Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 96 av totalt 504 anmeldelser." "
10 – Utmerket
96
Rangering på 8 − Bra. 79 av totalt 504 anmeldelser." "
8 – Bra
79
Rangering på 6 − Grei. 98 av totalt 504 anmeldelser." "
6 – Grei
98
Rangering på 4 − Dårlig. 99 av totalt 504 anmeldelser." "
4 – Dårlig
99
Rangering på 2 − Forferdelig. 132 av totalt 504 anmeldelser." "
2 – Forferdelig
132
6,0/10
Renhold
6,6/10
Personale og service
5,8/10
Fasiliteter
5,8/10
Overnattingsstedets bygg og tilstand
6,8/10
Miljøvennlige løsninger
Anmeldelser
2/10 – Forferdelig
Charlotte
Reiste med familie
19. mai 2024
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I have traveled to all 7 continents, 78 countries and this is the worst hotel we have ever stayed in. Run down, tired and just plain broken. All
Of which I could over look but…. BUGS. ROACHES. all over. Big roaches scampering about the room. Just gross. We paid $275 for one night for one room full of roaches.
Charlotte
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 20. mai 2024
Dear Charlotte, We're sincerely sorry to hear about your recent experience. Your feedback is deeply concerning, and we apologize for any discomfort caused by the issues you encountered. Please know that cleanliness and guest comfort are our top priorities, and we take your comments very seriously. We'll address this matter internally to ensure it doesn't happen again. We truly value your patronage and hope you'll reconsider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management
8/10 – Bra
preston og Chicago
14. mai 2024
Likte: Personale og service
preston
Bodde her 1 natt i mars 2024
8/10 – Bra
Conan
Reiste med partner
10. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very basic amenities but clean and quiet.
Conan
Bodde her 1 natt i mai 2024
10/10 – Utmerket
Andrew
Forretningsreisende
16. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing! This was the best Extended Stay by far that I have ever stayed in. I would stay again.
Andrew
Bodde her 5 netter i april 2024
Svar fra Hotel Management den 17. apr. 2024
Dear Andrew, Thank you for your excellent feedback! We're delighted you had such a positive experience at Extended Stay America. It's our pleasure to provide exceptional service to our guests, and we're thrilled that you found our staff excellent. Your satisfaction is our top priority, and we're grateful for the opportunity to host you. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
2/10 – Forferdelig
jenny
12. apr. 2024
jenny
Bodde her 1 natt i april 2024
4/10 – Dårlig
Matthew
6. mars 2024
Matthew
Bodde her 3 netter i mars 2024
4/10 – Dårlig
George
25. feb. 2024
George
Bodde her 2 netter i februar 2024
6/10 – Grei
Linda og Owensboro
Reiste med familie
23. feb. 2024
Unabl we to sit in shower. Called office with clogged and told to come to office to get plunger and fix myself. no one came in AM to check on us.
Linda
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 24. feb. 2024
Dear Linda, We appreciate your feedback. We take your concerns about the shower drain seriously. We will share this with our maintenance team to fix it immediately. We understand the frustration this must have caused and assure you that what you experienced is unacceptable by our standards. Please allow us another opportunity to regain your trust and confidence again.Sincerely,Hotel Management
10/10 – Utmerket
Marlene
23. feb. 2024
Likte: Renhold og personale og service
Marlene
Bodde her 1 natt i februar 2024
8/10 – Bra
Cordell
Reiste med en gruppe
28. jan. 2024
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Cordell
Bodde her 7 netter i januar 2024
4/10 – Dårlig
SATISH
19. jan. 2024
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
SATISH
Bodde her 2 netter i januar 2024
10/10 – Utmerket
Clarissa
11. jan. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean, very nice, very respectful!!!
Clarissa
Bodde her 2 netter i november 2023
8/10 – Bra
Paul Brent
Forretningsreisende
4. jan. 2024
Paul Brent
Bodde her 3 netter i desember 2023
10/10 – Utmerket
Renee
Reiste med familie
3. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Renee
Bodde her 1 natt i desember 2023
10/10 – Utmerket
Renee
Reiste med familie
3. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Renee
Bodde her 1 natt i januar 2024
4/10 – Dårlig
Michael
Forretningsreisende
2. jan. 2024
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
its ok
it was fine. typical motel. nothing fancy but i knew that going into it.
Michael
Bodde her 4 netter i desember 2023
Svar fra Hotel Management den 7. jan. 2024
Dear Michael, Thank you for choosing us. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management
10/10 – Utmerket
John
Reiste med familie
1. jan. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
John
Bodde her 1 natt i desember 2023
10/10 – Utmerket
Sunni
22. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sunni
Bodde her 1 natt i desember 2023
10/10 – Utmerket
Sunni
Reiste med partner
18. des. 2023
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this property, friendly nice staff very helpful and understanding. Tara the manager is awesome.
Sunni
Bodde her 1 natt i desember 2023
Svar fra Hotel Management den 19. des. 2023
Dear Sunni, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
4/10 – Dårlig
Shawn
16. des. 2023
Shawn
Bodde her 1 natt i desember 2023
10/10 – Utmerket
Sarah
9. des. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This has been a convenient and great home away from home. Tara (and Emma) has been very helpful.
Sarah
Bodde her 7 netter i november 2023
10/10 – Utmerket
Justin
20. nov. 2023
Justin
Bodde her 1 natt i november 2023
6/10 – Grei
Jennifer
18. nov. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jennifer
6/10 – Grei
Shannon
Reiste med en gruppe
30. sep. 2023
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Shannon
Bodde her 4 netter i september 2023
6/10 – Grei
Verifisert reisende
29. sep. 2023
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Issues with cleanliness and amenity items
No hairdryer in bathroom, no towel racks, no luggage rack, dirty stained carpet, some hairs in tub, refrigerator, and furniture drawers, very very low water pressure and barely any water flow from shower head (unable to wash hair).
