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Anmeldelser av Pyramisa Hotel Luxor

4 out of 5
Pyramisa Hotel Luxor
Khaled Ibn El Waild Street, Luxor

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 63 av totalt 196 anmeldelser." "
Rangering på 8 − Bra. 64 av totalt 196 anmeldelser." "
Rangering på 6 − Grei. 31 av totalt 196 anmeldelser." "
Rangering på 4 − Dårlig. 14 av totalt 196 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 196 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

7,6/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Kopinath

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2021
Svar fra Hotel Management den 14. jan. 2022
Dear our valued Guest, Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

2/10 – Forferdelig

Gophy

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not same standard as the photos
At first we didn't get a room we booked. We booked a room with nile view and with better standards. They told us that they upgraded our room and gave us a room with lower standard. When we reached out they told us to adjust for one night and that they will change our room in the morning. When we changed our room we didn't receive a room with double bed. We got twin bed instead and both rooms, the first and last was very cold. Had to sleep with our jackets on. The hotel was not clean either. The lobby area looks good but the rooms are in bad condition. I will not stay at this hotel for a second time. Money well spent at other places. Due to all the above mentioned issues, we left luxor a day earlier.
Bodde her 2 netter i desember 2021
Svar fra Hotel Management den 14. jan. 2022
Dear our valued Guest, Thank you for taking the time to tell us about your Experience at Pyramisa Hotel Luxor. We are so sorry that your Experience did not meet your Expectations. At Pyramisa Hotels & Resorts, we strive to provide a superior Service-Experience for every Customer; therefore your Feedback is very important to us. Please rest assured that we are taking the appropriate Measures to address the Problem and prevent future Occurrence. We appreciate your sharing your Concerns and it is our Hope that you will give us the Opportunity to better serve you in the near Future. Best Regards!

8/10 – Bra

Christopher og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales, kanskje Luxors beste beliggenhet.
Hotellet har ca. 30 år på nakken, og bærer preg av det. Men beliggenheten er veldig bra. De fleste rom vender ut mot Nilen, og hotellområdet går helt ned til elvebredden. Ikke bo ut mot gaten. Det er mye støy i egyptiske gater. Sammenlignet med perlen i Luxor, The Winter Palace, kan Pyramisa ikke hevde seg, utenom på et viktig punkt: Winter Palace har all biltrafikk på Cornichen på sjøsiden. Men når Pyramisa koster en brøkdel av Winter Palace, er mitt råd: bo på Pyramisa, og spis lunsj etc i Winter Palace' hage. Den er virkelig vakker. Maten på Pyramisa er, som de fleste egyptiske hoteller ikke særlig interessant. Jeg vil påstå at den beste egyptiske maten får du på gatekjøkkener. Men du risikerer å få i deg litt andre ting også...

10/10 – Utmerket

Erick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy linda vista del Nilo
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Maculeuse

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og romkomfort
Terrible experience
I reserved a king size bed for my husband and I. They put us in two different bed. They said room with king size bed not available. There was no internet access in the room. It was very cold and the heater in the room was not working. We froze to death in the room. It was terrible.
Bodde her 2 netter i januar 2024

8/10 – Bra

Wahida

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not sure why others had issues with the hotel. Our staff was more than pleasant. Lovely hotel,staff are very welcoming and helpful with queries. Pool staff are very helpful too! Clean room, and hotel staff are able to make arrangements and help with any issues with our flights or trips. Thank you for a lovely staff, will defo be booking the hotel again if I return to Luxor.
Bodde her 2 netter i januar 2024

4/10 – Dårlig

Heiko og Bad Soden

Bodde her 3 netter i desember 2023

10/10 – Utmerket

SALVADOR

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Ronald

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Goed hotel nette kamers elke dag schoonmaak ik had nijl vieuw vanaf 14.00 heerlijk op balkon in de zon, ontbijt goed genoeg keuze, lunch en diner goed personeel erg vriendelijk en behulpzaam prijs technisch nette prijs t.o.v hotels in de buurt
Bodde her 17 netter i november 2023

