Good Evening, We are thrilled to see you had such a great stay with us! Our team is grateful for your kind words and taking the time to let us know. Thank you for taking the time to share your experience with us, we hope to see you again! Sincerely,

Dear Thomas,We thank you for bringing this to our attention. I do apologize that even happened. Our facility is 100% non-smoking and that should not have happened. I am glad that staff interaction was very good for you. I am definitely forwarding this information to our executive team. We hope to serve you better in the future.

Dear Tamara,We thank you for taking the time to leave us a review of our property. Whether it is negative or positive, our guest input is very invaluable to us. We hope to serve you better in the future!

Dear Ronnie,We thank you for your input. I am glad you enjoyed your stay with us! We hope to see you again soon.

Dear Josephine,I thank you kindly for leaving a review of your most recent stay. Our guests' input is very invaluable to us. We hope to see you again in the future!

Dear Brittney, We thank you so much for taking the time to leave us a review of your most recent stay. We strive to make stays memorable for our guests. I am glad to hear we hit the mark. I hope to serve you again in the future.

Dear Jean Mario,We thank you for giving us another chance to have you stay with us, as well as leaving us a review. All of our guests' input is invaluable to us. We hope to see you again in the nearing future!

Dear Simon,We thank you for taking the time to leave us a review. Even if it's a low score, we love hearing from our guests. If you do not mind reaching out to us, I'd love to hear more as to what made the stay not so well? Otherwise, we hope to have you again in the future!

Dear Wayne Darnell,We thank you for taking the time to let us know how your most recent stay went. We strive to make our guests' stay memorable, as well as delivering exemplary customer service.

Dear Alicia, I would like to extend our sincere gratitude for taking the time to share your feedback regarding your recent experience at our hotel. We value your insights as they help us to continually improve our services and guest experiences.

Dear Judith,We thank you for your positive review! We strive to make guests stays memorable, as well as providing the best customer service. We hope to see you again in the future!

Dear Jenn,We thank you for your invaluable input/review/comments. We take all of our guests reviews seriously. If there is anything we can do to improve, please let us know. We hope to serve you again in the future.

Dear Carlos,We thank you for taking the time to leave us a review. I am glad to hear that you enjoyed your stay! We hope to serve you again in the future!

Dear Gayle,We thank you for the review of our property. I am glad we were able to exceed expectations and make it memorable. We hope to see you again in the future!

Dear, MarkWe thank you for leaving us a review, all of our guests' input/reviews/comments are highly invaluable to us, as well as appreciated. We hope to serve you again in the future.

Dear Ismel,I thank you for your invaluable input/review/ratings. We hope to see you again in the future!

Hi Rita.Thank you for taking the time to share your feedback regarding your recent stay at our property. We are delighted to hear that our staff was able to provide you with friendly and accommodating service and that you found our shuttle service beneficial.However, we regret to hear about the issues you encountered with the cleanliness of your room and bathroom. Please accept our sincere apologies for any inconvenience this may have caused. We take such matters very seriously as we strive to maintain a high standard of cleanliness and comfort for our guests.We also appreciate your comments about the property needing an upgrade. We are always looking to improve our facilities and services, and your feedback is invaluable in this regard.Thank you once again for your review. We hope to have the opportunity to serve you better in the future.

Hi Bruce.Thank you for your message. I'm glad to hear that you find the area convenient, quiet, clean, and comfortable. We strive to maintain such an environment for everyone's comfort and satisfaction.Should you have any other comments or suggestions, feel free to share them with us. We value your feedback.

Hi Peter.Thank you so much for your feedback! We are thrilled to hear you had a wonderful stay here with us at the Hilton Melbourne. We look forward to welcoming you back soon!

Hi Molly!Thank you so much for leaving a 5-star review about your recent stay with us here at the Hilton Melbourne. We are so happy you enjoyed it and hope to see you soon.

Hi Helia,Thank you for taking the time to share your review. We're delighted to hear that your stay was comfortable. It's our top priority to ensure our guests have the best experience and we're glad to know we met your expectations.Looking forward to welcoming you back soon!

Hi Helia!Thank you so much for your feedback!

Hi Courtney!Thank you so much for your feedback. We are so happy to hear that you enjoyed your stay here with us!

Hi David. Thank you so much for your feedback! We appreciate your 4 out of 5-star rating. We look forward to welcoming you back in the not-too-distant future.

Hi Raymond.Thank you so much for your feedback. We are thrilled to keep having the honor of welcoming you back to the property. We look forward to seeing you soon. Travel safe.

Hi Dailyn.We appreciate your feedback and are glad to hear from you. Your rating of 4/5 stars is valuable to us. We are always striving to improve and provide the best service possible. If you have any specific suggestions or comments, please feel free to share.

Hi Haleigh.Thank you for taking the time to share your feedback with us. We apologize for any inconvenience or disappointment you may have experienced during your stay. We take all feedback seriously and are committed to improving our services. I want to assure you that we are dedicated to providing the highest level of customer service possible. If you could provide us with more details about your experience, we would be happy to investigate further and work towards a resolution. Thank you for your understanding and we hope to have the opportunity to serve you better in the future.

