Skrivebord, blendingsgardiner, wi-fi (inkludert) og sengetøy
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Anmeldelser av Isle of Capri Casino Hotel

2.5 out of 5
Isle of Capri Casino Hotel
777 Isle of Capri Parkway, Lula, MS

Anmeldelser

6,2
Rangering på 10 − Utmerket. 161 av totalt 934 anmeldelser." "
Rangering på 8 − Bra. 231 av totalt 934 anmeldelser." "
Rangering på 6 − Grei. 202 av totalt 934 anmeldelser." "
Rangering på 4 − Dårlig. 159 av totalt 934 anmeldelser." "
Rangering på 2 − Forferdelig. 181 av totalt 934 anmeldelser." "

6,4/10

Renhold

7,0/10

Personale og service

5,4/10

Fasiliteter

6,0/10

Overnattingsstedets bygg og tilstand

6,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Courtney og SHERWOOD

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I found hair on the floor
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Jason

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
none of the vending machines worked. No bartenders were at any of the bars. Checked out early and wouldn't approve a refund for my stay.
Bodde her 4 netter i april 2024

8/10 – Bra

Michael og Aberdeen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were the absolute best part of the visit, very friendly, welcoming and helpful. Even though the room was supposedly smoke-free, it still smelled a lot of smoke, and the person next door made a lot of noise. Smoking goes with the territory, i guess, but it would be wonderful if the room didn’t smell of smoke. Food options limited. Wonderful staff.
Bodde her 1 natt i april 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your feedback! Come back and see us!

10/10 – Utmerket

LaShandria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms have been recently remodeled. Clean and simple. Nothing fancy. Served my needs.
Bodde her 1 natt i mars 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your feedback! Come back and see us!

8/10 – Bra

Bridgette

Bodde her 1 natt i mars 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your rating! Come back and see us!

8/10 – Bra

Michael

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
This place is being renovated at this time, but it doesn’t really interfere with the lodging. The staff were friendly and efficient. Dining options at the casino are very limited and it is a 25-30 minute drive to any other options.
Bodde her 1 natt i mars 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your feedback! Come back and see us!

8/10 – Bra

Cheryl

Reiste med familie
Likte: Renhold og personale og service
Was heditant about booming as past visit hotel old and needing updayed. I enjoyed coming to an updated hotel facility.
Bodde her 1 natt i mars 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your feedback! Come back and see us!

8/10 – Bra

carl

Bodde her 1 natt i mars 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your rating! Come back and see us!

10/10 – Utmerket

Robbie

Bodde her 1 natt i februar 2024
Svar fra Management den 14. apr. 2024
Thank you so much for your rating!

10/10 – Utmerket

Dianna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

6/10 – Grei

Michael

Forretningsreisende
Likte ikke: Personale og service
Vending machines rarely work correctly and the staff are not friendly.
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Douglas

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Horrible experience
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Jacqueline

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room was infested with bugs and very smelly. The entire hotel need to be renovated
Bodde her 3 netter i desember 2023
Svar fra Shauna Griffin den 4. jan. 2024
We are sorry to hear about your poor experience, Jacqueline. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. We are currently renovating the hotel rooms, so we hope you'll be back to give us another chance to show you our updated hotel rooms.

10/10 – Utmerket

Larry

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
To far away to my room.
Bodde her 1 natt i desember 2023

8/10 – Bra

Roderica

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
I’m from Lula so Isle of Capri have always been a go to hotel. The staff are friendly and they helped me with my dad that’s is a wheel chair. Room service was great and they stay was well worth it
Bodde her 1 natt i desember 2023
Svar fra Shauna Griffin den 6. jan. 2024
Thank you for your positive review, Roderica! We're delighted to hear that you had a great experience at Isle of Capri Lula. Our staff takes pride in providing friendly service and ensuring a comfortable stay for all our guests. We're glad we could assist you and your dad with the wheelchair accommodations. We appreciate your feedback and hope to welcome you back soon!