4/10 – Dårlig

Susan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms were not updated, bathroom was old and not clean. Morning breakfast was not organized, no lineup control for omelet station. Coffee and tea station was a joke. Would not recommend this hotel
Bodde her 1 natt i november 2023

2/10 – Forferdelig

DARREN og Waterloo

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Where to start, property is not even worth giving 2 stars.we felt unsafe in the room because all doors are broken and anyone can fource to push it open. Bed sheets were given diry and we asked to change them at firstday. Generally rooms were pretty dirty and outdated . We are normally not complaining for small stuff but these are more visible. If you wanted do yourself a favor, please consider another property. Especially free brakefast was awful even 2 star property can provide you decent food choices. One time we were refused to allow into buffet because they given priority to a tour group to eat first. BIG THUMS DOWN. They need your money but not you
Bodde her 4 netter i november 2023

10/10 – Utmerket

Manuel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ali Moussa is a excelent host my stay in Pyramisa was great, good is really good!
Bodde her 1 natt i november 2023

6/10 – Grei

Istvan-Tibor

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
We stayed only one night after our Nile cruise and before heading out to the red sea. The staff is very friendly, the hotel has a nice feel to it. Our room was nice and spacious, with a big balcony. The problem was the bathroom. It was in bad condition and definitely needs renovation, tile gaps are black from age/ mold? Shower head is broken in a way where the water sprayed out on one side like a jet so couldn't shower properly. All we wanted is to shower, feel clean and sleep before going further which is why we are disappointed.
Bodde her 1 natt i oktober 2023

8/10 – Bra

Diana

Reiste med partner
Likte: Renhold og personale og service
Friendly and proactive staff, with safety and comfort top of mind. The hotel is one of the oldest in the area and is dated, but it is well maintained and kept clean. Daily breakfast was fantastic and the morning views of the hot air balloons and the Nile were soon mom it incredible.
Bodde her 2 netter i november 2023

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Incredibly poor service for a 4 star hotel
Rated 4 stars, but does not deserve that caliber. 4 stars for the pool and the breakfast but otherwise would say it is a 3 star hotel with 2 star service. We have received much better and more hospitable service in Egypt at hotels costing 30 euro per night. We asked them to bring us extra towels 4 times and they were never brought. Our fridge did not close and the phone in the room did not work. Told them about this twice and was not fixed. The third time, they changed us rooms to a smaller room. The hotel manager said he was going to send up a bellboy to bring our luggage to the new room, but no one ever arrived after 20 minutes so moved all our luggage myself. Very few plugs in the room. Wi-Fi is only in the lobby, NOT in the rooms, and barely works even in the lobby.
Bodde her 2 netter i november 2023

6/10 – Grei

Jerome

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og romkomfort
Hôtel vieillissant
En 2023, le wifi est un vrai problème dans cet hôtel. Il ne fonctionne pas dans les chambres et lorsque l’on bouge pour raison professionnel ceci est un vrai problème de devoir aller graver dans le lobby pour capter un faible wifi de mauvaise qualité. L’hôtel est vieux et le système électrique n’est plus aux normes. L’absence de prises électriques près du lit pour charger son téléphone est aussi un problème. Les mini frigo sont bruyants et si on l’éteint, le dégivrage entraine une inondation dans la chambre. Point positif de l’hôtel : le buffet petit déjeuner
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

NAOYUKI

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
3泊利用したが毎日夜中(3時ごろ)までプール近くのレストランの音楽が爆音でうるさかった。その他はとても快適でした。
Bodde her 3 netter i oktober 2023

