Hoteller i McLean

«Hotel itself was good. Customer service was lacking. Called a week ahead and day of asking if we could check in an hour early. Got there and were told we couldn’t, then saw several groups of people check in while we were waiting, we tried again and then they let us check in. Also told them our room was out of hand soap and body wash and never got it taken care of our entire stay.»

«Overall, great hotel: clean rooms and common areas, comfy beds, good water pressure and temperature, effective darkening blinds, plenty of room space, and adequate breakfast offerings. The location is near ISU campus and nice shops and restaurants at easy walking distance. Parking is inconvenient being in a ramp across the street. Not too far away, but be aware of this in poor weather. Positives out weigh any negatives, I would stay here again.»

«Very nice»

«Great stay.»

«Front desk staff seemed like he was not happy to be there. He did not tell us about the continental breakfast, check out time, asked if I was a Hilton honors member, etc. Seemed annoyed to have to look up my member number by phone number. Alright neighborhood and room was decent - definitely need some work in the room and cosmetic upgrades.»

«Everything was clean and new. They even have a banner at the front desk that it was remodeled in 2026. They had eggs and waffles for breakfast along with the usual bread and cereals. West only stayed a night, but it checked all the boxes for us and it was good value.»

«The room was clean, and the bed was very comfortable.»

«The room smelled really bad. The carpet around the window and the AC unit was really wet and there was hairs in the bathtub. You can hear the guests in the other rooms, very thin walls and floors.»

«We were on the ground floor and the people on 2nd floor above our room were very noisy, loud thumping and banging on the floor after 11 pm that caused us to startle while trying to sleep. Sounded like they were moving furniture and dropping large items on the floor. I would not recommend any floor except the top. Overall it was clean except for the exhaust fan in the bathroom. It was filthy with dirty dust filing the vents slots and hanging from it. The wall behind the toilet beside the tub was ...

«The room gives college dorms vibes, which I thought was nice.»

«Room was clean and staff was very helpful!»

«The bugs were horrible outside on the patio. Breakfast was from 7-9. Would have liked it to be from 7-10. Out jacuzzi tub didn't work. Hotel»

«The phone lines were down, so when I tried to call for service, I ended up having to go down to the lobby to ask how to use the shower. The person at the front desk was very professional and very helpful.»

«Room was very comgortable!»

«Everything was great!!»

«Great stay!»