Thank you for your review. Novotel Team

Dear Daryl, Thank you for taking the time to review your stay.We are glad that you had a pleasant stay with us and appreciated our high standards.We would like to express the thanks of the entire team for your kind words.We are looking forward to welcoming you again. All the best!Andrew Maynard, General Manager

Dear Jeremy,Thank you very much for this positive review.It is wonderful to hear that you were satisfied with the cleanliness of your room. Our housekeeping team takes great pride in maintaining the highest standards and ensuring every guest enjoys a comfortable and inviting atmosphere during their stay at Novotel Melbourne on Collins.We eagerly await the chance to welcome you back to our hotel in the heart of Melbourne.Warm regards,Andrew Maynard, General Manager

Dear Hellen,Thank you for taking the time to share your review.We are pleased to note that you found our rooms to be impeccably clean, as our team prides itself on maintaining the highest standards of cleanliness.However, we regret to hear that the accessibility of taxis did not meet your expectations. While the hotel is centrally located, we understand that at times, due to the bustling nature of Melbourne's CBD taxis may not be immediately available at the taxi rank directly in front of the hotel. We are always ready to assist our guests with transportation arrangements to ensure a smoother travel experience within the city.It is also disappointing to learn that the noise level adversely impacted your comfort. We do provide earplugs as a measure to mitigate any external noise and ensure a more restful sleep for our guests. Furthermore, we would like to clarify that our hotel is conveniently situated within a short walking distance to Flinders Street Station, offering easy access to public transport.Our team is deeply saddened that our service and room amenities did not live up to your expectations. We take pride in our hospitality and it is concerning to us when any guest's stay is anything less than satisfactory. We are committed to offering a warm and welcoming experience and would relish the opportunity to demonstrate the high standards we strive for.We hope to be able to welcome you back for an improved stay.Kind regards,Andrew Maynard, General Manager

Dear Caryl, We would like to thank you for this review about your recent experience in our hotel.We are truly sorry to hear about the housekeeping shortfalls you experienced during your stay. Our team takes great pride in ensuring our guest rooms are well-maintained, and it appears we did not meet our usual standards on this occasion.We are also concerned to learn that your requests to our staff were not met with the promptness and efficiency we strive for. We are committed to delivering professional service and regret that this was not reflected in your experience.Please rest assured that guest comfort and satisfaction are our top priorities, and we are taking your comments seriously. Thank you for bringing these matters to our attention, allowing us to address them. We are continuously working to improve our services and guest experiences.We hope to welcome you back. Best wishes,Andrew Maynard, General Manager

Dear Scott,Thank you for such a great review.We are delighted to hear that you found our hotel's location to be perfect for your needs, with easy access to the trams and proximity to the Melbourne Cricket Ground.While we are pleased that you were satisfied with the cleanliness of the room and the service provided, we note your sentiments regarding the condition of the hotel and room amenities. Although our last renovation was in 2012, we maintain a commitment to providing a comfortable and stylish environment for our guests. We will continue to strive for excellence in these areas.Thank you for appreciating the efforts of our staff to deliver exemplary service. It is rewarding to know that your overall experience was positive, and we are proud to be your choice of accommodation in Melbourne's central business district.We look forward to a return visit from you in the future.Best wishes,Andrew Maynard, General Manager

Dear Marie,Thank you for this kind rating regarding your recent visit.It's great to hear that you had an enjoyable stay.We all look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager

Dear Mohamed,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Damian, Thank you for taking the time to review your stay.It is wonderful to hear that you found our location in the CBD convenient and were able to enjoy the multitude of dining options available in Melbourne. Walkability is certainly one of the strengths of Novotel Melbourne on Collins, and we are glad it enhanced your visit.We acknowledge your observations regarding the signs of wear in the rooms. While our hotel is proud of the ambiance and the comfort provided, we are continuously looking at ways to refresh our guest spaces to ensure a pleasant experience for all our valued guests. Your comment is instrumental in helping us maintain and improve our standards.We are pleased you found the room size generous and the water pressure to your liking. The comfort of our beds is often a highlight for our guests, and we're glad this was the case for you too. Once again, we thank you for choosing to stay with us and for your kind recommendation.We are looking forward to welcoming you again. All the best!Andrew Maynard, General Manager