6/10 – Grei

Nicolas

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Accueil catastrophique. Notre réservation n'a pas été trouvée tout de suite. Après nous avoir laissé patienter près d'une heure, la réservation n'est toujours pas trouvée. On nous a même affirmé que nous l'avions annulée! Après une nouvelle heure de négociation avec un soit-disant manager, une chambre est enfin trouvée. 3 lits pour 4 personnes... Un scandal. Seul avantage, une jolie piscine et un personnel très gentil.
Bodde her 3 netter i oktober 2023

2/10 – Forferdelig

Mohammad

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The worst experience is staying in this property… Uncomfortable bed… b
Bodde her 2 netter i oktober 2023

8/10 – Bra

Pamela

Reiste med en gruppe
Likte: Renhold og personale og service
Good but needs technology upgrade
Conveniently located for access to taxis, pick-ups, for tourist sites. Excellent breakfast buffet for vegans and evening buffet is reasonably priced. There's a very good Italian restaurant in hotel complex. I felt safe and welcomed. Staff was friendly. Rooms need some updating but big complaint is that there is no internet access in the rooms. A very slow free internet is available in the lobby and lobby can get crowded with guests using lobby for wifi access. Nice pool and reasonably priced drinks, Gardens are so pretty that couples come there for wedding photo shoots!
View of gardens. It is so pretty that couples come there for wedding photos.
View of Nile from balcony.
Balloons launching over the Valley of the Kings as seen from balcony at sunrise.
Bodde her 4 netter i oktober 2023

10/10 – Utmerket

Jeannette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

8/10 – Bra

Jens

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 8 netter i september 2023

8/10 – Bra

Manuel

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel is a very good installation but the maintenance is very poor. making things look very old and in bad shape, the personnel is very frinedly and the breakfast was very good
Bodde her 3 netter i oktober 2023

8/10 – Bra

Ferough

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay, helpful staff and close to all amenities.
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was beautiful. The pools were unbelievabke. I felt as if I had gone to Hawaiia. Thank you.
Bodde her 2 netter i oktober 2023

8/10 – Bra

antonio celso

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Muiti bom.
Elevadores pequenos. Quartos amplos. Pequenos detalhes precisando de manutencão. Café da manhã variado e farto. Piscina otima.
Bodde her 3 netter i september 2023

8/10 – Bra

Luigi

Likte: Personale og service
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Asama og Chandler

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great service
Bodde her 4 netter i oktober 2023

8/10 – Bra

Martin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Leuke hotel, super dichtbij de centrum van Luxor, en de uitzicht an de Nijl is gewoon schitterend
Bodde her 5 netter i september 2023

8/10 – Bra

Ana karen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

10/10 – Utmerket

Mireya L

Bodde her 1 natt i september 2023

6/10 – Grei

Mahyar

Likte ikke: Personale og service
Bodde her 15 netter i september 2023

2/10 – Forferdelig

Omur Arzu

Likte: Renhold
Otelde internet hiç yok denecek kadar kötü,kahvaltıda ekmekte böcek çıktı,kahvaltı ürünleri çok vasat Otelde memnun kaldığım tek kişi Arva idi,hem temizlikte hem İngilizce konusunda yardımcı oldu
Bodde her 1 natt i september 2023

6/10 – Grei

Janetha

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Room was described with wifi and that wasn’t true. Fot People like me that works during traveling it was a nightmare. Have to come down to lobby for a very slow internet 😏
Bodde her 2 netter i september 2023

6/10 – Grei

Gilberto

Bodde her 1 natt i september 2023

10/10 – Utmerket

Richard

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location and friendly staff
Bodde her 2 netter i september 2023

8/10 – Bra

Joanne og Cheshire

Likte: Renhold og personale og service
.
Bodde her 1 natt i august 2023

10/10 – Utmerket

Pierre

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Très bien
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Zahoor

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023

10/10 – Utmerket

Dario

Reiste med partner
Likte: Renhold og personale og service
Great team-work. The best view at front of Gyza Pyramids
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Lulu

