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Anmeldelser av El Cid Granada

3 out of 5
El Cid Granada
Av Camaron Sabalo S N, Mazatlán, SIN

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 100 av totalt 316 anmeldelser." "
Rangering på 8 − Bra. 127 av totalt 316 anmeldelser." "
Rangering på 6 − Grei. 44 av totalt 316 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 316 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 316 anmeldelser." "

8,4/10

Renhold

8,0/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Daniel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra El Cid Resorts den 22. mai 2024
Estimado Daniel,Muchas gracias por tomarse el tiempo de compartir su calificación por medio de Expedia.Estamos contentos de saber que su experiencia fue buena.Esperamos poder seguir siendo su elección y darle la bienvenida.Saludos Cordiales,El Cid Resorts.

8/10 – Bra

Azucena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nos gustó todo muy buen servicio en todo si volveria
Bodde her 2 netter i mai 2024
Svar fra El Cid Resorts den 22. mai 2024
Estimada Azucena,Queremos darle las gracias por tomarse el tiempo de escribir sus comentarios por medio de Expedia.Esperamos poder seguir siendo su elección cuando decida volver.Saludos Cordiales,El Cid Resorts.

10/10 – Utmerket

Jaír Alexis

Reiste med partner
Muy buen servicio, recomiendo e, los restaurantes del hotel.
Bodde her 4 netter i mai 2024
Svar fra El Cid Resorts den 22. mai 2024
Estimado Jair,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Estamos felices de saber que disfrutó del servicio.Estaremos encantados de atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.

10/10 – Utmerket

RICARDO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra El Cid Resorts den 8. mai 2024
Estimado Ricardo,Le agradecemos que se haya tomado el tiempo de calificar nuestros servicios por este medio.Nos sentimos contentos y esperamos poder seguir siendo su elección.Atentamente,El Cid Resorts.

8/10 – Bra

HIREPAN

Bodde her 3 netter i april 2024
Svar fra El Cid Resorts den 22. mai 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo de compartir su calificación por medio de Expedia.Estamos contentos de saber que su experiencia fue buena.Esperamos poder seguir siendo su elección y darle la bienvenida.Saludos Cordiales,El Cid Resorts.

10/10 – Utmerket

Saul Elias

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Estuvo muy agradable
Bodde her 3 netter i april 2024
Svar fra El Cid Resorts den 20. apr. 2024
Estimado Saul Elías,Agradecemos que se haya tomado el tiempo de compartir sus comentarios por este medio.Estamos contentos de saber que disfrutó de su experiencia.Esperamos su regreso pronto para darle la bienvenida.Saludos,El Cid Resorts.

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very practical for viewing and photographing recent total solar eclipse - set up on hotel's golf course.
Bodde her 5 netter i april 2024
Svar fra El Cid Resorts den 18. apr. 2024
Dear John,Thank you so much for taking the time to share such a great review regarding your stay at el Cid Granada.We are so glad to read that you enjoyed the total solar eclipse in Mazatlan.We hope to continue being your choice.Sincerely,El Cid Resorts.

6/10 – Grei

alice Lucy

Bodde her 6 netter i april 2024
Svar fra El Cid Resorts den 8. mai 2024
Estimada Huésped,Queremos darle las gracias por permitirnos atenderle. Nos gustaría saber sus comentarios para continuar mejorando nuestros servicios.Atentamente,El Cid Resorts.

8/10 – Bra

Mauricio

Bodde her 3 netter i april 2024
Svar fra El Cid Resorts den 8. mai 2024
Estimado Mauricio,Muchas gracias por tomarse el tiempo de calificar nuestros servicios.Estaremos encantados de darle la bienvenida cuando decida volver.Saludos Cordiales,El Cid Resorts.

10/10 – Utmerket

Ken

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!
Bodde her 8 netter i april 2024
Svar fra El Cid Resorts den 12. apr. 2024
Dear Ken,Thank you so much for taking the time to share your comments regarding your experience at el Cid.It is good to know that overall you enjoyed your visit.We will welcome you back when you decide to come back.Sincerely,El Cid Resorts.