Dear Maria,Thank you for such a positive review.It is truly gratifying to learn of your annual tradition of staying with us and the enjoyment you find in our central location, convenient for exploring all that Melbourne has to offer.Our team takes great pride in providing exceptional service and ensuring our guests feel welcomed, particularly our younger guests, as family stays are an essential part of the experience at Novotel Melbourne on Collins.Maintaining impeccable room cleanliness and offering high-quality amenities are commitments we hold dear, and it is rewarding to know these efforts resonate with your stay. Rest assured, we will continue to uphold the standards you have appreciated so you can always expect a pleasant and satisfying visit.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager

Dear Shanon,Thank you for such a positive review.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.It would be our pleasure to have you return on another occasion. Very best wishes,Andrew Maynard, General Manager

Dear Deanna,Thank you for your feedback.We are thrilled to know that you found our beds very comfortable and our staff friendly and helpful. It's also wonderful to hear that our cocktails and buffet breakfast were to your satisfaction, contributing to a delightful experience.At Novotel Melbourne on Collins, we pride ourselves on delivering exceptional service and it's gratifying to know that we met your expectations in many ways. We are looking forward to your next visit, where we hope to exceed your expectations once again.All the best.Andrew Maynard, General Manager

Dear Lachlan, Thank you for taking the time to review your stay.We regret any inconvenience during the check-in process but appreciate that you have brought this to our attention. Rest assured that we will be addressing your feedback with the relevant manager to improve on the quality of our service.We are looking forward to welcoming you again. All the best!Andrew Maynard, General Manager

Chère Florence,Merci de nous faire part de votre retour d'expérience.Nous sommes ravis d'apprendre que le professionnalisme et la gentillesse de notre personnel du restaurant ont contribué à rendre votre expérience agréable.Nous regrettons cependant que l'accueil n'ait pas été à la hauteur de vos attentes et nous nous excusons pour l'oubli de salutation. Soyez assuré que l'accueil chaleureux de nos hôtes est une priorité pour nous. Concernant la propreté de votre chambre, nous sommes désolés d'apprendre votre découverte et nous prenons note de vos commentaires afin de renforcer notre protocole de nettoyage. Le bien-être de nos clients est essentiel, et chaque chambre fait l'objet d'une attention méticuleuse.Nous sommes heureux que la diversité de notre petit déjeuner vous ait plu. Cependant, il semble que la qualité du lait au chocolat et du café n'ait pas été à la hauteur. Nous apprécions vos retours et chercherons à améliorer ces aspects. En définitive, savoir que vous gardez un bon souvenir de votre séjour chez nous nous remplit de joie et nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience encore plus satisfaisante.Au plaisir de vous recevoir à nouveau pour un séjour 100% réussi,Andrew Maynard, General Manager

Dear Siham,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you appreciated the space and amenities of your room; and that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Andrew Maynard, General Manager

Dear Ehsan,Thank you for positively reviewing your stay.We're delighted to hear that our staff's professionalism and politeness stood out during your stay. It's wonderful to know that our central location added convenience to your visit, and we're glad you found your room clean and tidy. Our commitment to guest satisfaction is reflected in the thoughtful service you mentioned, ensuring your comfort even with a 'do not disturb' sign. Additionally, it's great to hear that our breakfast buffet was to your satisfaction, offering a good start to your day.We look forward to the pleasure of seeing you again in the future. Kind regards,Andrew Maynard, General Manager

Dear Peta,We thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Aiden,Thank you for taking the time to share a review.We're pleased to hear that you found our hotel to be overall good, which reflects our team's commitment to providing a comfortable and enjoyable stay. While we regret that you were disappointed about the additional charge for barista coffee despite including breakfast in your room rate, we appreciate your feedback and strive to ensure our guests feel the value in all services we provide. Please rest assured that we continually review our offerings to enhance our guest experience.We hope we have the opportunity of seeing you again in the future.Kind regards,Andrew Maynard, General Manager

Dear Cristie,Thank you for your review.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Andrew Maynard, General Manager

Dear Steven, Thank you for your feedback.We're thrilled to hear that our central location served you well and that you found our staff to be attentive and friendly, as we always strive to provide a warm welcome. It's also delightful to know that our Happy Hour and the buffet breakfast left a positive impression on you.We appreciate your observations regarding the hotel's facilities. While we indeed maintain our historical charm, we are continually looking at ways to enhance guest comfort and experience within our heritage constraints. Your note about the pool size is well-taken.We hope to have the opportunity to welcome you again.Best wishes,Andrew Maynard, General Manager

