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Anmeldelser av Sheraton Melbourne Hotel

5 out of 5
Sheraton Melbourne Hotel
27 Little Collins Street, Melbourne, VIC

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 584 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 257 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 91 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 1001 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Donna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne
Bodde her 7 netter i april 2024
Svar fra Sheraton Melbourne Hotel den 21. apr. 2024
Dear Donna,Thank you for your recent stay at Sheraton Melbourne Hotel.We are happy to hear that you enjoyed your stay with us.Melbourne is certainly a great city to get around and its we love our location, so glad to hear you did too.We look forward to welcoming you back in the near future.Kind RegardsSheraton Melbourne Hotel Team

10/10 – Utmerket

Ian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location Breakfast Room
Bodde her 1 natt i mars 2024
Svar fra Sheraton Melbourne Hotel Team den 26. mars 2024
Dear Ian,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back in the near future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 – Utmerket

??

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Sheraton Melbourne Hotel Team den 15. mars 2024
Dear Valued Guest,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay.We look forward to hosting you in the near future.Kind Regards,Sheraton Melbourne Hotel Team

4/10 – Dårlig

Priyanshi

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I think I have stayed in better 4 start hotels than this. The room was ok but there was hair on the pillow. The arm chair had a stain, the bathroom was too old, some motels would have better bathrooms, paint chipping off, and the body wash was empty. I called room service 6 times and it remained answered, i complained while checking out to Maleeka, she apologised but didn’t seem to care much.
Bodde her 1 natt i mars 2024
Svar fra Fabiana den 11. mars 2024
Dear Guest,Greetings from Sheraton Melbourne.We were delighted to have you as a guest in our property during your time in Melbourne. We are really sorry to read that your stay did not meet your expectations and we would like to express our deepest apologizes. Our guest feedback is very valuable for us and we have immediately shared your review with our team and put a focus on training all our associates on how to interact with a customer. We will make sure to improve our housekeeping service as well to meet the standards you are used to. As a 5-star customer, we understand that you are awaiting a high level of service. What happened during your stay, in term of room cleaning, is not part of our habits and our management team will make sure to monitor the team to maintain our quality. We sincerely hope to host you again and we remain at your complete disposal. Best Regards,The Hotel Management

10/10 – Utmerket

Cheryl

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was an issue with the light beside my bed that made it unable to turn off all night, which could not be fixed until the next day and really affected my sleep. Other than that it was very clean and comfortable with a great pool.
Bodde her 3 netter i desember 2023
Svar fra Sheraton Melbourne Hotel Team den 6. mars 2024
Dear Cheryl,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay overall. Rest assured that your feedback regarding the lights have been passed on to our Engineering manager and we have rectified the lighting issue.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

8/10 – Bra

Joel

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel Team den 6. mars 2024
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear you enjoyed your stay.We look forward to hosting you again in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 – Utmerket

Joanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Service, The staff were awesome
Bodde her 1 natt i mars 2024
Svar fra Sheraton Melbourne Hotel Team den 6. mars 2024
Dear Joanne,Thank you for your recent stay at Sheraton Melbourne Hotel.We are glad to hear that you enjoyed your stay and you found the staff service awesome.We look forward to welcome you back in the future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 – Utmerket

Rod

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Sheraton Melbourne Hotel Team den 28. feb. 2024
Dear Rod,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay with us.We look forward to seeing you again in the near future.Kind Regards,Sheraton Melbourne Hotel Team

10/10 – Utmerket

Joel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Sheraton Melbourne Hotel Team den 5. feb. 2024
Dear Joel,Thank you for your recent stay at Sheraton Melbourne Hotel.We are pleased to hear that you enjoyed your stay and it was a 10 out of 10. You will soon also receive a survey from Marriott HQ and we will be delighted if you can share your 10 rating as this is shared with Marriott HQ.Thank you again and we hope to host you again in the near future.

