Resepsjon

Anmeldelser av Best Western Plus Buckingham International

4 out of 5
Best Western Plus Buckingham International
1130 Nepean Highway, Highett, VIC

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 447 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 396 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 114 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 1001 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ken

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Steve

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, friendly property.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 9. mai 2024
Dear Steve ,Thank you for 5 star review. We look forward to welcome you to Buckingham International soon.

10/10 – Utmerket

Alex

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean. Affordable price.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 29. apr. 2024
Dear Alex ,Thank you so much for your kind words and for choosing to stay with us at Buckingham International ! We are thrilled to hear that you have consistently experienced excellent service and cleanliness during your stay. Providing our guests with a comfortable and convenient stay is always our top priority, and we are delighted to know that we have met your expectations.We look forward to welcoming you back for many more enjoyable stays in the future.

8/10 – Bra

Kian Wei

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safe
Bodde her 6 netter i mars 2024
Svar fra Front Office Manager den 18. mars 2024
Dear Kian ,Thank you for reviewing us during your recent stay with us.We look forward to welcoming you back to Buckingham International soon.

8/10 – Bra

Amy and Tracy og christchurch

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location friendly staff love happy hour
Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 16. apr. 2024
Dear Amy and Tracy ,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great experience during your stay at Buckingham International. We appreciate your compliments regarding our convenient location and friendly staff.We look forward to welcoming you back for another enjoyable stay with us.

6/10 – Grei

YASUHIRO

Likte: Personale og service
メルボルン、ハイエットのホテル
メルボルン、ハイエットのベストウエスタン・バッキンガム ホテル、一部、部屋をリニューアル中だったので、部屋が無かったのか、2人で予約してましたが、クイーンサイズ・ベッドとシングルベッドの部屋とシングル2台の2ベッドルーム、それにリビングダイニング&キッチン付きのお部屋でした。 ここのホテルは、観光客向けのホテルではなく、ビジネスマン向けみたいな感じでした。 でも、リニューアルされた部屋でしたが、クローゼットの建て付けが悪く、クローゼットの開きが開けにくく、その中にある、セーフティーボックスがクローゼットの開きに引っ掛かり、セーフティーボックスが使用出来ません。
Bodde her 5 netter i februar 2024
Svar fra Front Office Manager den 27. feb. 2024
Hi Yasuhiro ,Thank you for reviewing your recent stay with us. We looking forwarding to welcoming you to Buckingham International soon.

8/10 – Bra

Jesuk

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
3명이 지냈는데 방2개에 침대 3개 편했어요
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Jesuk ,Thank you for reviwing us. We looking forward to welcoming you back to Buckingham International soon.

8/10 – Bra

Cheryl

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Run down, but still ok, shower was broken sprayed up the ceiling , but apart from that it was clean and they are renovating 20 room at the moment so at least they are upgrading
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Cheryl ,Thank you for reviewing us. We look forward to welcoming you back to Buckingham.

4/10 – Dårlig

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No Relaxing Stays Here!
The hotel is pleasant and functional but the management think it is quite ok to put you in a room next to renovation work and allow workers to start drilling with jackamers at 07:30 in the morning. Our pleasant weekend was spoilt by a very rude awakening at 07:30. We were given no warning about any ongoing work and no redress for an unpleasant awakening. I understand hotels require maintenance and perhaps it is ok if you are traveling on business but DO NOT STAY HERE IF you want a restful leisure trip.
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 6. feb. 2024
Dear Stephen ,We're sorry to hear about your less-than-perfect experience. Please accept our apologies for any inconvenience you encountered during your stay. We take all our guest feedback seriously and will use it to improve our services.We trust you that you will consider giving us another chance to exceed your expectations.

8/10 – Bra

lisa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
3rd time stay from overseas. clean, safe and super close to public transit -
Bodde her 23 netter i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Lisa ,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future

8/10 – Bra

Indira

Reiste med familie
We would like to stay there another time!
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Indira,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future.

10/10 – Utmerket

Ian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Ian,Thank you for 10 out of 10 rating.

10/10 – Utmerket

Nathan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Nathan,Thank you for 10 out of 10 rating.

4/10 – Dårlig

Catherine

Reiste med familie
Likte: Renhold og personale og service
The staff tried to deal with a difficult situation the best they could and were all polite and friendly. Unfortunately, there was renovation work going on that we weren't aware of beforehand. We were first told our original room wasn't available and were given two rooms as we wanted 2 beds. After going to these rooms, we were told there was actually a suitable room which turned out to be the room we'd originally booked but it was beside a room being renovated so at 9am the drilling started. After being out a couple of times, my elderly mother needed a rest in the afternoon which wasn’t possible with the noise. I talked to management who said the work would continue until 6ish. They finally offered my mother the use of a quiet room to rest for a few hours and i went out again. We didn’t want to pack up again and move to a room with an added fold-down bed, as we were leaving the following morning and were told there would be no work the next day. Unfortunately that wasn’t the case and work started at 8am!
Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Catherine ,We're sorry to hear about your less-than-perfect experience. Please accept our apologies for any inconvenience you encountered during your stay. We take all our guest feedback seriously and will use it to improve our services.We trust you that you will consider giving us another chance to exceed your expectations.

