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Anmeldelser av Coconut Cay Resort & Marina

2 out of 5
Coconut Cay Resort & Marina
7196 Overseas Highway, Marathon, FL

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 520 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 279 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 106 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 62 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 1007 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Celia

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the photos are misleading, For 300 USD a night you expect a nice place, that your bed will be made or that breakfast will be available even if you have to pay separately. The hotel has no charm.
Bodde her 2 netter i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. mai 2024
Thank you for the feedback Celia. We are so sorry to hear that your recent visit wasn't up to your expectations. We take all feedback and comment seriously and we appreciate your honesty. Please feel free to contact me directly so we can discuss your experience further. We hope to have opportunity to serve better in the future.

8/10 – Bra

Cassandra

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room 501 - Canal side. Clean and comfortable property. While the building I was in is dated, the room was very clean, good size and the bed was comfortable. A rarity in US hotels, the air conditioner was actually quiet and worked perfectly. The only not great thing was the door to the outside - did not fit the frame well resulting in the deadbolt not working and the main door lock is a simple door knob with a push in lock. I never felt unsafe though. The property has a nice pool area and BBQ facilities next to it but it was so hot and no wind during my visit I did not use the amenities. The property is next to the airport but I only heard planes a few times and briefly. The noise from the boat dock area, next to my room, was worse as it was very early 0630-0700 but only a couple of times, not a big deal. I will definitely considering staying here again.
Bodde her 7 netter i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. mai 2024
Your feedback Cassandra made our day! We are ecstatic to hear that you had a great time with us here at the Coconut Cay Resort & Marina. We can’t wait to welcome you back for another fantastic experience and to add more pictures as you build more memories. So happy we are part of it!

2/10 – Forferdelig

Yadira

Reiste med en gruppe
Really upsetting that I upgraded my reservations to a room with two beds and Expedia, fail to communicate with the hotel when we. Arrived we got a one bed for four adults. I call to complain and the customer service stated I will be receiving $ 100 key cash for the inconvenience right away and we have not received it. To add to our frustration lack of communication of the hotel they gave us a key for a room with two beds and when we open the room it was already in use. I always use Expedia but right now they are not keeping up to what they said they will do. Very disappointed
Bodde her 1 natt i mai 2024

6/10 – Grei

Tatiana og Trois Rivières

Likte: Renhold og personale og service
Je ne m’attendais pas avoir une chambre au bord de la route par rapport les photos du site.
Bodde her 1 natt i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. mai 2024
Thank you for your review and Feedback Tatiana. WE are happy to have you as our guest. We apologize for any inconvenience in location of your room. Rest assured that we will make note, for next time you are town. Hope to see you soon

10/10 – Utmerket

Austin

Likte: Renhold
Bodde her 2 netter i mai 2024
Svar fra Coconut Cay Staff den 22. mai 2024
Hi Austin,Wow 5/5 rating. Thank you for taking the time out and leaving us a great review! We are so happy to hear that you enjoyed your stay with us!

8/10 – Bra

Patricia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room we stayed in is in a new building. Everything was beautiful and comfortable. The only issue was with the hot water in the shower. We were lucky to get 5 minutes at a time, and we had to wait 20-30 minutes for more.
Bodde her 2 netter i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. mai 2024
Hello Patricia,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. We are all looking forward to seeing you again soonest!

8/10 – Bra

Michael og naples

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean room
Bodde her 2 netter i mai 2024
Svar fra Coconut Cay Staff den 22. mai 2024
Hi Michael, We're thrilled to hear that you enjoyed your stay with us and that we met your expectations! Hope to see you again soon.

8/10 – Bra

Mary

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our stay was comfortable and uneventful.
Bodde her 2 netter i mai 2024
Svar fra Coconut Cay Staff den 22. mai 2024
Thank you, Mary, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations

10/10 – Utmerket

Ramon og Fort Lauderdale

Likte: Renhold
Rooms were nice but it was ok overall
Bodde her 2 netter i mai 2024
Svar fra Staff den 19. mai 2024
Hi Ramon,Thank you for your honest feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 – Utmerket

Bernin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Coconut Cay Staff den 19. mai 2024
Hello Bernin,We appreciate your feedback! Through you ratings, we are so happy to see that you enjoyed your stay with us. If your in the area, don't hesitate to contact us!

6/10 – Grei

Kelly

Bodde her 3 netter i mai 2024
Svar fra Coconut Cay Staff den 19. mai 2024
Hi Kelly,Thank you for choosing to stay with us! We hope you had a memorable experience.

10/10 – Utmerket

Ilan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean renovated rooms. Great economy option if wanting to visit Key West
Bodde her 2 netter i mai 2024
Svar fra Staff den 14. mai 2024
Hello IIan, Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with us and look forward to serving you again soon.Best regards,Coconut Cay Staff

8/10 – Bra

DONNA-MARIE

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Hello Donna-Marie,Thank you for sharing your positive feedback. We look forward to your next visit!