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El Cid Granada was very relaxing - not crowded or loud, perfect after a long day of being out and about. Staff at the front desk was always helpful and courteous. The pool area was also pretty chill. Marvelous and beautiful heated pool, and plenty of room to relax whether in the water or on the pool deck. Plus the ability to use all the El Cid resort amenities - the pools at the Playa hotel, and the private beach just north of their marina property (a quick free shuttle & water taxi ride). The Granada is also really close to quite a few food options, as well as an OXXO and drugstores for all your needs. Definitely would stay here again with my family
Bodde her 6 netter i april 2024
Svar fra El Cid Resorts den 12. apr. 2024
Dear James,Thank you so much for taking the time to share your review regarding your relaxing stay at el Cid Granada.We are so glad to know that you enjoyed your visit and that all the staff was kind and helpful.We hope to continue being your choice the next time you visit us.Best Regards,El Cid Resorts.

6/10 – Grei

Paul og Happy Valley

Reiste med familie
It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.
Bodde her 3 netter i april 2024
Svar fra El Cid Resorts den 12. apr. 2024
Dear Paul,Thank you for taking the time to share your feedback. Please be assured that we will take corrective actions in regards the comments mentioned.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

8/10 – Bra

Lourdes

Likte: Renhold og overnattingsstedets bygg og tilstand
Todo bien con plan invluido acseso a los 3 hoteles staff todos muy amables
Bodde her 1 natt i mars 2024
Svar fra El Cid Resorts den 14. mars 2024
Estimada Lourdes,Queremos darle las gracias por tomarse el tiempo de escribir sus comentarios por este medio.Estamos felices de saber que disfrutó de su visita.SaludosEl Cid Resorts.

6/10 – Grei

Matthew og Jaffray

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is very friendly and fast to help with anything you need. The rooms are clean.the location is good for walking around to stores and restaurants. There’s a grocery store close by. I recommend getting the all inclusive if you want yo eat there and see the shows an the el cid Castillo beach side otherwise eating gets expensive.
Bodde her 8 netter i februar 2024
Svar fra El Cid Resorts den 8. mars 2024
Dear Matthew,First of all, we would like to thank you for taking the time to share your review regarding your experience. We are glad to read that the staff was friendly to assit and that overall you had a good time.Please be assured that we continue improving pur services day by day.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts

8/10 – Bra

Faviola

Reiste med partner
Likte: Renhold og personale og service
Staff was nice. Thought there would be more amenities, and you have to pay for your own wifi
Bodde her 7 netter i februar 2024
Svar fra El Cid Resorts den 21. feb. 2024
Dear Faviola,Thank you for taking the time to share your review regarding your experience at el Cid. We are glad to hear that overall you enjoyed your visit.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Nice property, however, needs updating Our room needed some maintenance, repairs needed in the shower, and the door did not deadbolt Was not aware that the El Cid Marina property was not included with the all inclusive package-this is something hotels.com.should include in there information about the property
Bodde her 2 netter i februar 2024
Svar fra El Cid Resorts den 21. feb. 2024
Dear Guest,First of all, we would like to thank you for taking the time to share your feedback regarding your experiece at el Cid Granada. We are sorry to hear that we did not meet all your expectations.We are taking care of the issues mentioned and we continue with the improvement.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

10/10 – Utmerket

Lawrence

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra El Cid Resorts den 21. feb. 2024
Dear Lawrence,Thank you for taking the time to share your score. We are glad to know that overall you had a great time.We will be waiting for your return.Sincerely,El Cid Resorts.

8/10 – Bra

Elva og Prescott Valley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was really great, easy accommodation.
Bodde her 2 netter i februar 2024
Svar fra El Cid Resorts den 21. feb. 2024
Dear Elva,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada,We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 – Utmerket

Elsa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice
Bodde her 2 netter i januar 2024
Svar fra El Cid Resorts den 3. feb. 2024
Dear Elsa,Thank you so much for taking the time to share your review.We are glad and hope to continue being your choice.Sincerely,El Cid Resorts

6/10 – Grei

Griseld

Forretningsreisende
Bodde her 4 netter i desember 2023
Svar fra El Cid Resorts den 9. jan. 2024
Dear Griseld,We would like to know more about your experience in order to take corrective actions.We hope you can give us another chance to attend you in a near future.Sincerely,El Cid Resorts.

