Estimada Catalina Araya,Es un placer saludarla. Hemos estado intentando comunicarnos con usted para abordar esta situación, pero lamentablemente no hemos recibido respuesta. Nuestro objetivo siempre es mejorar la perspectiva y la experiencia de nuestros huéspedes, incluso en situaciones que parecen desfavorables.Permítanos aclarar sus observaciones: En relación al check-in, la demora en la entrega de la habitación fue de 10 minutos, no de 30, debido a una situación fortuita que resolvimos internamente.Respecto al uso del jacuzzi, es necesario reservarlo en el check-in y con anticipación, ya que todos los huéspedes tienen derecho a su uso. Lamentablemente, hubo un inconveniente con una pieza del jacuzzi que requirió reparación, y nuestro Gerente Residente se acercó a usted para explicar la situación y disculparse, ofreciendo un 50% de descuento en los masajes que fueron tomados y recibidos, esto en compensación por las molestias.Además, mientras esperaban su turno para los masajes por la tarde, se les ofrecieron aperitivos, limonadas y Pisco sour para hacer más llevadera la espera. Estas son acciones que tomamos siempre que surge algo imprevisto en el hotel, con el fin de solucionar cualquier inconveniente presentado. En todo momento nuestro Gerente Residente se mantuvo al tanto de sus impresiones y no recibimos ningún comentario de insatisfacción, de haberlo hecho hubiéramos tenido a la mano las herramientas para cambiar su experiencia a positiva.Queremos que sepa que valoramos enormemente sus comentarios y nos preocupa la percepción que pueda tener del hotel. Por eso, queríamos contactarla para hacer todo lo posible por mejorar su impresión, incluso después de haber dejado el hotel.Esperamos sinceramente que nos brinde una nueva oportunidad para demostrarle lo mejor de Casa del Sol. Siempre estamos dispuestos a dar nuestro mayor esfuerzo y dedicación.Atentamente,

Dear Paul,We sincerely appreciate you taking the time to share your experience at Casa del Sol. We are delighted to hear that you thoroughly enjoyed your stay with us.

Dear Ryan, Thank you very much for taking the time to share your experience.Warm regards,

Good morning, thank you for taking the time to share your experience at Casa del Sol.

Dear Altagracia,Thank you for your review. We are delighted to hear that you enjoyed your stay at Casa del Sol. We would be honored to welcome you back again in the future.

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at our property, especially the mesmerizing riverview room. It's fantastic to know that our convenient location near the train station added to your overall experience. We truly appreciate your kind words and 5-star rating. We would love to welcome you back for a longer stay next time. Until then, safe travels!

Dear Mehdi,Thank you for sharing your feedback with us. We're pleased to hear that you found our staff friendly and enjoyed the quality of our restaurant's food.However, we're deeply sorry to learn about your disappointing experience at our spa. Your concerns regarding the quality of the massage and the presence of mold in the shower are taken very seriously. Please rest assured that we will address these issues promptly to ensure that such incidents do not recur in the future.We genuinely apologize for any inconvenience caused and appreciate your honesty in bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Warm regards,

Dear Bryan,Thank you for taking the time to share your experience. We're thrilled to hear that you had a wonderful experience at Casa del Sol. Our team works hard to ensure that every guest feels welcomed and has a memorable stay.We hope to have the pleasure of welcoming you back in the future!Warm regards,

Dear Annette,Thank you for sharing your feedback! We're thrilled to hear that you had an amazing experience at Casa del Sol MachuPicchu. Our staff takes great pride in providing exceptional service, and we're delighted that you found them incredible. We're also glad to hear that you enjoyed your beautiful room and that the soundproofing helped create a peaceful environment despite the construction outside and the proximity of the train. We strive to ensure our guests have a comfortable and enjoyable stay, and we're glad we could meet your expectations. We hope to welcome you back again soon for another memorable experience by the river!