8/10 – Bra

Adria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Adria,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 – Utmerket

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Hello George,We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 – Bra

Raul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Hi Raul,We’re grateful that you took the time to leave us a review. Thanks a lot! Hope to see you again!

10/10 – Utmerket

Jeremy Samuel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property for price. Awsome tonl have access to bikes,paddle boards,kayacks, fishing equipment.
Bodde her 3 netter i mai 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Thank you, Jeremy for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!"

8/10 – Bra

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would definitely recommend
Bodde her 3 netter i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 7. mai 2024
Hello Sandra,Thank you for your kind words and for the assurance of recommendation. Makes us prouder because we meet your expectations. We can't wait to welcome you again!

10/10 – Utmerket

Patrick og Michigan City

Bodde her 1 natt i mai 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. mai 2024
Hello Patrick,We’re humbled by your review and look forward to being your preferred choice for accommodation in the future. If there’s anything specific you'd like to highlight about your experience, please feel free to share! We look forward to welcoming you again soon!

10/10 – Utmerket

Kathy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is a beautiful place. Nice area and fantastic scenery
Bodde her 1 natt i april 2024
Svar fra Coconut Cay Resort Staff den 4. mai 2024
Hello Kathy,Thank you for choosing to stay with us! Your feedback means alot to us! We are so happy to hear that you enjoyed your stay. We hope to welcome you back in the future. Take care!

8/10 – Bra

susan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spontaneous booking- nice on the canal with kayak and SUP’s to use included
Bodde her 1 natt i april 2024
Svar fra Coconut Cay Staff den 14. mai 2024
Hi Susan,Thank you for taking the time to rate our hotel with 4 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations.

6/10 – Grei

MICHELLE

Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 7. mai 2024
Thank you for your review Michelle! We are sorry if we failed your expectation during your stay with us. IF there is anything in particular that we need to pay attention to, please let us know by sharing it with us. We hope to hear from.

6/10 – Grei

Debra

Reiste med partner
Check in wasn’t until 4:00. We arrived early and were told they would call when our room was ready. They never called but when we went back at 3:30 the room was ready and all our paperwork was printed and ready. We also noticed bugs in the bathroom and cigarette butts all around our outside patio. On the good side the bed was comfortable, the a/c, refrig and microwave worked. The room was overall clean.
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 29. apr. 2024
Thank you for sharing your feedback with us Debra. We appreciate your honest opinion and we will do our best to improve more in cleanliness and customer service communication. We hope to see you again soon and we promise to meet your expectations.

6/10 – Grei

Aaron

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed here for a few nights during my florida keys trip. The room was nice and clean and air conditioning worked well however the room was very damp and everything felt wet. Not sure if they have dehumidifier that you can borrow (i never asked) but the room definitely needed it.
Bodde her 3 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. apr. 2024
Thank you for sharing your review and feedback with us Aaron. We appreciate your suggestions, and we will look into this. For when you come back, do let us know and we will make sure to meet your expectations.

10/10 – Utmerket

joseph

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Coconut Cay Resort Staff den 25. apr. 2024
Joseph,Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 – Utmerket

Eduani

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Coconut Cay Resort Staff den 25. apr. 2024
Hi Eduani,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon.

10/10 – Utmerket

Anaraika

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Coconut Cay Resort Staff den 25. apr. 2024
Hello Anaraika, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We hope to see you soon

6/10 – Grei

Karl og Seguin

Reiste med partner
It was more like a Motel than a Resort with the room too close to the road so it was loud with traffic noise all night. The office was only open for limited times and the ice machine was in the back so you couldn't help yourself. They were doing remodeling/repairs in the room next to ours and still working after 9pm when we went to bed.
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 28. apr. 2024
Hello Karl,Thank you for taking time to review our hotel and for sharing your experience with us. We apologize for the inconvenience of the repair we have done, and we will make sure that it won't happen again. We hope to see you again and this time we will do our best to meet your expectations!

10/10 – Utmerket

Brandi

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was beautiful, super friendly and clean.
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Thank you for the 5-star review Brandi and for including us in your trip this time. We can't wait to welcome you back.

10/10 – Utmerket

Jeff

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Son and I enjoyed our 1-night stay for a local event. Would stay again. They offer the bicycles and paddle boards. I would stay again. Pool was clean and well taken care of.
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Thank you for taking time to review our hotel. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 – Utmerket

Tiffany

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, clean and safe.
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Thank you for taking time to review our hotel Tiffany. Your feedback always motivates us to continue to provide an excellent service. Again, we thank you for your time and hope to see you again soon!

10/10 – Utmerket

Rosendo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything there was GREAT !!! The landscape needs some help.
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Thank you for taking time to review our hotel Rosendo. Thank you for that you brighten our day! Your continuous support remain a constant remind why we love what we do. Come see us again.

10/10 – Utmerket

Jeosmar

Reiste med familie, Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice and clean place to enjoy with family!!
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
We thank you for your continued support with us and for taking the time to review our hotel. Your 5-star review is much appreciated. See you soonest!

10/10 – Utmerket

Patricia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Thank you for the great review Patricia! We appreciate it so much. Come see us soon!

