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Anmeldelser av Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Louisville Downtown, an IHG Hotel
800 W Market St, Louisville, KY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 685 av totalt 1122 anmeldelser." "
Rangering på 8 − Bra. 273 av totalt 1122 anmeldelser." "
Rangering på 6 − Grei. 71 av totalt 1122 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 1122 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 1122 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

JUSTIN

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Convenient parking. Located a few blocks from downtown Main Street and several bourbon bars.
Bodde her 1 natt i mai 2024

6/10 – Grei

Fernando og Plainfield

Reiste med familie
Likte: Fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Rude staffer
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Christopher

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and helpful staff
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Alacious

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Raquel

Reiste med familie
Service desk was kind and welcoming
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Timothy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thank you !
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mohamed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was clean; the morning breakfast was convenient and the attendant was very efficient ensuring that breakfast offerings were replenished. All the staff were friendly and helpful; a special shout-out to Mutal whose suggestions for places to visit were very helpful. I would have liked if they offered water to their guests. Overall a pleasant experience.
Bodde her 2 netter i mai 2024

8/10 – Bra

Kaylee

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Management den 20. mai 2024
Thanks for sharing this feedback, Jeremy!

4/10 – Dårlig

Hugh

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
The hotel is well located for access to downtown attractions but difficult to load and unload due to very limited space at the entrance and no on premises parking whatsoever. Parking is at a parking structure across the street. My problem was with the hotel charges. I booked through Expedia which promised a specific total cost including all taxes and fees. At checkout, the hotel charged a higher cost. I brought this to the attention of the hotel desk agent. She was rude and surly and refused to make any correction, despite me showing her my Expedia reservation. She told me I had to take it up with Expedia, while providing no explanation whatsoever as to why the charges were higher than shown in the reservation. She said she’d take it up with her manager and took a copy of my confirmed reservation with the cost promised by Expedia. Two days later the charge was posted to my credit card at the higher cost. I contacted Expedia who were of ZERO help. They took no responsibility at all and told me I had to take it up with the hotel directly, which I told them I had already done. Both sides pointed at the other while both being dishonest. Separately, I was traveling with a group and we had four rooms. I paid $100 more than my friends who had booked directly with IHG rather than going through Expedia. And they received IHG loyalty program points while I got none. So with Expedia you pay more, get less and have no recourse when the hotel charges you more.
Bodde her 4 netter i mai 2024
Svar fra Fatima den 14. mai 2024
I apologize that was your experience here at Holiday Inn Express Downtown Louisville. This in not our standard and we would like to make it better for younext time.

10/10 – Utmerket

james

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and convenient location to everything.
Bodde her 2 netter i mai 2024
Svar fra Management den 13. mai 2024
Thanks for taking the time to share this feedback with us, James!

2/10 – Forferdelig

Miesha

Forretningsreisende, Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
I had bed bugs that were keeping me up all night I could not get a good sleep. I woke up with bite marks all over my body. When I called in to report they had trouble finding my reservation dispute me having a confirmation. My room was on the second floor and next to the fitness center.
Bodde her 1 natt i mai 2024

8/10 – Bra

Julie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love how it was close to everything and right off the highway. We had to wait a little while for a luggage caddy to be available but that was the only thing I could fault
Bodde her 1 natt i april 2024
Svar fra Management den 13. mai 2024
Thanks for taking the time to share this feedback with us, Julie!

6/10 – Grei

Patrick

Likte ikke: Renhold
Hair on the bathroom sink, on the floor and shower. Bathroom floor not clean. Towels with long brunette strands of hair. Room didn’t look sanitized.
Bodde her 3 netter i mai 2024
Svar fra Management den 13. mai 2024
Thanks for sharing your experience with us, Patrick! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

8/10 – Bra

Shawn

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The fitness room was not maintained. informed staff of need for towels, water, broken equipment. not corrected. Also, all the hand sanitizer stations throughout facility were empty.
Bodde her 2 netter i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback, Shawn!

8/10 – Bra

Jimmy

Reiste med familie
Likte: Personale og service og fasiliteter
Parking
Bodde her 1 natt i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback with us, Jimmy!

6/10 – Grei

frederick og Madison

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback with us, Frederick!

8/10 – Bra

John

Reiste med familie
Likte: Fasiliteter
The sheet had makeup on it, but the attendant changed it for us
Bodde her 2 netter i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback, John!

8/10 – Bra

jennifer

Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was nice and clean but no shuttle
Bodde her 1 natt i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback with us, Jennifer!