6/10 – Grei

Amanda

Reiste med familie
Likte: Renhold og personale og service
Family was looking forward to buffet breakfast, but it was quite small and only average. Hotel faces a carpark. For the price we paid, it did not feel like a 4.5 star hotel. The common areas felt cramped and unimpressive. Nothing was bad, but we did feel disappointed for the price we paid and what we were expecting.
Bodde her 3 netter i januar 2024
Svar fra Sheraton Melbourne Hotel Team den 30. jan. 2024
Dear Amanda,Thank you for your recent stay at Sheraton Melbourne Hotel.I am sorry to hear that your stay was not satisfactory. Rest assured that the feedback has been shared with the respective areas so further improvements can be introduced .We look forward to host you next time so we can provide you with a more memorable stay.

10/10 – Utmerket

Craig

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, close to everything. Easy to walk to the Australian Open.
Bodde her 4 netter i januar 2024
Svar fra Sheraton Melbourne Hotel den 31. jan. 2024
Dear Craig,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Sheraton Melbourne Team den 31. jan. 2024
Dear Patrick,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 – Utmerket

Adrienne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Sheraton Melbourne Hotel den 31. jan. 2024
Dear Adrienne,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

8/10 – Bra

YOSHIHIRO

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Sheraton Melbourne Hotel den 31. jan. 2024
Dear Yoshiro,Thank you for your recent stay at Sheraton Melbourne.I am glad to hear that you enjoyed your stay.We look forward to host you again in the future.

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was lovely and clean, the rooms were spacious. The location of the hotel was perfect and conveniently located to everything we wanted to do.
Bodde her 3 netter i januar 2024
Svar fra Sheraton Melbourne Hotel den 20. jan. 2024
Dear Andrew,Thank you for your recent stay at Sheraton Melbourne. I am glad to hear that you enjoyed your stay with us. we look forward to hosting you in the near future.Kind Regards,Bhavna NeetyeOperations ManagerSheraton Melbourne Hotel

10/10 – Utmerket

Francesca og Manhattan Beach

Reiste med familie, Reiste med en gruppe
Bodde her 2 netter i januar 2024
Svar fra Sheraton Melbourne Management Team den 9. jan. 2024
Dear Francesca,We are pleased to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel and we hope to welcome you back in the future.

10/10 – Utmerket

Bec

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Sheraton Melbourne Team den 9. jan. 2024
Dear Bec,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

10/10 – Utmerket

Fabrice

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay...
Bodde her 4 netter i desember 2023
Svar fra Sheraton Melbourne Hotel Team den 9. jan. 2024
Dear Fabrice,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

6/10 – Grei

Jessica

Reiste med partner
Likte: Renhold
The aircon had to be changed by staff we had no balcony
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel Team den 9. jan. 2024
Dear Jessica,I am sorry to hear that the air conditioning did not work in your room and that your room had no balcony as only suites have a balcony at the Sheraton Melbourne Hotel. Your feedback regarding the air conditioning has been passed on to our Engineering team so this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

8/10 – Bra

Tanya og South Nanango

Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 9. jan. 2024
Dear Tanya,We are glad to hear that you had a good stay at the Sheraton Melbourne Hotel.We hope we can get the chance to welcome you back in the near future.

6/10 – Grei

LAW

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
房間每日只換水及無巾， 沐浴露護髮素 冇曬都冇人補充， 房間 地面有水 滲漏都冇人知， 廁所清潔欠佳。
Bodde her 4 netter i desember 2023
Svar fra Sheraton Melbourne Hotel Team den 9. jan. 2024
Dear Law,I am sorry to hear of the inconveniences you experienced during your recent stay. Your feedback has been passed on to the relevant area to ensure this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

10/10 – Utmerket

Teri

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luxury at a great price
I had an amazing stay. Great location. Clean rooms, good food at the restaurant. Pool and steam room are the icing on the cake!
Bodde her 4 netter i desember 2023
Svar fra Sheraton Melbourne Hotel den 6. jan. 2024
Dear Teri, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We love that you have shared the photos. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.Warm wishes Laura Brookes

