Check in is at 3p, was there at 235p. Told it would be after 3p before I could check in. Ask for them to call when room was ready, no call. Came back and I had reserved a 2 bed room, no more left, my buddy said he would sleep on pullout bed. Went to room, door would not open, 2nd time Kat from desk went to door, still would not open. She said wait here I will send someone back, after 10 min, went back to desk, kat was helping someone else. Got another room, air unit made a very loud screeching sound, went back, told no more rooms available. Had to sleep with no air, luckily, it was not to cold that night.