Hoteller i Marcellus

«Everything they made feel at home. The cleaning staff very helpful and accommodating loved my stay ty staff.»

«Everything was good»

«The rooms were great and the breakfast and fitness room were both very nice. The pool and hot tub were great also and very conveniently located by our room on the first floor.»

«#1 is that the pool was warm enough, 86 degrees. The hotel was clean, the room was clean and the breakfast area was clean and had fresh, hot food. This was our second time here and the stay was consistently good.»

«Friendly and helpful front desk staff and breakfast crew»

«Room was clean and the staff was nice. Enjoyed our stay.»

«The staff were very helpful and happy. Upon arrival, the individual at check in gave all the helpful information about the building. Very family friendly and a great price.»

«Very clean room and bathroom. Plenty of other families there for kids sports events, as we were. We noticed one of the comforters had a small stain after we checked in. We let the front desk know before leaving for dinner. When we returned, the comforter was changed. Overall, great stay.»

«There were a ton of homeless people outside the building, but the security measures were very strong and the facilities were extremely clean and safe. The parking was additional which was frustrating. Otherwise the staff and amenities were stellar.»

«We like the location due to it being off the highway eliminating the noise. The fitness center only had a working tread mill. That was disappointing. Breakfast was okay. It needed to be monitored better and restocked when low(muffins, eggs, utensils). Enjoyed the specialty coffee in the lobby. Beds were comfortable. I had to screw down the toilet seat or it would have come right off when used. Luckily I wipe down surfaces before using and found that out. The floor by the pool and elevator were ...

«There was a storm in the area which knocked out soem of the amenities like the TV, but that was not their fault. The staff had to unlock our room door for us as the card feature was not working. The staff had to work extra hard to accomodate people. The room was clean and comfortable. Good staff tryign to make the best of a hard situation.»

«Expedia is the problem!!! Terrible customer service making a single Dad pay for nights they didn't stay, when the hotel staff said is was fine to check out early without penalty. My card was charged for 2 nights thru Expedia and I paid separately for Thursday night as our baseball tournament started earlier than anticipated and ended earlier than anticipated too. $250 for one night at this hotel is gauging. This is a $120 a night hotel maximum.»

«Lights over sink didn’t work. Toilet very hard to flush. Corners were filthy. Electrical outlet pulled out of socket with power strip plugged in with TV, microwave and refrigerator plugged into it. Entering the room light switch didn’t work so had to plug the light into the fixture. Dirty towels were left on floor two days in a row. Had to go ask for clean ones. Advertising free breakfast but none was ever served. Faucet was dirty over the sink. A table lamp was provided for the sink area. We ...

«This was very easy to get to right off the exit. The room was a nice size for all we needed. Everything was clean and appropriately stocked with enough towels. The breakfast was plenty with several options. Nothing was out of stock and the staff even came around offering food in case anyone wanted anything. The staff was friendly to work with. A very nice place to stay and sleep and re energized.»

«Front desk staff was amazing. Hotel was clean besides outside trashes were overflowing all weekend. Do not care for the etiquette of the cleaning staff. I have stayed at this hotel twice in 4 weeks and both times the cleaning staff has not only knocked on our door 2 hours before check-out time but tried to come into our room both times. I understand the want to jump on rooms as soon as possible, but when a guest hasn't checked out, it's absolutely unacceptable. To not only be knocking on a ...

«Property needs repairs and replacement of room furniture!»

«Hotel was clean enough. But not CLEAN. The dust was noticeable on fixtures in the hallway, elevator was dirty. Pool tiles were missing and had a film on them. Bathroom sink was clean but shower had mold. Bed was super comfy. Pillows were great. Breakfast was good. I would stay again if passing through, but wouldn't go out of my way to stay there.»

«Staff very helpful. Room nice and clean. Tim was really helpful at the desk.»

«Staff were super friendly and efficient. The room and whole hotel were very clean, even freshly mopped this morning before checkout! We requested a late checkout and they quickly responded to let us know it was possible. Very happy with our stay here and highly recommend if you’re ever in the area!»