Hoteller i Matamoras

«We were only supposed to stay for a little rest but ended up getting stuck in a snow storm. Ended up staying 2 extra a nights. Breakfast was great. Staff were all very friendly. Clean & well stocked. »

«El hotel necesita ser renovado, luce descuidado. El desayuno es pobre, durante mi estancia solo había café descafeinado y pase 6 días en este hotel. Solo una vez recibí servicio de limpieza en la habitación. La administración debe prestar atención a los servicios que supuestamente ofrecen. El personal es amable.»

«the room was so smelly but everything else was fine. everytime i went in the room it had a musty smell that wouldnt go away»

«Clean room , very nice place. However when I was booking I paid for breakfast. When I got there the front desk told me that they didn’t see it on the reservation »

«The room was clran and spacious. Staff was professional and welcoming»

«Amazing property with accommodating staff. The best hotel in Middletown!»

«We love this property. We stay here when we come to visit our son and daughter in law in NY! So spacious! Clean! Property is starting to show some wear otherwise we feel very clean when staying here!»

«Clean room!!»

«Best hotel in town. Clean clean smoke free hotel »

«The property felt new, and the staff, particularly Talia, were very friendly. I didnt like the bathroom dispensers for soap, shampoo, etc. The squeeze bottles were very tough to use, especially if they were more than half empty. »

«Todo»

«Absolutely terrible customer service. My party has the flu and think everybody would much rather not have somebody who is sick on the premises. I have been trying for two days to cancel my reservation and whenever somebody actually does answer the phone the guy just yells at you and hangs up on you. I am now stuck paying the fees because nobody on the other side knows how to answer a phone. I will tell anybody and everybody I know to never stay here.»

«We stayed two nights at this property, it is not a hotel at all, it is rooms for stay. The location is not in a great part of Middletown and looks nothing like the outside photo that is in the listing, and I was not comfortable leaving the property by myself. The first night we returned back, the front door to the building was wide open, we were scared to enter the building, and someone was parked in our designated space. I immediately contacted Expedia and they were not able to reach Norman. ...

«Clean room, safe and staff is courteous »

«Really nice »

«The hotel venue is aesthetically pleasing, clean, and convenient walking distance to the mountain. However, without speaking to staff, the check in process was VERY confusing. Upon arrival, we walked in circles and across the street trying to figure out parking, where to to pickup lift tickets,etc. Only to later discover the two entities are not connected in business! »