desember 2023

2/10 – Forferdelig

amanda

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Marquize

Bodde her 1 natt i desember 2023

4/10 – Dårlig

Kyle

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Eugene og Villa Park

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice stay.
Bodde her 1 natt i desember 2023

6/10 – Grei

James

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Picnic tables behind the property nice touch
Bodde her 1 natt i desember 2023

8/10 – Bra

LaShundra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay
Its was good for short stay. Little out dated but clean and rooms were nice. Pool room needs some work but was fine and my kid had a good time swimming.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Alexus

Bodde her 1 natt i desember 2023

8/10 – Bra

David

Reiste med en gruppe
Likte: Fasiliteter
Quiet and in good part of town.
Bodde her 1 natt i desember 2023