I have had to review this property as false comments have been made about my credibility and it is important people are aware of the negligent treatment of guests which caused tremendous suffering and health problems.
I went to the cottage as I appreciate quiet garden settings.
It took hours to find as I was running late and the path not lit.
In the middle of winter, the maintenance of essential amenities, such as heating, hot water and gas to cook is essential. Temperatures drop to 1degree Celsius and the only heating is gas, which repeatedly ran out at night. There was no heating; a thin doona and I lay awake shivering for many hours suffering in the cold my hands shaking from the freezing air. I had an unlit path with overhanging bushes with thorns and it was too late to evacuate as I am an interstate traveler with my pets, so I tried to text the host many times and email them for urgent help however there was no response until late the next morning.
I had paid for 7 nights and thought they would make sure it would not happen again. I need to be fit enough for travel and became too ill from hours without heating became so unwell I needed to recover to leave and had to extend my stay for another 7 nights. I had a fever from shivering for over 12 hours until someone finally came.
I thought it surely would not happen again and should have left however with a fever and difficult symptoms extended the stay for another 7 nights to try to recover and fulfil the purpose of my stay, yet the heating and hot water reliant on gas ran out two more times. Again texts, emails ignored and only a response the following day after a sleepless night shivering in extreme discomfort. This was not only devastating to my stay but caused deplorable health problems making it difficult to leave.
I had no heating for three nights on three separate occasions and well into the following day, except on one night when someone came at 4am, however I did not know until I found out later.
This was a very rough, unpleasant experience that impacted my health and travel plans. To be ignored by the host when there is no heating and have a repeat is dangerous to the guest.
To have no apology or recompense is wrong. To suggest I did something to their blind or cushion is completely false. I found it did not work during the stay. I had no vacuum cleaner to vacuum some fur that was more like cotton wool, they are pedigrees. My pets did not soil anything and care was taken