10/10 – Utmerket

Aliagny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 24. apr. 2024
Hello Aliagny! We want to thank you for your time in reviewing our hotel. Come see us soon!

6/10 – Grei

Garry og CORNWALL

Reiste med partner
Likte: Renhold og personale og service
Deadbolt did not work and no security chain on front door. Quite noisy due to facing onto the main highway Room however was spacious and clean
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 7. mai 2024
Hello Gary, thank you for your review and taking time give us your feedback. We apologized that we didn't meet your expectations 100%, but rest assured we will take extra step to double check everything. When you plan to come back, please let us know so we can give you a room away from the road. Looking forward to welcome you again!

8/10 – Bra

Lise

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
très propre, chaises extérieures dans un environnement agréable. Sur le site expédia, il est écrit que le déjeuner est inclus alors que ce n'est plus vrai depuis 1 an.
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Thank you for your recent stay with us Lise. We greatly appreciate your time you spent with us and for sharing your experience. Come see us again soon!

4/10 – Dårlig

Manon

Likte: Renhold
Likte ikke: Personale og service
Location, too much traffic , located on the main road.
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Hello Manon,We are sorry for not able meet your expectations. We are committed to provide you an excellent customer experience however we failed this time. Should you be planning any future travel towards Marathon again, please do let us know, we will be more than happy to provide you better suggestions in room types away from the main road. 'til then, have a wonderful day!

8/10 – Bra

Alexandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Thank you for your good feedback Alexandra. Sharing this with keeps us inspired to improve more to provide above and beyond customer service. Come see us soon again!

6/10 – Grei

Yaniris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The tv in the rooms has d only one Chanel it doesn’t change Chanel’s and do no not connect to any app if you want to see something else you can’t 😣
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Hello Yaniris,We apologized for the inconvenience caused to you. Rest assured we will work hard to provide you with better service your in town next time.

10/10 – Utmerket

YESLIN

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Thank you for the 5-star rating Yeslin. We appreciate you so much. 'til we see you again!

8/10 – Bra

Alessandro

Likte ikke: Fasiliteter
It’s a place to rest your head, other than that nothing much to talk about
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Hello Alessandro,Thank you for taking time to share your review and feedback. We looking forward to seeing you again and win the 5-star rating.

10/10 – Utmerket

Renee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
We appreciate your 5-star rating Renee. Thank you the inspiration. Come see us soon again!

10/10 – Utmerket

Jacquelyn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay with a marina view to see the manatees!
Bodde her 3 netter i mars 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 11. apr. 2024
Hello Jacquelyn, we so delighted to received your 5-star rating and feedback. Thank you for the inspiration. See you soonest!

10/10 – Utmerket

Walter

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It had a nice view and was in a good location. The room was spacious and had everything I needed.
Bodde her 1 natt i april 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 10. apr. 2024
Hello Walter, we thank you for sharing your feedback with us. We greatly appreciate the continuous support and inspiration. We are looking forward to seeing you again!

8/10 – Bra

richard og Leeds

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay for 1 night at a modernised motel. Huge comfy bed ok shower. Street facing room on the main US 1 so a little noisy
Bodde her 1 natt i mars 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 9. apr. 2024
We sincerely appreciate your feedback with us and look forward to welcoming you back for another outstanding stay!

8/10 – Bra

Kristina

Likte: Renhold
We only booked due to an emergency situation after our car broke down. We could only get the higher end room along the canal and due to the time of year, it was very expensive. We did like the enjoyment of the canal, the outside seating, and picnic table. The outdoor space in these suites really pluses the room. The beds were comfortable. Available full kitchen is very nice. However the shower had zero hot water, no updates allowing for USB ports, needs many touching up on areas and appliances, has odd tv offerings, no breakfast offering, and check out is too early at 10 AM. I can see that this can be a hit or miss for some people. We would book again, if the price was right, such as in off season.
Bodde her 1 natt i mars 2024
Svar fra Aline den 2. apr. 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

10/10 – Utmerket

Warren

Bodde her 2 netter i mars 2024
Svar fra Coconut Cay Resort Staff den 25. apr. 2024
Hi Warren,Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 – Forferdelig

Brian

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property on edge of main road and very noisy. Air conditioner very noisy. Shower pressure very weak. Staff not friendly. Do not recommend this establishment.
Bodde her 1 natt i mars 2024
Svar fra Aline den 1. apr. 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We hope to have a chance to earn your confidence in the future. Sincerely,

2/10 – Forferdelig

richard

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Will not return. Dogs barking non stop, roaches in room, other people have the same exact posts. Airport right next door.
Bodde her 3 netter i mars 2024
Svar fra Jocelyn - Coconut Cay Resort Mgt & Staff den 31. mars 2024
Hello Richard,We are so sorry to hear about your experience with us. We are working hard to provide our guest an enjoyable stay and this is not how we want you to end. We checked any record if you came at the front desk to let us know, but we did not see anything. We aim to correct any issue that there is in timely manner and your feedback while inhouse will be a great help to us. Should you wish to discuss this matter furtherly, please feel free to give me a call or email.