2/10 – Forferdelig

Rita

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really angry, unhelpful front desk staff.
Bodde her 1 natt i april 2024
Svar fra Management den 13. mai 2024
Thanks for sharing this feedback, Rita. We're sorry to hear of the issue you encountered with the front desk, we'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

2/10 – Forferdelig

Lorna

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback, Lorna!

10/10 – Utmerket

rose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Breakfast was the best I’ve ever had at a hotel
Bodde her 2 netter i april 2024
Svar fra Management den 6. mai 2024
Thanks for sharing this feedback with us, Rose!

8/10 – Bra

Kathleen

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was in great walking distance to many places. The only issue I had was that the bathroom in our room needed to be cleaned. There was hair on the floor and the floor was dirty.
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for taking the time to share this feedback with us, Kathleen! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location hotel parking is a bit of an inconvenience.
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for taking the time to share this feedback with us, Maria!

10/10 – Utmerket

Grant

Reiste med familie
Clean, fast service.
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Grant!

8/10 – Bra

Valerie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our toilet kept running and the fire alarm went off 5 x while sleeping.
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, Valerie! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future!

10/10 – Utmerket

Alaa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean hotel. Close to every. On negative, The closest restaurant is 10 minutes away
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, Alaa!

10/10 – Utmerket

Katherine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo muy excelente
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, Katherine!

8/10 – Bra

Marco

Bodde her 2 netter i april 2024
Svar fra Management den 13. mai 2024
Thanks for taking the time to share this feedback with us, Marco!

10/10 – Utmerket

Helen Catherine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was clean, staff was nice. Place was very quiet. I would stay again.
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Helen!

10/10 – Utmerket

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Front desk staff very nice and helpful. Great location very close to Louisville Slugger museum and many restaurants and shops.
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Julie!

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Paul!

10/10 – Utmerket

Douglas D

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
We had a great experience! Except for the argument we heard in the hallway at 2AM! Of course that’s not the hotels fault 😊
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 – Utmerket

Brian og Mercer Island

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Brian!

10/10 – Utmerket

Maleya

Bodde her 1 natt i mars 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Maleya!

10/10 – Utmerket

Douglas E

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice and clean hotel and close to several downtown attractions
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Douglas!

10/10 – Utmerket

Shanna

Likte: Overnattingsstedets bygg og tilstand
It was great. I only stayed one night but it was a lovely hotel.
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Shanna!

2/10 – Forferdelig

roberto

Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Roberto!

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for taking the time to share this feedback with us, Jessica!

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is downtown near my objective. Friendly staff.
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Michael!

6/10 – Grei

Joseph

Likte: Renhold
Likte ikke: Personale og service
Staff was rude. Checkout time even 30 mins was a big deal.
Bodde her 4 netter i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Joseph!

10/10 – Utmerket

Luis

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property doesn’t have any free parking space. all parking is $21,35 per day.
Bodde her 1 natt i april 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback with us, Luis.

10/10 – Utmerket

Nusha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was great and the room was wonderful!
Bodde her 1 natt i mars 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback with us, Nusha!

10/10 – Utmerket

Kathy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Can walk or uber to Bourbon trail. Louisville Slugger museum across the street
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Kathy!

8/10 – Bra

David

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place to stay, clean, convenient, good coffee and breakfast. Showers were excellent, plenty of hot water and modern. A parking garage next door, very reasonable price.
Bodde her 2 netter i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, David!

10/10 – Utmerket

Loree og Healdsburg

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great stay!
Bodde her 1 natt i mars 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Loree!

8/10 – Bra

Kifle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is at a convenient location, clean with good breakfast. Charging 3 dollar for a bottle of water is not fair. Some hotels infact provide guests with bottle of water as a way of saying welcome
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback with us, Kifle!

10/10 – Utmerket

Robert D

Late night staff was questionable. Otherwise everything was good
Bodde her 1 natt i april 2024
Svar fra Management den 23. apr. 2024
Thanks for sharing this feedback, Robert!

2/10 – Forferdelig

Eva

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well 1st off, they charged my debit card 3 seperate times for 1 stay! The staff was ok till i noticed that minor issue i guess. The room had dirty sheets...no bathtub...very disappointing WILL NEVER STAY THERE OR ANY OTHER HOLIDAY INN AGAIN!
Bodde her 2 netter i mars 2024
Svar fra Management den 23. apr. 2024
Thanks for taking the time to share this feedback with us, Eva. We're incredibly sorry to hear about the issue you encountered during your stay, we'd love for you to reach out to resolve this issue.

10/10 – Utmerket

Wilson og Miami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and customer service.
Bodde her 1 natt i mars 2024
Svar fra Management den 1. apr. 2024
Thanks for sharing this feedback with us, Wilson!