Hoteller i Marcellus

«Everything they made feel at home. The cleaning staff very helpful and accommodating loved my stay ty staff.»

«I liked the proximity to Warner Vinyards.. it was a 10-15 min walk.»

«The rooms were great and the breakfast and fitness room were both very nice. The pool and hot tub were great also and very conveniently located by our room on the first floor.»

«#1 is that the pool was warm enough, 86 degrees. The hotel was clean, the room was clean and the breakfast area was clean and had fresh, hot food. This was our second time here and the stay was consistently good.»

«Very clean, very nice staff!»

«Bathroom was very nice and very clean. The rooms at Tru are sparse, no micro or coffee maker, which they do have in the lobby. There was plenty of room to walk my pup and no carpet in the room, which we appreciate.»

«The staff were very helpful and happy. Upon arrival, the individual at check in gave all the helpful information about the building. Very family friendly and a great price.»

«Staff very pleasant and helpful. Premises well maintained.Parking free and plentiful.Breakfast was good,I like that it runs later on weekends! I do however miss having drawers and closets! Everything out in the open or stays in suitcase(?).»

«Great property, clean, friendly staff, great location, love the breakfast, great parking, I will be back»

«Breakfast was fabulous. I’ve stayed a lot of places with continental breakfast and this one was better than most. Well done.»

«There was a storm in the area which knocked out soem of the amenities like the TV, but that was not their fault. The staff had to unlock our room door for us as the card feature was not working. The staff had to work extra hard to accomodate people. The room was clean and comfortable. Good staff tryign to make the best of a hard situation.»

«Expedia is the problem!!! Terrible customer service making a single Dad pay for nights they didn't stay, when the hotel staff said is was fine to check out early without penalty. My card was charged for 2 nights thru Expedia and I paid separately for Thursday night as our baseball tournament started earlier than anticipated and ended earlier than anticipated too. $250 for one night at this hotel is gauging. This is a $120 a night hotel maximum.»

«Helpful, friendly staff!»

«The room was clean and the lady at the front desk was helpful the first night. There was rarely someone at the front desk, tho. However, the room had some maintenence issues. There was tiling in the bathroom that was very sloppily repaired; there was a big patch of peeled/missing paint on the walls; the interior of the closet was missing a panel or mirror or something. There was no hair dryer. I know the power outage was not your fault, but we did not get breakfast and that was a bummer.»

«Front desk staff was amazing. Hotel was clean besides outside trashes were overflowing all weekend. Do not care for the etiquette of the cleaning staff. I have stayed at this hotel twice in 4 weeks and both times the cleaning staff has not only knocked on our door 2 hours before check-out time but tried to come into our room both times. I understand the want to jump on rooms as soon as possible, but when a guest hasn't checked out, it's absolutely unacceptable. To not only be knocking on a ...

«Property needs repairs and replacement of room furniture!»

«Hotel was clean enough. But not CLEAN. The dust was noticeable on fixtures in the hallway, elevator was dirty. Pool tiles were missing and had a film on them. Bathroom sink was clean but shower had mold. Bed was super comfy. Pillows were great. Breakfast was good. I would stay again if passing through, but wouldn't go out of my way to stay there.»

«Staff very helpful. Room nice and clean. Tim was really helpful at the desk.»

«Clean rooms. Nice breakfast. But no water in the pool to swim!!»