6/10 – Grei

Joe

Reiste med partner
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
We had a room by the entrance for the staff to bring supply's in. It was noisy with trolleys early in the am. We were locked out of our room 3 times due to problems with door mechanism. Otherwise everything else was ok with some very helpful and friendly staff.
Bodde her 14 netter i november 2023
Svar fra El Cid Resorts den 9. jan. 2024
Dear Joe,First of all, we would like to thank you for taking the time to share your comments regarding your experience.We are taking care of the issues regarding the mainteinance of the room with the department.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

10/10 – Utmerket

Armando

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No llevé carro, así que no utilicé estacionamiento, me gustó que se pudiera usar las amenidades de los otros Cid así que siempre hay entretenimiento, comida y diversión para un viaje familiar con niños pequeños (fui yo y mis dos hijos)
Bodde her 4 netter i oktober 2023
Svar fra el den 21. okt. 2023
Estimado Armando,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Estamos felices de saber que disfrutó de su experiencia en el puerto y que cumplimos con las expectativas.Será un gran placer atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.

10/10 – Utmerket

Jose Luis

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is very nice from both hotels. Loved that the hotel are connected.
Bodde her 3 netter i april 2023
Svar fra El Cid Resorts den 19. apr. 2023
Dear Jose Luis,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada.We are so glad to know that overall you enjoyed your vacation.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 – Bra

Raul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked that you have access to all 3 hotels with the all inclusive. The hotel is a bit outdated.
Bodde her 3 netter i april 2023
Svar fra El Cid Resorts den 22. apr. 2023
Dear Raul,Thank you so much for taking the time to share your review regarding your stay at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return to el Cid.Sincerely,El Cid Resorts.

4/10 – Dårlig

Oscar

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a two star hotel
Bodde her 1 natt i april 2023
Svar fra El Cid Resorts den 17. apr. 2023
Dear Oscar,We are sorry to hear that we did not meet your expectations regarding service.We would like to know more about it.Sincerely,El Cid Resorts.

8/10 – Bra

Roger

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Typical El Cid property, the people make all the difference. Water, coffee, internet in the room are all extra charges, figuring out dining and drink options takes a couple of days. But the staffs attitudes help get over it. The Granada is a nice option for a quieter stay. Thanks el patio staff and the Castillo bar servers.
Bodde her 18 netter i mars 2023
Svar fra El Cid Resorts den 11. apr. 2023
Dear Roger,Thank you so much for taking the time to share your comments regarding your experience at el Cid Granada. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 – Bra

David Paul

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall excellent experience. Buffet food could have been hotter but lots of good choices. Staff and service above expectations. Bravo!!!
Bodde her 7 netter i mars 2023
Svar fra El Cid Resorts den 22. mars 2023
Dear David,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall we met all your expectations and that you had a great time.We will be waiting for your return soon.Best Regards,El Cid Resorts.

10/10 – Utmerket

Erick

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
me gusto el servicio al cliente y las instalaciones muy cómodas, lo que no me gusto me dieron una habitación muy retirada
Bodde her 2 netter i mars 2023
Svar fra El Cid Resorts den 17. mars 2023
Estimado Sr. Erick,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Estamos felices de saber que su experiencia fue buena y que disfrutó del servicio.Esperamos su regreso pronto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.

8/10 – Bra

SASHA

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I do love El Cid, I have been here more then once. Both other two times, we stayed at the Marina. The difference was noticed from service with Granada vs Marina. We got the all inclusive package, but it ended up not being fully inclusive there were things that we still needed to pay for that were not included like we had anticipated, so that was a bit frustrating and at the front desk at check in they also did not mention this to us, or try to get us a better wristband. Overall, the staff are amazing, very friendly and courteous. Always welcoming. It is nice to have access to more then one resort stuff and the selection of restaurants is great from japanese, thai, mexican, italian, steakhouse, and more. So the variety is great there. Everything is clean, Granada is the older of the El Cid resorts. But we had an amazing time and it was good. Didn't like that people went to the beach early in the morning and reserved chairs with towels and left for hours, there should be rules when it comes to reserving chairs so that there are enough for everyone to enjoy shade as well during the day. Sharing is caring! We will be back, :)
Bodde her 9 netter i mars 2023
Svar fra El Cid Resorts den 18. mars 2023
Dear Sasha,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada. We are so glad to know that overall you enjoyed your time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Love this place!
Bodde her 1 natt i februar 2023
Svar fra El Cid Resorts den 28. feb. 2023
Dear Maria,Thank you so much for taking the time to share your comments regarding your experience.We are so glad to hear that you loved this place.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 – Bra

michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
nice quiet warm relaxing
Bodde her 14 netter i januar 2023
Svar fra El Cid Resorts den 18. feb. 2023
Dear Michael,We are glad to hear that we met all your expectations and that you had a good time.Thank you for sharing your review.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts

8/10 – Bra

rosemary

Bodde her 2 netter i februar 2023
Svar fra El Cid Resorts den 15. feb. 2023
Estimada Rosemary,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos felices de saber que en general su experiencia fue buena.Esperamos su regreso pronto para darle la bienvenida que merece.Saludos Cordiales,El Cid Resorts

8/10 – Bra

Brent

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 14 netter i januar 2023
Svar fra El Cid Resorts den 9. feb. 2023
Dear Brent,Thank you so much for taking the time to share your review regarding your experience at el Cid Granada.We hope to continue being your choice the next time you visit us.Sincerely,El Cid Resorts.

8/10 – Bra

Tracey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
El CID Granada
The El CID Granada is conveniently located to many attractions and great restaurants. The beach is a short walk away. The hotel staff were friendly and helpful. The on-site spa offers many services, we had excellent massages! The hotel is showing some west and tear and is being spruced up. The pool area is lovely with lots of shade, or sun - your preference. Hotels.com indicates there is an airport shuttle which is incorrect.
Bodde her 3 netter i januar 2023
Svar fra El Cid Resorts den 24. jan. 2023
Dear Tracey,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Granada. We are so glad to know that overall we met all your expectations and that you enjoyed your time.We will take corrective actions in regards the issues mentioned.It will be a pleasure to attend you again.Sincerely,El Cid Resorts.

8/10 – Bra

Deanna og Seattle

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Granada is inexpensive, nice but dated. Been staying at El Cid for years. I made this reservation for a friend. El cid as a whole is nice, safe and easy to get around.
Svar fra El Cid Resorts den 19. jan. 2023
Dear Deanna,Thank you so much for taking the time to share your review regarding your recent experience in Granada.We are working regarding the renovation of the facilitie.We hope to continue being your choice the next times.Sincerely,El Cid Resorts

10/10 – Utmerket

Valeria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is very friendly and helpful. Julio from El Patio restaurant was amazing!
Svar fra El Cid Resorts den 7. jan. 2023
Dear Valeria,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Granada.We are so glad to know that all the staff was kind and helpful.We hope to continue being your choice.Sincerely,El Cid Resorts.

8/10 – Bra

Noel Humberto Garibaldi

Svar fra El Cid Resorts den 6. mars 2023
Estimado Noel Humberto,Muchas gracias por tomarse el tiempo de calificar nuestros servicios.Esperamos poder seguir siendo su elección y darle la bienvenida.Saludos,El Cid Resorts.

4/10 – Dårlig

ricardo

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel offers all inclusive but limits you on where you get food and drinks and the food in the main restaurat is horrible the only place brakefast is good is in el patio restaurat staff is not corteous and there is alot of noise arround 😠 not going again to this hotel
Bodde her 7 netter i november 2022
Svar fra El Cid Resorts den 16. nov. 2022
Dear Ricardo,First of all, we would like to thank you for taking the time to share your feedback regarding your recent experience at el Cid Granada. We are sorry to hear that we did not meet all your expectations and that there were some issues with the food and services.We hope you can give us a second chance to attend you and show you our compromise.Sincerely,El Cid Resorts.

