Hoteller i Marcellus

«The staff forgot to put a blanket or comforter on our bed. Went to the front desk and they had a sign on the counter to call this number if no one was there. I wanted to talk to someone from the staff to make sure that they knew what was missing. In retrospect I wanted to make sure that I wouldn’t be charged for the missing cover. I called the phone number to the hotel and briefly talked to a worker. I told her of the mishap and that she would speak to the manager. She took my phone number and ...

«Dirty, disgusting, unsafe. DO NOT BOOK!!! The description on the site is horribly inaccurate. The eating establishments in “walking distance” have been closed and boarded up for years. This option should not even be offered on Expedia or any other site as it is worse than you can possibly imagine. »

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«Better continental breakfast. Add hot food»

«They robbed me threatened me and had hidden fees the woman made me and my baby sleep in a car after paying for the night she was not helpful or kind asked why my husband couldn’t afford the extra fees said she was from the south side and could have me and my family hurt »

«The pool was not working !!! And that was the one thing my kids was looking forward too!!»

«Very nice lobby, staff, and room!»

«The pool was not functional, a large part of choosing this facility was for the pool. Staff reported it just went down the day we arrived and would be functioning the next day. The green cloudy water in the pool would signify that was not the full truth. And was not functioning even on the third day and looked worse. No shampoo or soap in the shower, eventually was supplied after asking on 2nd day. No maid service supplied during stay. Breakfaststaff, one person, was was overwhelmed by the ...

«Clean room. Lots of space. Nicely decorated. Friendly staff at check-in and checkout. »

«Nice»

«The room smelled really bad. There were two boxes of baking soda hidden on the floor behind the curtains to try to help with the smell I’m sure. The pool was disgusting which was very disappointing. The wifi was not working I ended up having to call the help number listed online to get IT to manually connect all of our devices after trying for hours. Mattresses felt like cardboard. Linens were clean. Not worth the price at all!»

«Probably the best hotel in the area. Room was acceptable but could have been cleaner. Shower seemed like it had soap residue which was not ideal. A few hairs in the bathroom. I booked an accessible room and did not get one but it wasn't the end of the world. »

«The room was clean and the pool was warm on a wintery day. They were painting the dining area so there was no hot food. It was a good stay. »

«I'll admit my expectations were not very high considering the cost of my room compared to surrounding properties but I was very happy with everything regarding my stay! The staff was friendly and attentive, my room was clean and comfortable, and I can think of nothing I was missing. The fitness room was small but functional and suited my needs, and breakfast was fresh with plenty of options. I will definitely stay here again when I'm in the area »

«Could not see the bottom of the pool it was so dirty »

«I was very pleased somewhat with the cleanness of the room. However, only place that annoyed me I noticed the television screen needed to be clean and the pictures on the wall. I also had an issue in the shower where the water actually floated from the floor of the shower underneath of the block scrip on the floor into the middle of the floor in the bathroom but a pipe was there in case of flooding. We had to put down towels to absorbed it.»

«Good breakfast »