Eksteriør

Anmeldelser av MCM Eleganté Hotel & Suites

3.5 out of 5
MCM Eleganté Hotel & Suites
Avenue Q,801, Lubbock, TX

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 533 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 271 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 103 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 54 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 39 av totalt 1000 anmeldelser." "

8,4/10

Renhold

9,2/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Theresa

Staff at reception were very friendly. Shuttle to airport important no vegan options in restaurant.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 27. mai 2024
Theresa, thank you for taking the time to leave us a great review. We are happy to hear you enjoyed your stay, I will get with our kitchen department and see if there is anything we can do to add some vegan options in the restaurant. We hope to see you again soon!

10/10 – Utmerket

Charlene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Welcoming front desk -- easy room access -- clean rooms, comfortable beds. Didn't like that there weren't any "power plugs" on bedside stand -- since I use a CPAP machine, I was unable to use it.
Bodde her 2 netter i mai 2024
Svar fra Front Office Manager den 20. mai 2024
Charlene, thank you for taking the time to leave us a great review. I will get with our maintenance department about the room not having the charging station on the nightstand. We hope to see you again the next time you are in the Lubbock area.

10/10 – Utmerket

Brenda

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff
Bodde her 1 natt i mai 2024
Svar fra Front Desk Supervisor den 15. mai 2024
Thank you Brenda for taking the time to rate the hotel. We are happy you had a great stay with us. We hope to see you the next time you are in the area.

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay with an amazing breakfast buffet. Will definitely be back!
Bodde her 2 netter i mai 2024
Svar fra Front Office Manager den 14. mai 2024
John, thank you for taking the time to leave us a great review. We hope to see you again soon!

10/10 – Utmerket

Roderick

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed the little time that I was there. Everyone was very polite and knowledgeable of what was asked. Very impressed with the cleanliness of the entire place. This is a placw that I would definitely frequent if ever in the area again.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 14. mai 2024
Roderick, we are happy to hear that you enjoyed your stay with us. We strive for a clean friendly environment for all of our guest to enjoy, we hope to see you again the next time you are in the Lubbock area!

10/10 – Utmerket

Catherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Front Office Manager den 14. mai 2024
Catherine, thank you for taking the time to leave us a great rating! We hope to see you again soon.

10/10 – Utmerket

Christy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was very quick and Smooth check in with smooth and easy rooms were large and comfortable. Hotel is quiet and clean.. Will stay again next visit to Lubbock!
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 14. mai 2024
Christy, thank you for taking the time to leave a wonderful review. We try our best to make the check-in process as quick and smoothly as possible. We hope to see you again soon!

6/10 – Grei

Ron

Reiste med familie
Likte: Personale og service
AC was poor. Commode didn't work properly. Buffet breakfast was good.
Bodde her 2 netter i mai 2024
Svar fra Front Office Manager den 14. mai 2024
Ron, we are sorry to hear that the ac was not working properly I will make sure maintenance is aware of the issue to get it resolved. I did see that we took a look at the commode while you were here and that issue was resolved that same day. We are glad you enjoyed our wonderful breakfast, we hope to see you again soon!

4/10 – Dårlig

Ernest

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Been staying at this property for years and have watched it slowly deteriorate. Upon entering our room the first thing we saw was the wall mirror had come off and was hanging at a forty-five degree angle. Later that evening the picture on the wall fell completely off. We were happy the glass didn't break. The tv was so dark it could not be fixed even after a staff member came to check on it. The shower did not drain very well. The toilets are so low a grab bar should be provided to assist you in getting up and the toilet was not stable and ran all night. The leather seating in waiting area is so old the glossy face has worn off and we're now into the unfinished leather. I could go on and on but what keeps us coming back is the reasonable pricing of rooms, friendliness of staff, great drinks in the lounge, and best of all the great breakfast included with the stay. I wish the owners would put some money back into the premises as it is sorely needed. Enough already. Thank you for allowing me to tell you what you already should know.
Bodde her 2 netter i mai 2024
Svar fra Front Desk Supervisor den 12. mai 2024
Thank you Ernest for taking the time to rate and give us feedback on your stay. We will be informing the right people about your stay with us. All issues will be addressed as soon as possible. Thank you again for the feedback and we hope to see you again the next time you are in the area.

8/10 – Bra

Louis

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 14. mai 2024
Louis, thank you for taking the time to leave us a great rating! We hope to see you again the next time you are in the Lubbock area.

6/10 – Grei

Charity

Old but nice because of location
Bodde her 2 netter i april 2024
Svar fra Front Desk Supervisor den 12. mai 2024
Thank you for taking the time to rate the hotel. We would like an Feedback to make your next stay with us better. Thank you

8/10 – Bra

jennifer

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
In desperate need of a facelift inside and out. Staff at the desk were great!
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 10. mai 2024
Jennifer, thank you for taking the time to leave us a review. We hope to see you again soon!

4/10 – Dårlig

Joseph

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Property is too old and dirty.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 9. mai 2024
Joseph, thank you for taking the time to leave us a review. We are sorry to hear you did not enjoy your stay with us, we are an older property but we keep it well maintained and clean.

10/10 – Utmerket

Jesse

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Front Desk Supervisor den 7. mai 2024
Thank you for taking the time to rate the hotel. We hope to see you the next time you are in the area.

8/10 – Bra

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Front Desk Supervisor den 7. mai 2024
Thank you for the great ratting. We hope to see you again soon.

10/10 – Utmerket

Arturo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is well maintained fir it's age. Great customer service as we had car troubles and the staff helped us out to get going
Bodde her 1 natt i mai 2024
Svar fra Front Desk Supervisor den 5. mai 2024
Thank you for the feedback and the great score. We hope to see you the next time you are in the area.

6/10 – Grei

Terral

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place friendly everything good elevator kept messing up didn’t like the seen of the homeless people around the area
Bodde her 1 natt i mai 2024
Svar fra Front Desk Supervisor den 5. mai 2024
We thank you for your feedback and we will let the right people know about the elevator.

10/10 – Utmerket

SANJUANA og Hobbs

Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 24. mai 2024
Sanjuana, thank you for taking the time to leave us a wonderful rating. We hope to see you again soon!

10/10 – Utmerket

Jamie og Yuma

Reiste med familie, Reiste med kjæledyr
Likte: Fasiliteter
Super friendly at check in and very clean smelled so good while I checked in! Very nice place and impressed with the service! Rooms are very clean. Bar area and food was very good and the bartender was very kind. Will stay again if we come back through!
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 3. mai 2024
Jamie, thank you for taking the time leave us a wonderful review. I will pass the compliments to every department and let them know about the wonderful stay you had. We hope to see you again soon!

10/10 – Utmerket

April

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very nice. My daughter got sick and they helped her clean up after she throw up. When u need anything they r there to help out.
Bodde her 2 netter i april 2024
Svar fra Front Desk Supervisor den 1. mai 2024
thank you for the positive review and the grate rating. We hope to see you again soon

6/10 – Grei

Michael

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Older property in need up updates.
Bodde her 2 netter i april 2024
Svar fra Front Desk Supervisor den 1. mai 2024
We are working to update the hotel. Any feedback would be welcoming. We hope you next stay with us will be better. Thank you

8/10 – Bra

Justin

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Everything was fine until i went to go shower and the bathroom had not been cleaned.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 25. apr. 2024
Justin, we are sorry about the bathroom not being cleaned I will get with the housekeeping manager to make her aware of the situation. We hope that the next time you are in the Lubbock area we can make up for the situation.

6/10 – Grei

Sarah

Reiste med familie
Likte: Renhold
The atrium area looked dated the bar area was cheesy and the restaurant was meh. The room was clean, but nothing special. The property was just average.
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 22. apr. 2024
Sarah, thank you for taking the time to leave us a review.

10/10 – Utmerket

Stephanie

Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 11. mai 2024
Thank you For the great rating. We hope to see you again soon.

10/10 – Utmerket

Lars Göran

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Front Desk Supervisor den 20. apr. 2024
Thank you for taking the time to rate our hotel. We hope to see you again soon.

8/10 – Bra

Anna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bathtub in need of a minor repair, but breakfast was delicious and loved the pool!
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 16. apr. 2024
Anna, thank you for letting us know about the tub we will get that issue resolved. Thank you for the wonderful kind words for our breakfast and pool, We hope to see you again soon!

6/10 – Grei

Jessica

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Room was very outdated. Hall carpet and paint was old and unleveled. Pictures looked great. Reviews were great. So we booked through Expedia. We were traveling. We are the type that come in go to the desk, to the room, shower and go to sleep. The PARKING was horrible. For small compact cars, every spot. Hard if you’re driving a 4 door 4x4 truck. Expedia charged us, and the hotel said Expedia wasn’t communicating with them, it was down. We had to pay AGAIN. Which was a lower price, I was ok with that. Next day tried to get refunded from Expedia, nope. Getting refunded from the hotel, 7-10 days. Thank you for the stay, won’t be back! But you were friendly when you took my money.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 15. apr. 2024
Jessica, we are sorry you did not have a good stay with us. Expedia did not send us the card that was for the payment of the room, they are the ones who informed us to get payment from the guest when they arrive. We had other guests call Expedia and got a refund since they contacted us at the property, and we informed them about not receiving the card for the rooms. Our parking lot is a pretty big parking lot and goes all around the building, we have had 18 wheelers park with no issues.

10/10 – Utmerket

Jesse

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The people on the hotel staff were very friendly, helpful and efficient - from the front desk to the cleaning crew and restaurant wait staff. Although the facility itself is a little old, a lot has been updated and the whole place was very clean and well maintained. I'd stay there again.
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 15. apr. 2024
Jesse, thank you for taking the time to leave us a wonderful review. We are happy to hear about your great experience staying with us and we hope to see you again soon!

10/10 – Utmerket

Mike

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a great place to stay!
Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 14. apr. 2024
Thank you for the great score we hope to see you again soon.

6/10 – Grei

Ashleigh

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Good breakfast, small parking spaces and terrible room finishes for the price.
Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 14. apr. 2024
Thank you for the feedback we are in the prosses of updating rooms. We hope that the next time you are in the area you will stay with us.

8/10 – Bra

monicka

Forretningsreisende, Reiste med familie
Comfortable beds Great breakfast omelet! Good value for the price
Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 14. apr. 2024
thank you for the feedback and the great rating. We hope to see you the next time you are in Lubbock Tx.

8/10 – Bra

Anna

Reiste med partner, Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Breakfast was excellent, a lot to choose from. Staff were all very friendly and accommodating. The main issue we had was the faucet wouldn’t switch to shower mode. Everything was very clean, the hotel was relatively easy to navigate. The front desk was going to send maintenance to fix the issue, so I’m sure everything will be fine for the next guest.
Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 13. apr. 2024
Thank you for taking the time to give us feed back and the awesome score. We hope to see you the next time you are in the area.

6/10 – Grei

MONICA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All was good except the bed. It was lumpy and you can feel the springs. Husband did not sleep well and woke up with back pain. Definitely needs a new mattress. Other than that it was a great stay.
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Monica, we are sorry to hear about the bed being uncomfortable I will have our maintenance department take a look at that room to get the mattress replaced. We hope to see you again in the near future.

10/10 – Utmerket

Buddy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very polite and considerate even though they were busy and we were last min customers because of another hotel nearby.
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Buddy, thank you for taking the time to leave us a wonderful review. We are always happy to accommodate all guest the best we can, we hope to see you again in the near future.

10/10 – Utmerket

Jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good place to stay
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Jose, thank you for taking the time to leave us a great review. We can't wait to see you again soon!

4/10 – Dårlig

Ricardo

Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Ricardo, thank you for taking the time to leave us a rating. We are sorry to hear that you did not have a great experience with us, we would love to hear more about your stay if you would like to reach out to our front desk to discuss any issues you may have had.

10/10 – Utmerket

Heather

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place was so clean and the people were so friendly we had a bad experience when we first come to town and we found ourselves in need of another hotel we went to the MGM and we were comfortable staying there The rooms were comfortable the hotel was quiet they have great food and they have great service
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Heather, we are happy to hear you had a great stay with us. We to see you again the next time you are in the Lubbock area.

2/10 – Forferdelig

Micheal

Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 27. apr. 2024
Mr. Murph we are sorry to see your stay with us was not up to standers. We would like any feedback to help make your next stay with us better. Thank you.

4/10 – Dårlig

John

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
In need of a major renovation. Staff is so nice but it's not a good place.Can't take a shower without it puddling to your shins. Feels dirty and old. Breakfast was good.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 8. apr. 2024
John, we are sorry to hear that you did not enjoy your stay. We are always more than happy to resolve these issues when you are in house to better your stay, just inform the front desk about the situations going on and we can send someone up as quickly as possible to resolve the issue.

10/10 – Utmerket

Jeany

Bodde her 1 natt i april 2024
Svar fra Front Desk Supervisor den 26. apr. 2024
Thank you for the awesome rating. We hope to see you again soon.

8/10 – Bra

Edgar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Front Desk Superviser den 4. apr. 2024
We thank you for taking the time to rate are hotel and giving us a great score. we hope to see you the next time you are in the area.

4/10 – Dårlig

Jeffrey

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bed was horrible. Mattress had huge indentions in it. Worst mattress ive seen in a hotel. This is advertised as a 4 star hotel and its barely a 2 star. Getting run down, needs updates. The MCM Elegante in Abilene, Tx is much nicer than this. Breakfast was good though.
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 2. apr. 2024
Jeffrey, we are sorry to hear that you did not have a great experience staying with us. We have reported the mattress to our maintenance department and they are working on getting the mattress replaced.

10/10 – Utmerket

Daniela

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super friendly staff!
Bodde her 1 natt i mars 2024
Svar fra Front Desk Supervisor den 2. apr. 2024
Thank you for taking the time to rate us And giving us a great rating.

10/10 – Utmerket

Stephanie

Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 15. apr. 2024
Stephanie, thank you for a wonderful rating we hope to see you again soon!

10/10 – Utmerket

Brandy og Midland

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was so nice
Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 25. mars 2024
Brandy, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

10/10 – Utmerket

Denise

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice awesome Breakfast!
Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 20. mars 2024
Denise, thank you for taking the time to leave us a review. I will pass the compliments to our kitchen staff about our great breakfast, we hope to see you again soon!

2/10 – Forferdelig

Mirranda

Reiste med familie og små barn, Reiste med kjæledyr
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They already have a 4 p.m check in which is late, we got there at 4 and the lobby was full of people waiting to check in. After 2 hours waiting and still no room, apologies, or even an idea of when we’d get a room we ended up booking some place else
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 19. mars 2024
Mirranda, we are sorry to hear that you did not have good check-in experience at our hotel. Our check-in is at 4pm since we have a 12pm checkout, our housekeeping was working as quickly as possible to get the rooms clean and ready. We had a full house the night before and we are working with little staff at the moment.

8/10 – Bra

Mark

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Within walking distance to the convention center. There's a cafe /restaurant in the building.
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 18. mars 2024
Mark, we appreciate you taking the time to leave us a great review. We hope to see you again soon!

6/10 – Grei

Debbie Campbell

Reiste med familie og små barn
Likte: Personale og service
It was average. The room did gently are in need of updating and a good paint job.
Bodde her 2 netter i mars 2024
Svar fra Front Desk Supervisor den 16. mars 2024
Thank you for the feed back. We are working on doing more upgrades to the rooms. We hope you will come back the next time you are in the area.

10/10 – Utmerket

Aubrey

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The property is older and the rooms are a bit run down but the people really make this atmosphere amazing. There are a lot of homeless and construction on the area in front of it so I was nervous about vehicle but it was fine. The restaurant inside the hotel is so good. The pool was nice for the kids. It got the job done. The beds weren’t that great and the pillows were hard. But we just used it for swimming so it was great. I’d stay again just to swim and have fun.
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 15. mars 2024
Aubrey, thank you for taking the time to leave us a review. Hopefully they will be finishing up with the road construction soon, our parking lot is safe we have security who circles the parking lot all night, next time during your stay we are always able to take you new pillows. We hope to see you again soon!