8/10 – Bra

Minerva

Reiste med familie
Likte: Renhold og personale og service
En general me gusta la propiedad y el complejo de hoteles el cid, tal como lo solicité nos proporcionaron habitaciones contiguas, lo cual fue mi conveniente para estar al pendiente de mi padre adulto mayor en silla de ruedas, el único inconveniente fue con los meseros del snack bar del hotel, a nuestra llegada alrededor de las 3 de la tarde quisimos ordenar un snack para esperar a la cena y no nos permitieron mover la mesa a la sombra, nos dijeron si quieren ordenar será en ese lugar, imaginen con temperatura superior a los 40 grados y en el sol, ¿Están locos o que? sin embargo en el bar la conchita de castilla super amables, al día siguiente tuvimos otro incidente con otro mesero del mismo snack de granada, por favor denles un curso intensivo de atención al cliente, fueron groseros. Que los meseros de castilla que son super amables les den ese curso, les urge. La cena en el patio y alcázar excelentes, muy recomendables. Mi otro comentario es que quedamos my lejos de elevador, deben considerar a las personas en sillas de ruedas y ofrecer las habitaciones más cercanas. Nos encanta Mazatlán.
Bodde her 3 netter i september 2022
Svar fra El Cid Resorts den 5. okt. 2022
Estimada Minerva,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por medio de Expedia. Es bueno saber que en general su experiencia fue buena y que disfrutó de los servicios.Por otro lado, le ofrecemos una sincera disculpa por la atención de parte del mesero en el área de alberca. Le aseguramos que este tipo de actitudes no cumple para nada con nuestros estándares de servicio.Esperamos nos de la oportunidad de atenderle en otra ocasión y mostrarle nuestro compromiso con la mejora.Atentamente,El Cid Resorts.

6/10 – Grei

Laura

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No dejan entrar con alcohol y no especifica que para la cena debe vestir de gala
Bodde her 3 netter i august 2022
Svar fra El Cid Resorts den 5. sep. 2022
Estimada Laura,Gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Es bueno saber que fuimos parte de su experiencia con nosotros.Por otro lado, lamentamos mucho escuchar que hubo ciertos detalles que afectaron su estadía con nosotros, le aseguramos que se reforzará con los equipos el compartir y hacer del conocimiento de todos nuestros huéspedes este tipo de información sobre las políticas.Esperamos pueda darnos la oportunidad de atenderle en otra ocasión.Atentamente,El Cid Resorts.

6/10 – Grei

Nelly Belem

Reiste med familie
Tuvimos que pedir papel sanitario porque no lo reponían en el area de alberca se tardaban en atenderte con las bebidas
Bodde her 3 netter i august 2022
Svar fra El Cid Resorts den 16. aug. 2022
Estimada Sra. Belem, Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Le aseguramos que las áreas de oportunidad serán retomadas con los departamentos involucrados para su debido seguimiento. Esperamos su regreso pronto. Saludos, El Cid Resorts.

10/10 – Utmerket

JOAQUIN

Bodde her 1 natt i august 2022
Svar fra El Cid Resorts den 15. aug. 2022
Estimado Joaquin, Agradecemos que se haya tomado el calificar nuestros servicios por este medio. Estamos contentos de saber que su experiencia fue excelente. Esperamos su pronto regreso al puerto. Saludos Cordiales, El Cid Resorts.

2/10 – Forferdelig

Carlos

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NO TE HOSPEDES, MAL TRATO, HOTEL VIEJO, NO BUENO
Hotel viejo, personal te acosa para sacarte propina, de otra manera No Funciona NADA, El hotel no vale lo que cobra, desde que te registras comienzan los problemas por todo, desde recepción hasta los guardias y meseros, colchones duros, almohadas demasiado grandes y duras, te quieren cobrar todo, desde internet parking, y el ACOSO del personal es Increíble, parece que estás en la habana cuba. Los empleados te CAUSAN ACTOS DE MOLESTIA PARA OBLIGARTE A QUE LES DES DINERO, bebidas mal preparadas, la comida buffet SIN sabor PREOARADA CON INGREDIENTES BARATOS, y de Baja Calidad, el guardia del estacionamiento nos amenazo con “SI NO ME DAN PROPINA ALGO LE PUEDE pasar A SU AUTO, fue una experiencia HORRIBLE, JAMAS REGRESAREMOS, el Hotel el CID, es PURA FAMA Y ESTAFA y además Baños Sucios con pelos
Bodde her 2 netter i august 2022
Svar fra El Cid Resorts den 9. aug. 2022
Estimado Carlos, Primeramente, queremos darle las gracias por haberse tomado unos minutos de su valioso tiempo en compartir esta retroalimentación sobre su reciente estancia con nosotros. Lamentamos mucho escuchar que su experiencia haya sido de esta forma, le ofrecemos una sincera disculpa por estas situaciones y le aseguramos que se han reenviado sus comentarios a la administración y departamentos involucrados para dar el debido seguimiento y tomar acción en cada una de las áreas. Trabajamos constantemente en mejorar nuestros servicios, actitud y amabilidad del personal. Esperamos nos pueda dar otra oportunidad de poder atenderle y compensar esta situación. Quedamos a sus apreciables ordenes. Atentamente, El Cid Resorts.

