Hoteller i Madeira

«Hello, I paid on Expedia with a different form of payment and then was charged also at your desk. This was not just a hold it was a charge for the room. I was double charged.»

«I called and was told there was an airport shuttle but once there that was not true. I had not checked the website which stated such. The hotel refunded money the money even with non cancel but Expedia does not refund money. Very disappointed as I use Expedia for my travel. We canceled and stayed elsewhere. Tge area and property were not great. Smoking of weed in parking lot when we arrived.»

«This place was a joke my air-conditioned was leaking anti freeze called told them the guy at front desk was rude I asked for a different room he said they was booked up the next day we paid for 2 he lied my daughter and them went to office to get plastic wear and cups and the guy was on phone said they had 8 rooms available then housekeeping was very persistent she called asked if I needed housekeeping I said no I have kids sleeping 20 minutes later she came beating on the door I opened it she ...

«Staff was polite, checked in with no issues. Room was clean. I would stay here again if in the area.»

«Staff was curtious and attentive and made sure our of needs were met. Room was spacious and clean. Hotel location was very convenient, pently of shopping and dinning options near by and a short drive to downtown area.»

«The property was clean and well maintained! Friendly staff. Nice and clean pool! Amazing breakfast!»

«Two stars is being generous. The outside doors didn't open. The room felt small with the placement of the fridge against the bed. Deadbolt didn't work. Toilet paper holder was ripped out of the wall. The outlet by the sink did not work. Some lights wouldn't turn on.»

«Our room was very clean. Bedding smelled fresh and clean. The towel rack came off the wall on one end but was not a major issue. I let the staff know and we're going to fix it the next day as it was later in the evening. Shower had great water pressure. The room stayed a little warm even with AC on. The pool was NOT heated but again not the end of the world. Breakfast had a great variety of choices, from cold cereal to hot waffles, eggs and sausage. Coffee was hot, fresh and delicious. The staff ...

«Beautiful hotel! It was very busy so the pool was a no go for us. Loved the set up of the bedrooms. Popcorn wasn’t good-no salt or butter but breakfast was great! Wish staff told us light dinner was free. Definitely would stay there again regardless now that we know :)»

«Great stay!»

«Our room was so close to the breakfast area so it made it so easy to plan our morning! Our biggest complaints would be the consistent smell of weed whenever we entered our room. We didn’t smell it in the lobby or any other areas except for around our room and in our room. We told the front desk and they said they’d investigate but we never got a follow up. Also, the pool wasn’t the cleanest…murky and had leaves in it which was interesting for an indoor pool. There were two outdoor fireplaces ...

«Everything was great»

«We were very impressed with this particular location. Very clean & we appreciated the extra security measures even though this area certainly didn’t warrant it. »

«Cool vibes, but added costs for mostly everything»

«Loved the entryway with the water fountain. It was a long walk to the elevator for guests, however, everything was very clean. Our room was great. We arrived late and were quite weary from travel. A welcoming smile from the person working the desk would have been helpful or even some direction about parking or how to find elevators. Parking was limited as it seemed to be a busy evening. Maybe the worker, who was alone, was tired and overwhelmed from the many people coming in that night. She ...

«Friendly staff and clean room»

«Quick overnight with hubby. Great area and clean property.»

«Outside looks newly painted. Rooms were nice and updated. Breakfast was lowest detail of the stay. Quality of food was okay but not great. Waffle batter was too water ed down and was not cooked after one cooking time. Even running through the 2nd cooking time still not really cooked. »

«I will give a thorough review. Front desk - super kind. Unfortunately, part of the reason we chose that property is the pool. It was closed all day. Next - Parking would have been plentiful if several worker trucks didn’t park laterally and take them all. Room quality was average. Note to those with feather allergies - they have feather pillows. We were able to ask the front desk for regular pillows since one of us does have that allergy. Super thankful for her! Bathroom cleanliness was 99% ...