8/10 – Bra

Scherie

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 21. mars 2024
Dear Scherie,Thank you for rating us.

10/10 – Utmerket

Michael

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Michael ,Thank you for 10 out of 10 rating.

4/10 – Dårlig

James

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Water pressure in shower very week. Tasman working and making a lot of noise on sunday
Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 24. jan. 2024
Dear James,We are deeply sorry for the issues you encountered during your stay. This is not the experience we want our guests to have, and we appreciate your feedback. We will investigate the matter and take corrective actions to prevent similar incidents in the future. Please consider giving us another chance to show you the true quality of our services.

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Arrived late. Guy at reception made a point of calling me in to greet.
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 24. jan. 2024
Dear Mark,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. It's our goal to provide the best possible experience for our guests, and we're delighted that we succeeded in making your stay memorable.We look forward to welcoming you back in the future!

10/10 – Utmerket

Anne

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable convenient and good price. Staff were very friendly and helpful. Pillows were rock hard. Asked for a softer one and it was delivered to our room within the hour. Highly recommend the staff.
Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 24. jan. 2024
Dear Anne,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future.

4/10 – Dårlig

Gareth

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Room was surface clean to be fair but in poor condition, drab, chipped furniture, reception staff on arrival equally lacklustre unfortunately but then again not much to work with. Looks like a much needed refurbishment is underway but I wouldn’t recommend staying here for a while or until it’s possible to confirm the work is complete.
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 18. jan. 2024
Dear Gareth ,Anticipation is building as our hotel undergoes an extraordinary transformation to improve the hotel experience for you, our most valued guest.We apologize for any inconvenience and appreciate your understanding during this exciting time.We promise when it is all done it will have been worth the wait and your patience.

10/10 – Utmerket

Darrell

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 5. feb. 2024
Dear Darrell,Thank you for 5 star rating.

8/10 – Bra

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 17. jan. 2024
Dear Paul ,Thank you for rating us.

8/10 – Bra

Takahiko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
メルボルンとモーニントン半島の中間あたりにあり、ドライブに便利でした。
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 12. jan. 2024
レビューしていただきありがとうございます。 皆様のお越しを心よりお待ちしております。

4/10 – Dårlig

Daniel

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 12. jan. 2024
Dear Daniel,Thank you for rating us.

8/10 – Bra

Prof Peter

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Pretty good suburban motel
Generally very good with some small but important issues - shower water huge variation in temperature, the room phone was not connected to wall so you could not contact reception and free bottle of wine or arrival moved to on departure
Bodde her 3 netter i desember 2023
Svar fra Front Office Manager den 27. des. 2023
Dear Peter ,We appreciate your feedback and apologize for any shortcomings you encountered during your stay.Your input is invaluable in helping us make necessary improvements. We hope to have the opportunity to provide you with a better experience on your next visit.

10/10 – Utmerket

Christina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I would stay here again!
The room was extremely comfortable and the double glazing meant that despite the room facing the Nepean Highway there was no noise.
Bodde her 3 netter i desember 2023
Svar fra Front Office Manager den 18. des. 2023
Dear Christina,Thank you for the glowing review. We look forward to welcoming you back to Buckingham International soon.

8/10 – Bra

Bob

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Front Office Manager den 18. des. 2023
Dear Bob,Thank you for rating us.

8/10 – Bra

Kurt

Likte: Renhold og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Front Office Manager den 11. des. 2023
Dear Kurt ,Thank you for rating us. We look forward to welcoming you back to Buckingham International soon.

10/10 – Utmerket

Leonie

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Front Office Manager den 11. des. 2023
Dear Leonie ,Thank you for 5-star rating. We look forward to welcoming you back to Buckingham International soon.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely 3BR Apartment
Had a very comfortable stay at their 3 bedroom apartment. Very spacious and homey. Whole house/villa to ourselves with its own parking space. Cleanliness has room for improvement (dusty floors) but daily housekeeping provided so it was ok. Comfy beds, lovely showers. Check in and out was a breeze too using Hotels.com. Highly recommend.
Bodde her 7 netter i november 2023
Svar fra Front Office Manager den 11. des. 2023
Dear guest,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 – Utmerket

Helen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Reasonable price
Bodde her 1 natt i november 2023
Svar fra Front Office Manager den 29. nov. 2023
Dear Helen,Thank you for the 5 out of 5 rating and we are glad you enjoyed your stay with us.We look forward to welcoming you back to Buckingham International soon.

10/10 – Utmerket

Josh

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the space of the apartment we were given. The staff were very positive and nice to talk with. We would definitely stay here again if we needed to stay near this area in Melbourne again.
Bodde her 2 netter i november 2023
Svar fra Front Office Manager den 28. nov. 2023
Dear Josh,Thank you for taking the time and providing us with such wonderful feedback.I am pleased to read that you had enjoyed your stay with us and that our team has provided the level of service we are striving to achieve.We hope to welcome you back in not too distant future.

