Hoteller i Mastikhari

"Veldig god service! "

"We stayed at this hotel in July with two rooms. It is a beautiful 5-star property with great architecture and two nice pools. The location close to Kos town can be both a plus and a minus. Service in the restaurant and at breakfast was excellent, and the food and breakfast were truly 5-star quality. Unfortunately, the negatives outweighed the positives. We had serious issues with ants and cockroaches in one room. Three times we found large cockroaches, and the hotel’s response was very poor. We were simply told this was to be expected, given a spray, and advised not to use too much as it was unhealthy. Only after four days and three incidents were we finally moved to another room. Ant problems were also handled unprofessionally. At check-in we were told we had been upgraded, which was not correct, since we had already paid for the upgrade. This is not a real beach hotel – the beach is 300–400 meters away, stony, and very crowded. Sunbeds are packed tightly, umbrellas cannot be adjusted, and you may end up in shade most of the day. Both at the pools and beach, guests reserve sunbeds with towels hours before using them, which is very frustrating. Overall: a beautiful hotel, but our experience of such an expensive 5-star stay was far below expectations. We will not return."

"Avoid this place. Very poor standard and disappointing experience overall. The rooms had an unpleasant smell and were not properly cleaned — I even found someone else’s hair in the bed. The walls are thin, and there is a lot of noise from bars and a nightclub right outside. The breakfast was the worst I have ever had: watery juice, unpleasant-tasting water, and overall very low quality. I eventually stopped eating there because it was so bad. The pool area is small with limited space, and the elevator only fits two people, meaning long waits — which is a problem if you have luggage and there are six floors. Towels, sheets, and pillowcases were worn out. The staff appeared uninterested, and there was constant pressure from them to use the hotel bar. I honestly cannot think of a single reason to stay here. Everything felt neglected, and the quality was consistently poor. Definitely not recommended."