Hoteller i Mazatenango

«The staff was very helpful. Beds are comfortable.»

«Unfortunately was mostly a bad experience, they could not find our reservations in their systems, wanted to charge us again, one of the rooms was not the one we reserve, pool was very dirty, the shower had a few dirty spots, sink was clogged, the shore was really far from the property rooms, poor ilumination at night, won’t comeback again and if ask, i would NOT recommend it»

«Parking was easy and secured »

«Muy buen desayuno, alberca un poco descuidada»

«Perfect, safe, great communication. »

«Clean room and kitchen »

«This property was not at all where Expedia said it was. I ended up getting a message on WhatsApp and had to follow a video to get to the property. It was in a small alley and no directions. Had to use context clues to find a restaurant that was in the video and follow from there. We were waiting by the door for a while because someone had to come unlock it for us. I booked the top room and got the room under it. The top room was taken. I ended up becoming extremely disappointed with this because ...

«Great environment!»

«The complex was extremely well kept and the room was clean and comfortable. The complex was quite difficult to find even with the provided instructions, we only found it because a local showed us the route. The area has a lot of construction so it is quite loud during the day. The balcony was not used as we had hoped because the drilling was constant all day. Also it would be nice if the balcony had seating. The staff are very quick to respond which was helpful because the toilet did not work ...

«Poor communication to enter the property, had to wait outside for 10 minutes in the night. The owner eventually came to open the door, but calls and text were not answered. The owner was very nice and once inside was responsive to texts. The room was very pretty as well. »

«Bathroom and Shower were dirty! And water from the faucet smells bad.»

«I had a wonderful time staying here. The staff were exceptional, very helpful and friendly. Communication was great, before arriving and during my time there. The room was perfect - incredible view, lovely balcony to sit out on, dependable wifi and a very comfortable bed. Breakfast was delivered, if you order it the night before and was delicious. You can see from the website pictures that the property is perched on the side of a steep hill, which allows for each “room” to have privacy and ...

«The staff were very welcoming and friendly. They answered all my questions. The rooms were spacious. I liked all the seating around.»

«Mala experiencia. Cobro de la estancia por duplicado ya que Hotel cobró de nuevo estancia cargando a la tarjeta. Problema reportado pero no solucionado: no reintegro aún. »

«water pressure on shower needs adjustement.»