Estimada Raquel,Un gusto saludarla, estamos muy preocupados por su experiencia negativa en la propiedad, estamos seguros que se trata de un hecho aislado y de haberlo reportado en el Hotel lo hubiéramos solucionado inmediatamente, nuestra misión es solucionar cualquier disconformidad en el momento, siempre y cuando esto haya sido reportado oportunamente. Estoy seguro que se trata de un hecho aislado ya que el comfort de las habitaciones está garantizado y probado por todos los huespedes. Y con respecto al frigobar, es probable que se haya desconectado solamente. Le reitero mi preocupación por su mala experiencia y deseo que puedan volver para tomarse una segunda oportunidad, no dude en escribirnos directamente. Atentamene,

Dear Yihai,Thank you for taking the time to share your experience. I'm thrilled to hear that you enjoyed your stay with us.Warm regards,

Dear Dean,Thank you for sharing your experience with us. We truly appreciate your feedback. We are thrilled to have you as our guest and we look forward to welcoming you. We hope you can visit us again in the near future.Warm regards,

Dear Katie and Favio:We extend our deepest gratitude to you for graciously taking the time to share your experience with us. Your valuable feedback is truly appreciated, and we are sincerely thankful for your recommendations aimed at enhancing our service. It brings us immense joy to inform you that we have swiftly implemented the suggested changes, including the introduction of self-service coffee pots and the enhancement of our towel offerings, as per your insightful recommendation.Your presence as our esteemed guests during those days was a true pleasure for our team. We thoroughly enjoyed catering to your needs and ensuring your comfort throughout your stay. Your satisfaction is our utmost priority, and we are delighted to have contributed positively to your experience with us.Looking ahead, we eagerly anticipate the possibility of welcoming you back to our establishment in the near future. It would be an honor to host you once again and continue exceeding your expectations with our hospitality and service excellence. Until then, please accept our warmest regards and best wishes for your future endeavors.Sincerely,

¡Nos alegra mucho que haya disfrutado de su estancia en nuestro encantador hotel! Nos enorgullece saber que encontró a nuestro personal amable y acogedor. Nuestro restaurante con vistas y sonidos únicos está diseñado para brindar una experiencia verdaderamente especial. Estamos encantados de que haya disfrutado de nuestra deliciosa comida y le agradecemos mucho su recomendación. Esperamos darle la bienvenida nuevamente en el futuro. ¡Gracias por elegirnos!

Dear Heather,Thank you for taking the time to share your experience. We are delighted to learn that you had a positive stay with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future.Best regards,

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us at our hotel. It's fantastic to know that you found our staff friendly and helpful, and that our convenient location near the train station made your visit even more enjoyable. We're delighted that you appreciated the beautiful views of the river and the bustling town from our hotel, as well as our luxurious amenities such as the massages and jacuzzi tubs. It's great to hear that you enjoyed our delicious breakfast buffet with its wide variety of options, and that you found our beds comfy and our towels top-notch. We're pleased that you appreciated the ambiance created by our lighting and music selections. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful stay!

Dear John: Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our hotel. Our team strives to provide exceptional service, and we're glad to hear that you found them friendly and helpful. We're also pleased that you appreciated our convenient location near the train station and city center. The riverfront view is indeed one of the highlights of our property. We hope to welcome you back again soon!

Dear Veronica,Thank you for sharing your experience with us. Your opinion is highly valued and appreciated.Best regards

Dear Rocio,We sincerely appreciate the time you took to share your valuable experience with us. Your insights and comments hold great significance for our team.

Estimado David, Ha sido un placer recibirlos en el Hotel, estaremos gustosos de recibirlos en otra oportunidad, estamos trabajando constantemente en mejoras en cuanto a servicio e infraestructura.Cordialmente,

Dear Wanda,Thank you for sharing your experience with us. Our dedicated staff is committed to ensuring you have an exceptional stay, providing prompt assistance whenever needed. Your feedback is invaluable as we strive to continuously enhance your overall experience with us.Best regards,

Dear Marwan,It was truly a pleasure hosting you as our guest. We are delighted to hear that you enjoyed your stay, including the views and our services. We look forward to welcoming you back in the near future.Best regards,

Estimado Oswaldo,Muchas gracias por compartir tu experiencia, estamos muy contentos de haber cubierto tus expectativas. Encantados de recibirte siempre en Casa del Sol Machu Picchu.Afectuosamente,

Dear Cesar Alberto,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed both our location and services.Best regards,

Good morning,We appreciate you taking the time to share your thoughts on your experience. Guest impressions hold significant importance for us, and your feedback plays a vital role in enhancing our services.