10/10 – Utmerket

Roderica

Bodde her 1 natt i desember 2023

4/10 – Dårlig

Cory

Likte: Personale og service
Likte ikke: Renhold
Bodde her 3 netter i november 2023

10/10 – Utmerket

Luella og little rock

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was wonderful and nice
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

Patsi

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place is TERRIBLE! Mattresses were original to building it seemed. Mold on bathroom ceiling, hadn’t been painted in decades so there were chips all over all the walls. The internet didn’t work at all. The entire place smells like an ashtray, even in the nonsmoking rooms…..why even bother? The only restaurant has about 5 items to choose from. It’s just horrible! Then, they charged $157 a night?! Ridiculous!!!!
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Christine

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Theresa

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023

2/10 – Forferdelig

Jacquelyn

Reiste med familie, Reiste med en gruppe
I reserved 2 rooms and paid in advance for them. Upon arrival they only had 1 room reserved if after I presented my receipt showing that I paid for 2 rooms. The rooms are outdated, no closets, and the food from O’Henry’s restaurant was terrible!!!!!!!!
Bodde her 1 natt i november 2023

10/10 – Utmerket

Barbara

Reiste med familie
Vacaton
Great food, friendly service, room was clean and very comfortable
Bodde her 1 natt i oktober 2023

8/10 – Bra

Nicole

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Quick trip
Room smelled like mold and smoke but it looked clean and was clean. Beds were comfy and staff was very nice.
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Marquita

Bodde her 1 natt i oktober 2023

6/10 – Grei

Michelle

Reiste med partner, Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I paid online through Expedia for a King room - I received a double 😡 I didn’t know there wasn’t a fridge or microwave- bathroom was so outdated- it was confusing on how to even get to “check in” they didn’t even have coffee in the lobby- the lil coffee pot in the room was a joke - the chair in the room was SUPER DUSTY- Staff is very friendly - I understand that things are under construction but guest come first
Bodde her 2 netter i oktober 2023

6/10 – Grei

Rob

Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The staff was excellent. Everyone I encountered was friendly and responsive to all my needs and questions. The property itself was probably a showcase at one time, but has been neglected for some time. The room was clean and stocked with all the necessities. However it was outdated and needed more or better lighting. I asked the front desk about free wifi and he gave me the info and then he said " We have it, but it is spotty. Depending on your room you might not be able to connect." He was correct, I could not from my room. Not his fault, I felt bad for him having to tell all the guests that.
Bodde her 3 netter i oktober 2023

2/10 – Forferdelig

Fernando

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Mary

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing that was supposed to be provided was there. No fridge, microwave, breakfast, or dining options were available. No place nearby to get food or groceries. Had to leave our trash and wet towels outside the door and wait for clean towels to be left in that spot. Our suite smelled like stale urine and carpeting was stained and dirty. We reserved 5 nights, considered leaving but had nowhere else to stay
Bodde her 5 netter i oktober 2023

4/10 – Dårlig

CHARLES og CONWAY

Reiste med partner
Likte ikke: Personale og service og fasiliteter
We were not there for the casino. Our stay was proximity to the Blues Festival in Helena. There were these issues: Entrance to the hotel is hard to find. The entry lanes wander around the parking lot, directing you to the casino. I had to go inside to get directions to the hotel entrance. No remote for the TV. Maintenance brought several remotes to try, but none worked. We were able to get the TV on with a switch on the TV, but not able to change channels. The maintenance guy was sorry, but we never heard from him again. No working TV? Too bad. We could sign on to the hotel WIFI, but internet not available. When I asked the desk clerk about WIFI, he said it doesn't work well in some areas of the hotel. Fortunately, I have a "hotspot" on my phone. Water was "hard" not good to rinse soap off. Ice machine on the 2nd floor was out of order. I had to go down to 1st floor to get ice. Clearly, management is not interested in maintaining a reasonably cared for lodging facility.
Bodde her 2 netter i oktober 2023

8/10 – Bra

T

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was excellent. The staff was great and very helpful
Bodde her 3 netter i september 2023

10/10 – Utmerket

Ovell

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i september 2023
Svar fra FRONT DEST SUP. den 24. sep. 2023
we are so glad you enjoyed your self. please come back to see us. THANKS.