Hi Daniel.Thank you for bringing this to our attention. We understand the importance of providing ample handicap parking near the entrance for easy accessibility. We will certainly look into this matter and strive to make the necessary improvements. Your feedback is greatly appreciated.

Hi Diane,Thank you for taking the time to share your experience with us. These reviews keep us motivated to continue doing what we are doing, and we are so happy to hear that you had a great time with us here at the Hilton Melbourne. We look forward to welcoming you back in the not-too-distant future!

Hi Sheila,I am sorry to hear about your experience at our hotel. We strive to provide a clean and comfortable environment for our guests, and it seems we fell short during your stay. We appreciate your feedback regarding the stains on the sheets, dirty carpet, and shower. We will address these issues immediately with our housekeeping team.Regarding the pool, we apologize for any inconvenience caused. We understand that the location of the pool was not as expected, and we appreciate your feedback as we continue to improve our facilities.Again, we are sorry that your experience did not meet your expectations. We hope you will give us another chance to provide a better experience.

Hi Kamuran,Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are always striving to improve our services.

Hi Jerry,Thank you so much for your feedback. We are thrilled to hear that you had a wonderful time at the property. We hope to welcome you back very soon.

Hi Rhoda.Thank you so much for leaving us a 5 out of 5 rating! We hope to welcome you back soon!

Hi Brian, Thank you for bringing these issues to our attention. We apologize for any inconvenience you may have experienced. We take your feedback seriously and will address these concerns promptly. We want to ensure our property is in the best condition for our guests.Thank you for your patience and understanding.

Hi Ci,Thank you for taking the time to share your experience with us. These reviews keep us motivated to continue doing what we are doing, and we are so happy to hear that you had a great time with us here at the Hilton Melbourne. We look forward to welcoming you back in the not-too-distant future!

Dear Yibo,Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience. Your feedback is greatly appreciated and will help us to continue improving our services.Looking forward to serving you again soon!

Dear Jessica,I'm sorry to hear about the uncomfortable conditions you experienced during your stay. The humidity and the unpleasant smell you described are certainly not the standard we aim to provide. We appreciate your feedback and will address these issues promptly to ensure they do not recur.

Dear Enivre,Thank you for sharing your feedback about your recent stay at our property. We're glad to hear that you found our place clean, quiet, and safe.We sincerely apologize for the inconvenience caused by the power outage. We understand how frustrating it can be to wait, especially when you've just arrived. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Dear Kaliyah, am truly sorry to hear about the cleanliness issues you encountered in your room. It is our priority to provide a comfortable and clean environment for our guests, and it seems we fell short in this instance. Your feedback about the water spot on the roof, stains on the couch and pillow cases is greatly appreciated and will be addressed immediately with our housekeeping team.We take your comments very seriously and assure you that this is not the standard of service we strive to provide. We hope to have another opportunity to serve you better in the future.

Dear Patricia,Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back very soon.

Dear Chloe,Thank you for taking the time to share your feedback about your recent stay. I'm glad to hear that your first experience with us was a 5/5, but I'm sorry to hear that your most recent stay didn't meet the same standard.Your comfort is our top priority, so I'm concerned to hear about the vibrating floor in room 449. We'll have our maintenance team look into this issue right away. Also, we'll address the peeling tub to ensure it doesn't pose a risk to our guests.Despite these issues, I'm pleased to hear that you would consider staying with us again. We appreciate your understanding that these are likely one-off issues and we look forward to providing you with a 5/5 experience during your next stay.

Dear Adam,I'm really sorry to hear about your disappointing experience at our establishment, especially considering your previous satisfactory stay. It's clear that room 247 did not meet the standards we strive for and that you deserve.We take your feedback seriously and will address the issues you've mentioned, including the poor finish work, cleanliness, and overall maintenance. We want to ensure that every room offers a comfortable and pleasant stay for our guests.Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future.

Dear Michael,Thank you for your review! I'm thrilled to hear that you had a 10/10 experience. Your feedback is greatly appreciated!

Dear Shelley,Thank you for your fantastic 10/10 review! We are thrilled to hear that you had such a great experience. Your feedback is greatly appreciated and will help us to continue to improve and deliver the best possible service.Looking forward to serving you again soon!

Hi Jane,Thank you for your kind words about our property and the breakfast at our restaurant. We strive to provide our guests with a memorable experience, and I'm thrilled to hear that we were able to do that for you. We appreciate your loyalty to Hilton hotels and look forward to welcoming you back soon.

Dear Omah,I'm truly sorry to hear about the misunderstanding regarding the breakfast during your stay.We strive to provide clear and accurate information about our amenities and services, and I apologize if this was not the case. I understand how frustrating it must have been to expect a complimentary breakfast only to find a paid buffet instead.Your feedback is extremely valuable to us, and I assure you that we will look into this matter to prevent such incidents in the future.Once again, I apologize for any inconvenience caused, and thank you for bringing this to our attention.