6/10 – Grei

Jim

Bodde her 1 natt i november 2023
Svar fra Front Office Manager den 11. des. 2023
Dear Jim ,Thank you for rating us.

10/10 – Utmerket

Damien

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet and friendly staff.
Bodde her 2 netter i november 2023
Svar fra Front Office Manager den 6. nov. 2023
Dear Damien,We are glad that you enjoyed your stay with us . Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Front Office Manager den 6. nov. 2023
Dear David ,Thank you for the rating of 5 out of 5. We look forward to welcoming back you to Buckingham International soon.

6/10 – Grei

Mark

Good
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 1. nov. 2023
Hi Mark,We glad you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.

2/10 – Forferdelig

jonathan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 30. okt. 2023
Dear Jonathan ,Firstly, I would like to thank you for the feedback. Here at Buckingham International, we pride ourselves on our service and it is very sad to hear that your experience with us was not up to the mark.We take guest reviews very seriously and can assure you that the feedback has been passed on to all departments for immediate changes and training wherever possible.We apologise for everything you had to go through and would love to make it up to you on your next visit.

6/10 – Grei

Eve

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Needs a good clean. The spa bath was dirty . Couldn't mke a decent cip of coffee
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 30. okt. 2023
Dear Eve,Thank you for taking the time to tell us about your recent experience.Your feedback is very important to us, and we are saddened to hear that this stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrences. At Buckingham International, we continuously strive to exceed guest expectations.We hope that you will allow us to better serve you in the future.

8/10 – Bra

Peter og Murrumbeena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Helpful and friendly staff, surprisingly good restaurant, lovely exterior and very convenient location close to Southland shopping centre.
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 30. okt. 2023
Dear Peter ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel!Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 – Utmerket

ron

Reiste med en gruppe
Likte: Renhold og personale og service
Location is fantastic
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 23. okt. 2023
Dear Ron ,We are glad you enjoyed your stay and were able to take advantage of our location.We look forward to welcoming you back to Buckingham International soon.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 23. okt. 2023
Dear Micheal ,Thank you for 10 out of 10 rating !

8/10 – Bra

Cate

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and tidy
Bodde her 2 netter i oktober 2023
Svar fra Front Office Manager den 16. okt. 2023
Dear Cate ,Thank you for your review. We are glad that you enjoyed your stay and looking forward to welcoming you to Buckingham International soon.

6/10 – Grei

Karlie

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Front Office Manager den 11. okt. 2023
Dear Karlie ,Thank you for rating us.

6/10 – Grei

Nathan

Bodde her 2 netter i september 2023
Svar fra Front Office Manager den 2. okt. 2023
Dear Nathan ,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

4/10 – Dårlig

Pelagia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean room and great staff - friendly and welcoming Very uncomfortable bed, mini fridge had a bad stench, humming/vibrating noise through wall, very noisy guests next door talking all night, playing music late and cars too noisy
Bodde her 1 natt i september 2023
Svar fra Front Office Manager den 27. sep. 2023
Dear Pelagia,Thank you for taking the time to write a review on your recent stay with us.I am sorry to see that some aspects of your stay were not up to your expectations. In regards to your concerns with the room, we have a Duty Manager available 24 hours to assist with maintenance requests. In the instance we cant resolve the issue immediately, we offer guests alternate options of resolution. I am sorry if you did not experience this. We have taken your feedback on board and made substantial improvements across the board in order to deliver more consistent standards of service throughout our hotel.I do hope you give us another opportunity to be of service and turn around your experience.

8/10 – Bra

Blanqui

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly and professional. Room was clean and tidy. We had our breakfast there for a very good price considering it was a buffet I want to highlight the proactive customer service of the staff who was attending today 26/09 at the buffet area in the restaurant
Bodde her 1 natt i september 2023
Svar fra Front Office Manager den 27. sep. 2023
Dear Blanqui ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon!

6/10 – Grei

SANNE

Bodde her 7 netter i september 2023
Svar fra Front Office Manager den 25. sep. 2023
Dear Sanne,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

8/10 – Bra

Shane

Likte ikke: Fasiliteter
No signage to town house dirty inside hot water not hot cooking utensils no egg slide or rings frypan needs replaced
Bodde her 2 netter i september 2023
Svar fra Front Office Manager den 18. sep. 2023
Dear Shane,Thank you for taking the time to review your stay with us at Buckingham International.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

Greg

Reiste med partner
Likte: Renhold og personale og service
Executive spa room was not what was advertised tv did not work properly stopped working all night and was the same in the morning. Checked in at 2.15 and room was still getting cleaned. Unimpressed
Bodde her 1 natt i september 2023
Svar fra Front Office Manager den 11. sep. 2023
Dear Greg ,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Fiona og Salisbury Downs

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed here a few times and each time it is clean and the staff always friendly. Will definitely be back to stay.
Bodde her 4 netter i august 2023
Svar fra Front Office Manager den 11. sep. 2023
Dear Fiona ,We are glad that you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.