Dear Samantha,Thank you for sharing your review.We're thrilled to hear that our central location served as the perfect base for your family during the bustling Taylor Swift weekend. It's wonderful to know that the efforts of our friendly and helpful staff contributed to a pleasant stay for you. We're also delighted that the Junior Suite provided ample space for your family and that you enjoyed the variety of options at our breakfast. Your compliments about the delicious food from our bar and the added convenience of our pool and gym facilities are greatly appreciated.We look forward to the pleasure of welcoming you back in the future. Kind regards,Andrew Maynard, General Manager

Dear Serena,Thank you for sharing this lovely review.Very delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Wishing you all the best and looking forward to your next visit,Andrew Maynard, General Manager

Dear Chris,Please accept our sincere thanks for this kind review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.We hope we have the pleasure of seeing you on many more occasions. Best regards,Andrew Maynard, General Manager

Dear Daniel,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Andrew Maynard, General Manager

Dear John,It's wonderful to know that our team's efforts to provide excellent service have been recognised. Very happy to know you had a pleasant stay.Thank you for taking the time to share your feedback to us.Best wishes,Andrew Maynard, General Manager

Dear Jeannette,Thank you for taking the time to let us know your opinion of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Sarawut,Thank you for taking the time to review your stay with us.We regret that your time with us did not meet all your expectations and would be interested in knowing in which aspects you feel we could have improved.We hope to welcome you back. Best wishes,Andrew Maynard, General Manager

Dear Roberto, Thank you for your feedback.We're delighted to hear that our service met your expectations and you found our team to be accommodating, reflecting our commitment to exceptional hospitality. It is also pleasing to note your satisfaction with the overall cleanliness and comfort of your room, which is a testament to our housekeeping standards.We regret to hear that you encountered issues with our Wi-Fi service; while we are proud to offer complimentary internet access, we understand the importance of a reliable connection and apologize for any inconvenience this may have caused. Rest assured, we are continually working on improving our services and amenities to ensure a pleasant stay for all our guests.Your kind words about our hotel condition and room comfort are truly appreciated and motivate us to maintain our high standards.We hope to welcome you back. Best wishes,Andrew Maynard, General Manager

Dear Michael,Thank you for taking the time to share your feedback.It's fantastic to hear that our prime location greatly contributed to your enjoyment of Melbourne. Your appreciation for our breakfast offerings is heartening, and we're delighted that you found it to be of superb quality and value. We take great pride in the cleanliness of our hotel and are thrilled to receive your full marks in this area, as our team works tirelessly to ensure a spotless environment for our guests. Your satisfaction with the service and room comfort is also a testament to our commitment to guest experience.We hope to have the occasion to welcome you back.Best wishes,Andrew Maynard, General Manager

Dear Bob,Thank you very much for this kind review.We're thrilled to hear that our staff provided exceptional service during your stay. It's wonderful to know that the cleanliness of our rooms and the condition of our hotel met your expectations.Best wishes,Andrew Maynard, General Manager

Dear Jason,Thank you for this review about your recent stay.We would have liked to have met your requirements.Any suggestions on how we could have improved your experience?We hope that you will allow us the opportunity to provide you with an improved stay in future. Best regards,Andrew Maynard, General Manager

Dear Louise,Thank you for sharing your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back on a future trip.Best regards,Andrew Maynard, General Manager

Dear Kevin,Thank you for taking the time to review your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the occasion to welcome you back.Best wishes,Andrew Maynard, General Manager

Dear Andrew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager

Dear John,Thank you for taking the time to share your review.We are glad you chose our hotel for your stay. While we wish every aspect of your visit had been exceptional, we regret that you experienced delays with our services during a particularly busy period. Our team strives to provide prompt service, even at peak times, and we apologize if we fell short during your stay. We appreciate your feedback as it is valuable in our continuous efforts to enhance our guest experiences.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Andrew Maynard, General Manager

