Hi Darren, I'm truly sorry to hear about your disappointing experience during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations, especially after your loyalty with us over multiple visits.The issues you encountered with the flooded bathroom and the falling tiles are unacceptable, and I apologize for the inconvenience and discomfort this caused. Your feedback is invaluable to us, and I assure you that we will address these issues promptly to prevent similar occurrences in the future.Thank you for bringing these matters to our attention, and we hope to have the chance to restore your faith in our hotel.Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Rebecca,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne

Dear Sukhdeep,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Katie,Thank you for your feedback and you kinds words to the staff members of Citadines. We hope to welcome you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Runting,Thank you for sharing your stay experience with us. We are very grateful of this. We look forward to your next visit with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Andrew John,Thank you for a wonderful review of the property. Furthermore, thank you for the recommendations and for sharing your stay experience with us. We hope to see you back in the property in the near future. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Goshka,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Amy, thank you for sharing your feedback. Happy to hear that you had a comfortable stay with us. Looking forward on your next stay here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear Alex,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Shannon, thank you for sharing your previous experience stay with us. Glad that your stay with your family was comfortable as expected. Hope to see you again in the future. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Hello Rosalie, thank you for rating Citadines Melbourne on Bourke very high. We're glad we were up to your expectations and hope to welcome you again in the near future. Kind Regards,

Hi Carolyn, Thank you so much for choosing to stay with us at Citadines Melbourne on Bourke. We hope to welcome you back again soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Janine, thank you for your rating! We hope to see you again here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear Kate, thank you for this wonderful feedback and suggestion, we will look into this and hope to improve in for next time. We hope to welcome you again here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear Giuseppe,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Stephen,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Bobby, thank you for sharing your positive experience with us. We hope to welcome you back here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear P,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Hi Chi Hoon, Thank you for sharing your feedback with us at Citadines Melbourne on Bourke. We're truly sorry to hear about your disappointment with the view from your room. Please accept our sincere apologies for any inconvenience this may have caused. We'll certainly look into the matter to ensure that our room descriptions accurately reflect the views guests can expect.We're pleased to hear that the rest of your stay was enjoyable, and we hope that despite this issue, you were able to find comfort and relaxation during your time with us.Should you choose to stay with us again in the future, please don't hesitate to reach out to our team in advance, and we'll do our best to accommodate your preferences to ensure a more satisfying experience. Kind regards, Tunjira Srisuk - Assistant Manager, Guest Service

Dear Andrew,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Jan,Thank you for sharing your stay experience with us. We truly appreciate you making the time. On a different note, we regret to know that you had some concerns during your stay in regard to the distance of the bus station to the property. We hope to welcome you back soon.Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Roger,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Angelo, thank you for providing us a positive review! Glad that you were able to have a comfortable stay. Looking forward to welcome you again! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Hi Lynn-Li, Thank you for bringing these concerns to our attention, and we sincerely apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear that your experience was marred by these shortcomings. Please rest assured that we take such matters very seriously, and we have already addressed them with our housekeeping team to ensure that these issues are rectified immediately. Our goal is to provide a comfortable and sanitary environment for all of our guests, and we regret that we fell short of this expectation during your visit. We appreciate your feedback and the opportunity to improve, and we hope to have the chance to welcome you back in the future for a more enjoyable stay. Tunjira Srisuk - Assistant Guest Service Manager

Dear Sarah,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear cam,Thank you for the review you have provided for the property. We thank you for your suggestion of a USB port in the rooms. We hope we could do this improvement in the future. We hope to see you back. Sincerely. Jacky Gallardo - Assistant Guest Service Manager

Dear Daniel,Thank you for sharing your feedback. This is very much appreciated. We hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Sui,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Phim, we appreciate your review and glad that you have been well looked after. Looking forward to welcome you again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Hi Sailendra, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate the hotel's proximity to Chinatown and Melbourne's renowned stadiums like AAMI Park and the MCG. We understand the importance of location, and we are glad that it added value to your stay.We also appreciate your understanding regarding the construction adjacent to the building. We apologize for any inconvenience it may have caused, especially in the morning. Please rest assured that we are continually working to minimize any potential disturbances and improve our guests' overall experience.It's truly rewarding to know that you've chosen to return to Citadines, and we're thrilled that your recent stay was a lot better. Your loyalty is highly valued, and we strive to consistently meet and exceed your expectations.Thank you for recommending our hotel. We look forward to welcoming you back for your sixth visit and ensuring an even more enjoyable stay. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Andrew, thank you for your feedback. We hope to see you again in the future. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

Dear Andrew,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne

Dear Jill,Thank you for staying with us. We appreciate the feedback that you have provided for the property. We look forward to your next visit with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Nunzio,Thank you for sharing your stay experience with us. We greatly appreciate this and we look forward to your next stay with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Ryan,Thank you for sharing your stay experience with us. We are glad to know that you have enjoyed your stay with us and it was indeed a fine experience. Again, thank you for staying with us and we hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Naomi,Thank you for the feedback you have shared with us from your most recent stay with us. We appreciate this and we look forward to your next visit with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager

Dear Liam,Thank you for your feedback from your recent stay with us. We greatly appreciate this. Sincerely, Jacky Gallardo - Assistant Manager, Guest Service

Dear Graeme,Thank you for always returning to Citadines Melbourne on Bourke when you are in .We are happy to read that we have met your expectations as our team works hard to deliver personalized experiences for all our guests.We thank you for sharing the fond memories as it brightens our day!Thank you again for selecting us as your preferred accommodation choice for your and we look forward to welcoming you back soon!Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne

Dear Luke,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Hi Jarrod, Thank you for choosing to stay with us at Citadines Melbourne on Bourke. We hope to welcome you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Hi Izzy, It was a pleasure to have you with us at Citadines on Bourke Melbourne and we are delighted that you enjoyed your time with us. We hope to see you back again soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Sue,Thank You for taking the time sharing your valuable feedback to us. We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities. We look forward welcoming you again at Citadines on Bourke Melbourne! Kind Regards, Dominique Cristi Assistant Guest Service Manager Citadines on Bourke Melbourne

Dear Velleda,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Dear Jeanette,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne

Hi Helen, We are deeply sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to address any specific concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand and resolve any issues you encountered. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

Dear Shiela,Thank you for taking the time to review the property. Your feedback is very much appreciated and has been shared with the rest of the team members. We hope to welcome you back in the near future.

Dear Ashraf,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne