Hoteller i Louisville

«The room is absolutely crawling with roaches. They are crawling up the walls and on every surface. I don't think anything has ever been cleaned in this room before. The bedding is dirty and stained. The towels had the last guest's hair still on them. There was no toilet paper, the TV remotes dont work, the plugs on the wall dont work,There was food on the floor under the beds. We unpacked nothing and slept fully clothed because it was late and we had no choice. I promise you they just made the ...

«My stay at this hotel was nothing short of exceptional! From the moment I arrived, Keya greeted me with a warm smile and outstanding customer service that made me feel instantly welcomed and valued. Which made my check-in process smooth and efficient. The room was immaculate—spotlessly clean, beautifully designed, and incredibly comfortable. The attention to detail did not go unnoticed, from the plush bedding to the thoughtful amenities that made it feel like a home away from home. I slept ...

«My room was huge, and very clean. A nice breakfast comes with your stay. The staff was very nice.»

«This will be the place I will always come to and I want to always be on the bottom floor»

«We had a room that had a severe water leak. The water surrounded the bed and had to be walked through to get in and out of the bed. This was a serious issue and the hotel stated they were full to capacity and didn’t have another room to offer. They also said not provide any refunds or discount.»

«Booked a room was supposed to cost me a certain amount winded up spending over because the guy didn't want to go to my reservation he just booked us a room by itself so I wanted up have to spend more than what I was told I would be spending but the place was nice very clean refrigerator didn't work in our room»

«It was quiet »

«There was loud music by my room so I ask to go to another room got to that room it had not been cleaned so I went back to the office and ask for a refund and the manager was very nasty to me how I have to wait 10 days for my refund I was also told that the pool was not open it had not been open for years I would never recommend the hotel to my worst enemy it’s nothing like the website shows I will never go there again I would sleep in my car .»

«Everything»