Hoteller nær Magician Lake

«The staff forgot to put a blanket or comforter on our bed. Went to the front desk and they had a sign on the counter to call this number if no one was there. I wanted to talk to someone from the staff to make sure that they knew what was missing. In retrospect I wanted to make sure that I wouldn’t be charged for the missing cover. I called the phone number to the hotel and briefly talked to a worker. I told her of the mishap and that she would speak to the manager. She took my phone number and ...

«Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now ...

«Clean, modern, great breakfast, gym and indoor pool»

«I had 3 bags and he said I had to match stuff with me he told me to leave me alone me her to go i will Never come back again i willt not ever go back to there again »

«Good, quiet stay»

«Positive: Breakfast was very good and bed was comfortable. Negative: Pool was closed and I did see a cockroach in the room. »

«Staff were very kind, and accommodating »

«Room was clean the pool wasn't open»