Dear Sandy,We are genuinely pleased to have had you as our guest. Your satisfaction with your stay, from the breathtaking views to our services, brings us great joy. We eagerly anticipate the opportunity to welcome you back in the near future.Best regards,

Dear Suela,Thank you for taking the time to share your experience in Casa del Sol MachuPicchu.

Dear Anand, thank you for taking the time to share your experience!We are so glad you enjoyued your stay.Sincerely,

Dear Michelle:We sincerely appreciate your kind words and are delighted to hear about your positive experience during your stay. Our team works tirelessly to ensure our guests feel welcomed and cared for, and we are thrilled to know we made a positive impact on your visit.Your feedback serves as a motivation for us to continue providing exceptional service. If there's anything more you'd like to share or if you plan to visit us again, please don't hesitate to reach out. We look forward to welcoming you back in the future.Thank you once again for choosing CASA DEL SOL MACHUPICCHU.Best regards,

Dear Ernie,We hope this message finds you well. We have tried reaching out to you without success. There seems to be a message on your number, and we kindly request you to check it at your earliest convenience.We also want to express our sincere apologies for any inconvenience regarding your recent review. We noted there were no comments provided, and we would greatly appreciate it if you could clarify any concerns or issues you may have had with our services or staff members.Your feedback is invaluable to us, and we want to ensure your experience is addressed appropriately. Please feel free to respond at your earliest convenience, or let us know a preferred time for us to contact you.Thank you for your understanding.Best regards,

Dear Olga, that is a pleasure to see your nice review. Thank you for taking the time to share it.

Dear Pedro, Thank you for taking the time to share your experience at Casa del Sol MachuPicchu, that is so unusual, we didnt have any reviews regarding that terrible smell. Probably some external situation.We are sorry you had that terrible experience.Sincerely

Dear Paul, thank you very much for sharing your experience, we hope you can visit us in a near future.

Dear Nancy, thank you for sharing your experience at Casa del Sol. We are improving our bathrooms as you recommended.

Dear Lourdes,Thank you very much for your comments. We hope you can visit us again and take our relaxing massages in our SPA..

Dear Orlando, Thank you very much for taking the time to comment on your experience, your observations help us improve. All the Suite rooms have an Special Wine, for this month we chosed "Alma Negra" from the Catena winery that has won world awards, that is an option for our guest who can enjoy a good wine, all our guests can see the price in a tag that is in on the top of the botle for USD 68 dollars you paid in your bill room.We are glad you enjoyed the location and staff and breakfast. We hope you can visit us again in a near future.Sincerely,

Dear Guest. Thank you for taking the time to share your experience. We would like to share that Golden Program is subject to availabillity. We are full house this weeks and we could not provided the Up Grade. We hope you can have another posibillity to visit us again and get the Golden Benefits.Sincerely

Dear Lisa,Thank you for taking the time to share a this great review. We will like to thank you for your stay and hope you can visit us in the near future.

Dear Gary,Thank you very much for sharing your experience. We hope you can visit us again in a near future.Sincerely.

Estimada Ingrid,Gracias por compartir su experiencia. Lamentamos mucho la incomodidad a su llegada, ciertamente estamos en días de alta ocupación, por lo cual nos ha tomado tiempo ofrecerle un cambio de habitación, sin embargo lo hemos podido solucionar. Adicionalmente, le comentamos que esta semana hemos tenido una inusual presencia de mosquitos, pero esto ya se ha superado naturalmente.Gracias nuevamente por sus comentarios y por alojarse con nosotros, esperamos una próxima visita suya.

Dear Shiau Ling, Thank you for your comments, we are realy glad you enjoyed your stay.

Estimada Graciela, Muchas gracias por compartir sus impresiones durante su estadía, estamos felices de haber logrado su satisfacción.

Dear Yuto,Thank you for taking the time to share your experience at Casa del Sol MachuPicchu.

Estimada Maria,Agradecemos que se haya tomado el tiempo de compartir su experiencia, quedamos siempre a su servicio.

Estimado Juan Manuel,Gracias por compartir su experiencia, realmente valoramos sus impresiones y estamos gustosos de recibirlo en una nueva oportunidad.

Thank you very much for sharing your experience, we areally apreciated it

Dear Paola,Thank you for that nice post of your experience in Casa del Sol MachuPicchu.Sincerely,