Bodde her 1 natt i juli 2023

8/10 – Bra

Ismael og Cayey

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lo único que no me gustó es que no tienen servicio de Wi-Fi fuera del lobby. O sea, no había servicio en las habitaciones. Lo demás muy bien.
Bodde her 5 netter i juni 2023

10/10 – Utmerket

julie

Reiste med familie
Likte: Renhold og personale og service
The room was spacious but the bathroom needs to be refurnished. Lake of electric plugs old fashioned. The swimming pool people are very nice and helpuf
Bodde her 2 netter i juni 2023

4/10 – Dårlig

Sergio

Likte: Renhold
Likte ikke: Personale og service
The room was nice and kept very clean. The staff is nice but slow and inefficient, particularly in the restaurant. The food was the worst part at this property, The service at the restaurant was slow and inattentive. I try the Italian Restaurant one night and the bread was old and the food was below average. I had to walk to the Royal Sonesta to eat my meals. You cannot walk out the door of this property without being harassed by taxi drivers, vendors, etc. It wasn’t a very good sty.
Bodde her 4 netter i juni 2023

4/10 – Dårlig

Fernando

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The food is awful, no wonder the breakfast buffet was free. At dinner i asked for a chicken noodle.soup, the took my order, and 15 minutes later they come back to tell me.they dont have that option available..Staff doesn't speak English very well. I will not come back to this hotel.
Bodde her 2 netter i mai 2023

8/10 – Bra

Maria-José

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
L’emplacement de l’hôtel était bien! En effet on y retrouvait plusieurs hôtels proches donc il y avait beaucoup de touriste et c’était très facile de trouver un taxi ! Pour ce qui est de la nourriture, elle était très très médiocre, nous sommes aller manger à l’hôtel à côté ! Nous avons essayé le restaurant italien, premièrement il n’y avait pas de chef, personne en cuisine :// notre serveur était super gentil, mais la nourriture… Sinon les installations sont superbes, la piscine est fantastique
Bodde her 2 netter i mai 2023

2/10 – Forferdelig

ronda

Likte ikke: Personale og service og romkomfort
I was within policy for hotel and hotels.com to cancel one of my nights and could not get ahold of the hotel. Neither could hotels.com. For no reason other than it’s the hotels policy , hotels.com wouldn’t give me refund or credit . The hotel said they changed their number (no number AT all on website) and they ignored my messages on hotels.com emailing service to cancel my one night like a week before booking. Staff was rude down in the breakfast area and gave my husband a dirty look when he asked for a pancake at the pancake station. Bed was super hard and uncomfortable. Terrible for hotels.com and shame on hotel for not having better customer service
Bodde her 2 netter i mai 2023

10/10 – Utmerket

Maria og Murrieta

Likte: Renhold og personale og service
The staff was very friendly and helpful. They went above and beyond to make our stay very pleasant.
Bodde her 1 natt i mai 2023

2/10 – Forferdelig

Marta

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property was so dirty that my husband and I checked out a few hours after check in and went to the hotel next door. I have stayed in many different hotels and countries but this was by far the worst. I am not sure if we just got unlucky with a terrible room but the AC was not working on a 100 F day, the bathroom had bugs in it, the couch siding was falling off, the door to get in was cracked at the hinges, and so on. I respectfully could not sleep in a place such as this. The exterior and pool are great and lovely but inside needs major renovations. Even though we were only staying for 1 night, we just could not. As an aside, outside of the hotel you will get harassed and bothered at least 100 times, no matter how nice/respectful or kind you are by saying “no” in regards to all varieties of services such as taxi, horse carriage ride, etc. My husband and I tried to take a walk just to explore the area and simply had to turn around as it was just unbearable. We did not experience this on our trip in Cairo or Hurghada so unsure if it’s just this area or what.

10/10 – Utmerket

Maria og Murrieta

Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful. The restaurants made it easy to dine in.
Bodde her 3 netter i mai 2023