8/10 – Bra

Abraham

Likte: Renhold, personale og service og romkomfort
Bodde her 5 netter i juli 2022
Svar fra El Cid Resorts den 28. juli 2022
Estimado Abraham, Agradecemos que se haya tomado el tiempo de compartir su calificación por este medio. Es bueno saber que en general su experiencia fue buena. Sin embargo nos gustaría saber en caso de que tuviera algún comentario que hacernos. Esperamos poder seguir siendo su elección en futuras estancias con nosotros. Atentamente, El Cid Resorts.

8/10 – Bra

Paul

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
We purchased the all-inclusive package. Some of the only dining options were in another hotel, so it was pretty far to walk for older members of the party. The pools were great, but the rooms were just okay. The beds were uncomfortable and the pillows were so lumpy they could have been from the Victorian era. Not much sleep. The breakfasts and sit down dinners were pretty good, but the buffets and lunches were pretty mediocre. The thermostat in the room didn't work, so the air was either on or off, with three fan settings. They also expect you make reservations for dinner a day in advance, but don't tell you that, so the first night don't expect much. Other days, you need to get up early to reserve dinner for the next day. If you don't want to reserve, a buffet is available but the quality is inconsistent, at best. There are swim up bars, but they were never opened while we were there. overall, a nice place with a few quirks and we enjoyed our stay.
Bodde her 3 netter i juni 2022
Svar fra El Cid Resorts den 28. juni 2022
Dear Paul, First of all, we would like to thank you for taking the time to share your review regarding your recent vacation at el Cid Granada. It is good to know that overall we met all your expectations- Please be assured that we will take corrective actions in regards the issues you have mentioned. We hope you can give us a second chance to attend you and show your our compromise. Sincerely, El Cid Resorts.

10/10 – Utmerket

Luis Gerardo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena ubicación, habitaciones amplias y en buenas condiciones
Bodde her 2 netter i juni 2022
Svar fra El Cid Resorts den 17. juni 2022
Estimado Luis Gerardo, Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Estamos felices de saber que su experiencia fue buena en general y que disfrutó de su estadía. Esperamos su pronto regreso al puerto para darle la bienvenida cuando decida volver. Saludos Cordiales, El Cid Resorts.

2/10 – Forferdelig

Francisco

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Personal Items were stolen from our room. Headphones and a debit card were stolen. A pair of shoes were found hidden under the curtains, looking like the staff wanted to purposely make us not find them.
Bodde her 6 netter i mai 2022
Svar fra El Cid Resorts den 11. juni 2022
Dear Francisco, We would like to obtain more details about this in order to follow up with the departments involved. Sincerely, El CId Resorts.

4/10 – Dårlig

Nancy

Bodde her 1 natt i mai 2022

10/10 – Utmerket

Minerva

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
We have more than 40 years having vacation at el cid, it´s a wonderful family place. This time we have a bad experience, we tryed to make a restaurant reservation 24 hours before arrive, the hotel contact us with club elite concierte, was very bad service, we didn´t want to help us, fortunately the hotel manager help us when we arrived and make us our restaurante reservation.
Bodde her 3 netter i mai 2022
Svar fra El Cid Resorts den 10. mai 2022
Dear Guest, Thank you so much for taking the time to share your review regarding your recent vacation at el Cid Granad.a We are so glad to know that overall we met all your expectations. We will be waiting for your return in order to welcome you back. Best Regards, El Cid Resorts.

8/10 – Bra

Luis Alberto

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i april 2022
Svar fra El Cid Resorts den 27. apr. 2022
Estimado Luis Alberto, Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio. Es bueno saber que en general sus expectativas se cumplieron. Esperamos su pronto regreso al puerto para darle la bienvenida. Saludos, El Cid Resorts.