2/10 – Forferdelig

Caryn

Bodde her 1 natt i september 2023

2/10 – Forferdelig

Tracy

Forretningsreisende
Likte: Romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Jake

Bodde her 1 natt i september 2023

10/10 – Utmerket

Edna

Bodde her 1 natt i september 2023

2/10 – Forferdelig

Calvine

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We booked 1 room with 2 queen beds. We got there and had two double beds. Showed our booking paper to the guys at the front desk and ask to be moved to A room with Queen beds and he SMILED and kept SMILING and said that they didn't have any queen beds in their Hotel. Said Expedia is giving out WRONG information.The floor was dirty. We had 2 set of towels for 3 People. He took A copy of my Booking papers that stated: I booked 1 Classic Room, 2 Queen Beds. Also paid A hotel Booking protection for 3 People. We came there only to sleep, NOT to Gamble. When we left the room we were headed to Helen, West Helen and Marvell. HOPEFULLY I will never have to go there again. MOTEL 6 would have been A better place to stay. Atleast there we would have had room to sit other than on the Beds.
Bodde her 2 netter i september 2023
Svar fra Curtis Powers den 21. sep. 2023
Ms. Calvine, I'm glad you took the time to comment about your stay here at the Isle, but its unfortunate that your stay didn't meet your expectations. Our property is in the process of renovating, which will include having larger rooms and suites. We look forward to having you back and accommodating your needs. As always we appreciate your business.

2/10 – Forferdelig

Evana

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
Bodde her 2 netter i september 2023

2/10 – Forferdelig

Sharon

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023

2/10 – Forferdelig

David

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NEVER AGAIN
Moved 3 times to get a room with good ac, no hair dryer, carmel color water coming out of faucet, no kind of coffee pot throughout the whole place. Mold in the bathroom
Bodde her 2 netter i august 2023
Svar fra FRONT DEST SUP. den 8. aug. 2023
SO SORRY FOR ANY INCONVENIECE

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The entire staff was very friendly and attentive to our needs. As well, they went out of their way to make special accomadations. There was two things missing....Should have had courtesy coffe makers in the lobby or in the lounge area for guests to get at their leisure, and no roulett table in the casino. Otherwise, very good experience
Bodde her 2 netter i juli 2023
Svar fra Yasmine Malone den 1. aug. 2023
Hi David! We're glad to know you had an overall great time while visiting our property. Thanks for the suggestion, we will keep this in mind as we consider ways to make our casino a better experience for you. Your feedback is very helpful to us.Best regards,Isle of Capri Lula

8/10 – Bra

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the live dealers in the Casino
Bodde her 1 natt i juli 2023
Svar fra Yasmine Malone den 1. aug. 2023
Hi David! Our dealers are a pleasure to have around. I'm glad to hear you had a good time with them as well. Your feedback is appreciated.

2/10 – Forferdelig

Donald

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Do Not Stay Here!
Facility was VERY dirty, Unkept, & Smokey!
Bodde her 1 natt i juli 2023
Svar fra FRONT DESK den 8. aug. 2023
SO SORRY FOR ANY INCONVENIENCE

6/10 – Grei

Michael

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Spiders in the bathroom. Yellow water coming from the sink and shower
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Margie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I loved the view and ho safe while I was there
Bodde her 1 natt i juli 2023
Svar fra Paige Edgin den 27. juli 2023
We are absolutely delighted enjoyed the view. It gives us great encouragement to receive such amazing reviews, thank you once again and we look forward to welcoming you back soon.

6/10 – Grei

Natasha

Reiste med familie
Likte: Romkomfort
Bodde her 1 natt i juli 2023

2/10 – Forferdelig

Shiann

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
Bodde her 1 natt i juli 2023
Svar fra Yasmine Malone den 27. juli 2023
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.

2/10 – Forferdelig

alvin

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dog hair and stains have pictures out middle of nowhere and pool was shut down never again left day early and it was my wifes birthday
Bodde her 2 netter i juli 2023
Svar fra FRONT DESK den 8. aug. 2023
SO SORRY FOR ANY INCONVENIENCE

8/10 – Bra

James og Manhattan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
IT WAS VERY CLEAN AND THE STAFF WAS VERY FRIENDLY AND PROFESSIONAL
Bodde her 2 netter i juli 2023
Svar fra Yasmine Malone den 27. juli 2023
Thank you for taking the time to leave us a review of your experience at Isle of Capri Lula, James. We look forward to serving you again in the future.