10/10 – Utmerket

Luisa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 24. des. 2023
Dear Luisa, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

4/10 – Dårlig

Anna

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Was really disappointed with this stay - booked two rooms for our family of 5 , check in was at 3pm but the adjoining room wasn’t ready until 4.30pm so we were given another room on the same floor which was fine until we realised it had a view of a wall & seemed dark & not inviting. Our corner m room had a nice view but there was mould all on the bathroom blind & the roof paint was tired & chipped. Room service issues in each order - was rectified each time but still frustrating. We were told a cocktail (that was over a hour late) was on the house but we’re still charged $24. The pool was lovely & the staff were friendly & helpful. For the price I expected much more & wouldn’t stay there again.
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melboune Hotel den 24. des. 2023
Dear Anna,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you found the staff to be very friendly and your enjoyed your time in the pool.I have passed on your feedback in regard to the late check in and disappointment in the room.I have passed your feedback onto our executive chef and food and beverage manager with regards to Room service and the cocktail. We're revisiting our training programs to reinforce the importance of attentive and respectful (particularly during busy periods) service to prevent such instances from recurring.Thank you again for staying with us and we hope to have the chance to welcome you back in the future.Kind Regards, Bhavna Neetye Operations Manager

10/10 – Utmerket

Luke

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room service / in-room dining could be a little better
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 24. des. 2023
Dear Luke, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

8/10 – Bra

Finau

Bodde her 2 netter i november 2023
Svar fra Sheraton Melbourne Hotel den 24. des. 2023
Dear Finau thank you for taking the time to send through your feedback, we are delighted to hear you had an 8/10 stay with us. We would love to know how we can make this a 10/10 for your next stay.Look forward to welcoming you back.

10/10 – Utmerket

Kate

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing. Said it was our honeymoon and my 30th birthday. When we entered our room we were greated with chocolate cover strawberries and a lovely notes aswell a voucher for 2 free drinks
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 10. des. 2023
Dear Kate, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. Congratulations on getting married and happy 30th birthday. We are really happy you chose Sheraton Melbourne to stay for these special occasions.We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 – Grei

Paul

Svar fra Sheraton Melbourne Hotel den 17. feb. 2024
Dear Paul,Thank you for your recent stay at Sheraton Melbourne Hotel. We are glad to hear that your stay was a 3 out of 5. We would appreciate knowing what we could have done better fto make it a 5 out 5. Should you wish to share your feedback, please do not hesitate to reach out to our Director of Operations at Sheraton Melbourne Hotel on bhavna.neetye@sheraton.com.Kind Regards,Sheraton Melbourne Hotel

10/10 – Utmerket

Claire

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really friendly welcome and a lovely room
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 9. des. 2023
Dear Claire, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Derek

Bodde her 2 netter i desember 2023
Svar fra Sheraton Melbourne Hotel den 9. des. 2023
Dear Derek, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Tannelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Sheraton Melbourne Hotel den 10. des. 2023
Dear Tannelle, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We look forward to welcoming you back to the hotel in the near future.

4/10 – Dårlig

David

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The vanity plug got stuck, the internal blind in the bathroom remained permanently open so we had to use the toilet in full view, the cloth bed head had brown head stains, there was an mix up regarding who we were on arrival and how many nights we had stayed when we departed, the air conditioning was a bit annoying at night, we expected Netflix to be available without having to access by our own phones. The staff were very pleasant and helpful
Bodde her 2 netter i desember 2023
Svar fra Sheraton Melbourne Hotel den 9. des. 2023
Dear David, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations. I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience Warm Wishes

8/10 – Bra

harry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well location
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 28. nov. 2023
Dear Harry, thank you for taking the time to send through your feedback, we are delighted to hear you had a 4/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 – Utmerket

Benjamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 28. nov. 2023
Dear Benjamin, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Helen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place loved it
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 28. nov. 2023
Dear Helen, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet time with modern feel. Slightly on the small side but not terribly noticeable. Excellent breakfast buffet.
Bodde her 2 netter i november 2023
Svar fra Sheraton Melbourne Hotel den 28. nov. 2023
Dear Brian, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Sharyn

Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 24. nov. 2023
Dear Sharyn, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

6/10 – Grei

Ellen

Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 24. des. 2023
Dear Ellen, thank you for taking the time to send through your feedback, we are disappointed to hear you had a 3/5 stay with us. We would love to know how we can make this a 5/5 for your next stay.Look forward to welcoming you back.

