Thank you for the review score, trust you had an amazing stay with us

Good day Delfim. Thank you for rating us 10/10 we are happy that you had great stay with us and we hope to see you soon.

Hi Zanele. Thank you for rating us 10/10. We are happy that you enjoyed your stay with us. and we look forwad to seeing you again.

Good day. Thank you getting back to us, We appreciate you taking the time to give us feed-back. And we are even happier that you found our stuff to be nice. We look forward to seeing you soon. Keep well.

Good day. Thank you for taking the time to respond to us. We appreciate you and we are glad that you liked our facility and stuff. Your concerns about parking have been noted. Thank you. We look forward to seeing you soon. Keep well.

Thank you for the review score , hope you will visit us again in the near future.

Thank you for the review, glad to know your needs were well looked after, the head of house keepers is working around the clock to resolve the issue of linen in the rooms, again apologies for having to use old towels that are old and worn out.

Oh no, apologies on the sour taste you experienced at our dining area, I have no words to describe your comment. It genuine as it summarizes, your experience. The only way to a man heart is through their stomach, so failing to get it right on the food it ruins the whole stay experience. Our gratitude apologies for the disappointing service.

I take it you had a wonderful stay with us, thank you kindly for the review feedback, hope you will visit and stay with us again in the near future

Thank you for the review score, I take the stay was pleasant, hope your needs were well looked after.

Hello Vernon,Apologies for the poor service that you have experienced at our property, I have forwarded your concerns to my commercial manager, she is better positioned to escalate it to management so that it is duly investigated of what really transpired on your booking and the manner in which it was handled after your concerns had been raised. We regret the way your booking was handled by our team; management will handle it so that we do not have another guest go through the same poor service that you were subjected to.

Hello Siyabonga,Thank you for your rating, we would have really liked to know what we did not do right so that we fix where there may be lacking to make sure our clients pay for service that is value for money.

Dear Anonymous,I do empathize with your situation and experience, I understand your frustration of paying for a service that is not value for money. Your feedback has been forwarded to the relevant decision makers as well as management they will deal with your grievance, in their best way. We humble apologize for the inconvenience caused and they way the team responded each time you raised your concerns and feelings on issues you wanted assistance on.

Thanks for the rating

Thank you for the review and rating, I take you had a pleasant stay with us

Thanks for the feedback and review, indeed we are strategically situated and the ideal place to stay if you are travelling on business as with the centrally positioned to corporate offices and governments ministries. Apologies on the slow service experience at our restaurant, breakfast, lunch and dinner are our peak busy period of the day for Food and Drink team.

Hi Tafadzwa,Apologies for the bad service with regard to the smelling lifts, I will forward your concerns to the relative unit that service our public areas. thanks again for the rating

Hello Wael,Thanks for the score rating and for taking to your time to grade us. We appreciate the feedback as we believe it is a true reflection of how you find our services and we also rely on the feedback and score ratings to weigh and see if what we offer is what the market wants or are happy with the services rendered.

Hi Sihle, I take you had a pleasant stay with us, thanks for the rating we do appreciate to know your needs were well looked after.

Oh wow what a good story you have told about Hilton Garden Inn Mbabane. Such wonderful things to say, I take it you had a wonderful time, and you were truly looked after. Looking forward to your next visit hope we will not disappoint but continue to exceed service delivery.

Thank you for your feedback, we are delighted to know you were well looked after.

Dear Richard,Thank you for taking the time to share your recent experience at Hilton Garden Inn Mbabane and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Tanele HlopheCommercial ManagerHilton Garden Inn Mbabane

Good day Thobi Thank you so much for the feedback. we are glad to hear you were happy with our hotel. Hope you will visit us again soon.

Thanks for the positive review, we are delighted to learn that your stay was a wonderful experience

Dear UlrikThanks again for staying with us and for taking your time to give us feedback of how your stay was with us. We appreciate your feedback as they assist us know areas that requires improvement.

Dear ShunmugaThe rating score that you have given us shows you had a wonderful stay, hope you will stay with us again in the near future.

Dear WaelSorry about the soap, I shall forward your comments to the relevant people, so that they may check if there is a way they can change the supplier or product itself.

Good day Christian, thank you for the good review, we appreciate you taking time out to share your rating of us. Hope to see you again soon.

Good Day Lesego Thank you very much for the perfect score, we appreciate your feedback. Thanking for taking time out to review us. Hope you will visit us again soon.

Thank you so much for the great review, we are always happy to hear from our guests. Its encouraging when we hear with have done a good job. Thank you for taking time to share your thoughts. Hope to see you again soon.

Hello Thanks for the feedback, as short as it was we believe your needs were well looked after. Hopefully next time you will stay longer as opposed to the brief stay

Hi Shan Thanks for the feedback score, we trust your needs were well looked after. We hope we can be your ideal place to stay at each time you visit the Kingdom of Eswatini in the near future.

Thanks for taking your precious time to give us review of your stay, our gratitude apologies for the poor service that you experienced. We can assure you of one thing, your concerns will be addressed with the relevant team involved. Again we appreciate your feedback as they help us know what is it that we are not doing right and shape up our business to the right direction.

Dear Mvunyelwa, Thank you for the perfect review and we look forward to welcoming you back. Regards, Tanele Hlophe Commercial Manager Hilton Garden Inn Mbabane

Hello Harry Thanks for the positive feedback and the high rating. This shows that you can even recommend us to your family and friends. We would greatly appreciate if you can elaborate what you did not like about our team members for us to be in a better position to fix it before our next guest encounters same fate as yours. We believe in delivering exceptional experiences to our guest by making guest stays better and brighter

Dear Anonymous Thank you for the positive review, your feedback is greatly valued as it help us shape up. We would have loved for you to be more specific on what you did not like from our team members as I can see you rated staff on 50%

Hi Mirko Thank you for your feedback, we truly appreciate and value your review.

We are sorry for the incompetence from us, truly I am wish I can assist you with the discrepancies on your invoice if you still need help. Kindly accept our pro-found apologies for not making it right as per the Hilton promise.

Hi Saad Thank-you for your feedback we appreciate and value your comments. It is our goal is to make your stay better and brighter by delivering exceptional experiences. We are glad to learn that our team delivered great service to you and made your stay a memorable one. Please do call again.

Thanks for the positive feedback

Sorry we did not meet your expectations. It true to say we are an ideal property for business travelers yes, Hilton Garden Inn Mbabane is a focused service hotel that mainly focuses on business travelers. We are not a full service hotel that caters for both business and leisure travelers. We value your feedback, our IT team has been informed of your concern with regards to internet. If you encountered issues last week with the internet we apologies our service provider was working on their fiber network cables thus the speed was very poor.