Dear April,I am delighted to hear that our service met your expectations and that you appreciated our central location, ideal for exploring Melbourne's heart. It's fantastic to know that these aspects contributed positively to your stay. It's wonderful to see that the comfort of your room was to your satisfaction, and we hope it served as a relaxing retreat during your visit.Best wishes,Andrew Maynard, General Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.저희 호텔의 위치와 깨끗하고 넓은 객실에 만족하신 것 같아 다행입니다. 저희 호텔은 멜버른 CBD의 중심에 위치하고 있어, 많은 관광명소를 가까운 거리에서 방문하실 수 있습니다. 또한, 객실 청결 상태에 대해 특별히 언급해주신 점 감사합니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 멜버른에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Andrew Maynard, General Manager

Dear Sandhana,Thank you for this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,Andrew Maynard, General Manager

Dear Guest,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again very soon.Best wishes,Andrew Maynard, General Manager

Dear Seibee,Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Kind regards,Andrew Maynard, General Manager

Dear Linda, Thank you for your review of your recent stay.We're delighted to hear that you found your room clean and comfortable, and our staff's friendliness and helpfulness added positively to your stay. It's fantastic that our central location contributed to your enjoyment of Melbourne's vibrant CBD and shopping areas. Regarding the parking, we acknowledge that the valet service fee is aligned with city prices and we're glad you were able to conveniently unload your bags at the hotel's entrance. We appreciate your recommendation and are pleased that your overall experience was very good.We look forward to seeing you again on a future occasion. Best regards,Andrew Maynard, General Manager

Dear Guest,Thank you for taking the time to share your positive feedback.We are pleased that you enjoyed your stay and to know that you found our location convenient for your requirements.We look forward to welcoming you back. Best regards,Andrew Maynard, General Manager

Dear Hari, Thank you for your feedback.We're delighted to hear that our service and room amenities met your expectations and appreciate your kind words. Our team strives to provide exceptional care for our guests, and it's rewarding to know that we have succeeded. We're sorry to hear about the inconvenience you faced with insect bites. We maintain rigorous cleanliness standards throughout our hotel, with daily housekeeping to ensure the comfort and well-being of our guests. Your feedback is important to us, and we will look into this matter attentively.We hope that we have the pleasure of seeing you again in the future. Best regards,Andrew Maynard, General Manager

Dear Grace,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon.Kind regards,Andrew Maynard, General Manager

Dear Nicole,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Ana Lucia,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Andrew Maynard, General Manager

Dear Guest, Thanks for taking the time to let us know your opinion of your stay.We regret to hear that certain aspects of your stay did not meet your expectations. Our team is committed to providing comfortable accommodations and it seems we fell short in this instance. Please be assured that we take your comments seriously, as they are crucial in our continuous efforts to improve our guest experience. We maintain a rigorous housekeeping standard, as mentioned in our information sheet, and your comment regarding room cleanliness is concerning to us. Our fitness center and pool facilities are designed to provide a convenient space for guests to relax and recharge, and we're sorry if they did not meet your expectations in size. We also understand the importance of a restful night's sleep, which is why our rooms are equipped with individually controlled air conditioning units to ensure a comfortable environment.We look forward to the pleasure of welcoming you back on another occasion. Kind regards,Andrew Maynard, General Manager

Dear Pete,Thank you for taking the time to share your review.We're delighted to hear that your experience with our room cleanliness, service, and amenities met your expectations and contributed positively to your stay. At our hotel, we pride ourselves on providing a comfortable and clean environment, along with a service that is attentive and personalized, ensuring that every guest feels well taken care of. We're also glad you enjoyed the modern ensuite bathrooms and the comprehensive room features designed for comfort and convenience.However, we regret to hear about the issues with the second bedroom door and the bathroom vanity lighting. While we continuously strive to maintain our facilities in top condition, it appears we fell short in this instance. Rest assured, we are committed to addressing maintenance concerns promptly as they arise to ensure that all aspects of our guests' stays are nothing short of perfect.Once again, we appreciate your kind words about the aspects of your stay that you found to be perfect.Thank you again; it would be a pleasure to welcome you back. Best regards,Andrew Maynard, General Manager

Dear Takuya,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Andrew Maynard, General Manager

Dear Alanpearly,Thank you for your review.We're delighted to know our spacious rooms provided the comfort you needed and that you enjoyed the convenience of the Nespresso machine for your morning coffee. It's also great to hear that our in-house restaurant met your expectations with its culinary offerings.We look forward to seeing you again. Best wishes,Andrew Maynard, General Manager