Hoteller i Mauá

"Good service"

"Cleaning: There were multiple drain flies in our sink every morning. The shower- and sink drain were not cleaned considering the fact that we stood deep in our own shower water after only showering for about 5 minutes. We never got new towels after the cleaning lady had been there. We had to walk down to reception and ask for them to give us new towels AND throw away the old ones. Cleaning in general was very minimal effort. The only thing they managed to do every time was make up our bed and trow away the trash, while washing the toilet and floor happened maybe twice during our 2,5 week stay. Hotel service: The room key card stopped working about once a day so after getting home from a long day out in Rio we had to walk down to reception again to get new cards, which was very annoying when we just wanted to go to bed. Elevator: There are 19 floors and only 2 elevators which caused a lot of waiting, especially when one of them never got up to 19th floor (which is where the pool, sauna and gym is). We saw there were stairs, but these seemed to only be available to use in emergency situations. The hotel employees were nice and polite, but spoke little to none english so we had to use translate a lot. Aircondition: Not very effective and made a lot of noise. Had trouble sleeping the first nights because of it , but it was too hot to turn it off. Overall: not a good hotel if you’re staying for more than 2 nights. Wouldn’t really recommend it at all. "

"👍"

"Nice workers and hotel. "

"Very nice "

"Gold standard!"

"."

"Worst hotel experience ever. When we arrived for check in we had to wait 3 hours because there was no electricity or power. The first room we got was nothing like the room we were promised from the photos. It couldn’t have been bigger than 8 square meters. We complained and after discussing with the receptionist we got upgraded to a better room. However the next morning we were woken up at 7AM from mound banging noises from the wall right above our heads. Upon further investigation, there was a problem with the safety cabinet, which was located on the exact opposite side of our bedroom wall. It sounded like there was a motorcycle in the entire hallway. Which is not surprising considering the hotel got power from a humongous generator that was standing outside on the street our entire stay. When we complained(again) we were once again met with rude and inconsiderate staff except for one man who decided to help us and upgraded us for a final time to a better room, that finally resembled what we had actually paid for. If you’re thinking of spending your time here, don’t waste your money on the breakfast buffet. It’s incredibly loud and noisy, and super cramped. Lastly I would like to point out that the safety precautions are not in place. There were electrical cords sticking out of the shower walls, and the whole thing with the safety cabinet made us feel really uneasy. Remaining staff were nice and the cleaning ladies did a decent job. I would never consider going back here."

"Excellent place! Just a short walk to the Selaron staircase and the São Sebastião Cathedral. And it’s a market in the streets just one block away some of the days, with live music. And it’s a very nice place on the rooftop with excellent view and a pool. "