10/10 – Utmerket

Donald

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable stay in Melbourne CBD
We spent 3 nights at Sheraton. It was very conveniently located on the fringe of the CBD. Parking opposite was also handy. The room was comfortable and clean if basic. Breakfast was excellent with a great range of options in the buffet.
Bodde her 3 netter i november 2023
Svar fra Sheraton Melbourne Hotel den 24. nov. 2023
Dear Donald, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Wayne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large room and very comfortable bed. Close to dining, theatres and shopping. Will stay there on future visits to the city.
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 21. nov. 2023
Dear Wayne, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel in the future.

10/10 – Utmerket

Leah og Red Hill

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The property was easy to find and easy to park
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 20. nov. 2023
Dear Leah, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Diane

Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 20. nov. 2023
Dear Diane, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Travers

Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 20. nov. 2023
Dear Travers, thank you for taking the time to send through your feedback, we are delighted to hear you had a 10/10 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

steve

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic hotel very clean and friendly staff
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 20. nov. 2023
Dear Steve, thank you for taking the time to send through your feedback, we are delighted to hear you had a 5/5 stay with us. We will certainly pass this on to the team. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

donna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay close to restaurants and Theatres. Breakfast was delicious so.many choices on offer. Would definitely recommend A
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 12. nov. 2023
Dear Donna, thank you for taking the time to send through your feedback, we are extremely happy to hear you had a 5/5 stay with us. We will certainly pass this onto the team.We look forward to welcoming you back to the hotel.

6/10 – Grei

Janna Victoria

Likte: Renhold og personale og service
Hotel was booked as a present for another person. 3pm check in awkward for early morning arrival. Bed - 5 stars Layout - 3 stars. Awkward having to reach over desk and television cabinet to open and close curtains. Bathroom- 2 stars - bath deep enough but uncomfortable for height challenged people if they wanted to lie back and soak. Toilet brush needed, as any defaecation that doesn’t make it into the water because of the bowl shape needs to be assisted to go down. Interesting to have two toilet roll holders with full rolls, but only provide a note pad with two sheets of paper Room service - 3 stars. Time between ordering and delivery good. Room service personnel friendly and professional. Food quality and attention to detail average. Fries were cold, missing aioli condiment and wrong drink delivered. Ordered soda water and was sent tonic water. Oysters were amazing. Staff in general- excellent
Bodde her 2 netter i november 2023
Svar fra Sheraton Melbourne Hotel den 20. nov. 2023
Dear Janna, thank you for taking the time to send through your feedback, we are very thankful that you have sent this through to us. We are disappointed to hear that your stay didn't exceed expectations.I will ensure this is passed on to management to look into further and ensure that if you do stay with us again you have a 5/5 experience.Warm Wishes

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sheraton Melbourne Hotel den 7. nov. 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
First time we stayed at The Sheraton and we were very impressed with everything about our stay.
Bodde her 4 netter i oktober 2023
Svar fra Sheraton Melbourne Hotel den 31. okt. 2023
Dear Guest, thank you for taking the time to send through your feedback We are extremely happy to hear you had a 10/10 stay with us. We look forward to welcoming you back to the hotel.

8/10 – Bra

Heather

Bodde her 1 natt i oktober 2023
Svar fra Sheraton Melbourne Hotel den 31. okt. 2023
Dear Heather, Thank You for your recent stay at the Sheraton Melbourne Hotel. We are glad that you have enjoyed your stay and we look forward to welcoming you back in the future so we can make your stay a 10 out of 10. Thank you again for staying with us. Sheraton Melbourne Hotel