Verifisert reisende
Bodde her 2 netter i september 2023
Svar fra Hotel Management den 29. sep. 2023
Dear Guest, We apologize for the inconvenience you encountered during your stay. We will address the lack of amenities in the room to ensure that future guests have a more comfortable experience. Moreover, we apologize for the cleanliness issues you mentioned and are committed to improving our housekeeping standards. We will also promptly investigate and rectify the water pressure and shower head problems to ensure a more pleasant shower experience. We hope you will consider staying with us again, as we are committed to providing a better experience for our guests. Sincerely,Hotel Management
6/10 – Grei
Verifisert reisende
27. sep. 2023
Likte: Renhold og overnattingsstedets bygg og tilstand
Not horrible but not great
Was not happy with the water pressure in the shower; made it impossible to fully rinse off soap and the floor of the bathtub was super slippery. Also the towels provided left white lint all over me and in my hair. Ended up drying off with paper towels. But the bed was comfy and didn’t see any bugs so at least there’s that.
Verifisert reisende
Bodde her 4 netter i september 2023
Svar fra Hotel Management den 28. sep. 2023
Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
10/10 – Utmerket
pamela
Reiste med familie
26. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
pamela
Bodde her 6 netter i september 2023
10/10 – Utmerket
Darlene
Reiste med partner
22. sep. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient great price
Darlene
Bodde her 1 natt i september 2023
Svar fra Hotel Management den 22. sep. 2023
Dear Darlene, We are so grateful for your words about your recent trip and appreciate our reasonable price. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
8/10 – Bra
Tracey
20. sep. 2023
Tracey
Bodde her 1 natt i september 2023
8/10 – Bra
David
18. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
good place to stay convenient to everything i needed
David
Bodde her 3 netter i september 2023
6/10 – Grei
Branden
6. sep. 2023
Branden
Bodde her 1 natt i august 2023
4/10 – Dårlig
Moshe
7. aug. 2023
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Moshe
Bodde her 2 netter i august 2023
2/10 – Forferdelig
Verifisert reisende
23. juli 2023
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 1 natt i juli 2023
2/10 – Forferdelig
Craig
Reiste med familie
6. juli 2023
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Craig
Bodde her 1 natt i juli 2023
2/10 – Forferdelig
Alise
Reiste med familie
2. juli 2023
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nasty! Roaches! Vomit!
Didn’t stay it was disgusting!
Alise
Bodde her 1 natt i juni 2023
Svar fra Hotel Management den 4. juli 2023
Dear Alise, On behalf of our entire staff, we sincerely apologize if we did not meet your expectations during your visit. We never want a guest to leave unhappy, and we are disappointed this was your experience. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
2/10 – Forferdelig
Latorya
21. juni 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property is filthy , there is no breakfast. I decline to go to another room because my room was filthy and the front desk lady refused to check me out even though I gave her the keys to the room and left the property. So she kept my reservation open to charge me for a day I wasn’t in attendance for. Refusing to give Expedia the waiver code but my bank handle it. DONT STAY HERE
Latorya
Bodde her 2 netter i juni 2023
Svar fra Hotel Management den 21. juni 2023
Dear Latorya, Thank you for sharing feedback. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
6/10 – Grei
ThuHa
Reiste med familie
11. juni 2023
Likte: Personale og service
1 night trip
Hotel is clean but is old. We are ok to stay one night. The staff is friendly.
ThuHa
Bodde her 1 natt i juni 2023
Svar fra Hotel Management den 14. juni 2023
Dear ThuHa, Thank you for being our guest. It is glad to know you had a pleasant stay and found our staff friendly and hotel clean. However, we are sorry for not meeting the expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. We hope you will return so we can make it up to you. Sincerely,Hotel Management
10/10 – Utmerket
Ameka
13. mai 2023
Ameka
Bodde her 4 netter i mai 2023
10/10 – Utmerket
Ameka
Reiste med familie og små barn
7. mai 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff
Ameka
Bodde her 1 natt i mai 2023
Svar fra Hotel Management den 7. mai 2023
Dear Ameka, Thank you for being our guests at Extended Stay America and sharing your feedback. Everyone works hard and provides the best service to our guests. So we are grateful to know you recognize their effort; thank you for appreciating the hospitality you received from our staff. We hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management
4/10 – Dårlig
todd
Forretningsreisende
2. mai 2023
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
todd
Bodde her 3 netter i april 2023
6/10 – Grei
Marcovalerio
Forretningsreisende
1. mai 2023
Likte: Personale og service
Likte ikke: Renhold og fasiliteter
Stayed for two days. The room was never cleaned.
Appliance were quite old. The carpet in the room looked like had not been cleaned in a while.
The staff however was very friendly and helpful
Marcovalerio
Bodde her 2 netter i april 2023
Svar fra Hotel Management den 1. mai 2023
Dear Marcovalerio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable trip for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On the contrary, considering our helpful staff, we hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
10/10 – Utmerket
Ameka
Reiste med familie og små barn
30. apr. 2023
Likte: Renhold, personale og service og fasiliteter
I love this property it’s convenient to work for me. The staff are super friendly. And the service is excellent
Ameka
Bodde her 4 netter i april 2023
10/10 – Utmerket
Ameka
Reiste med familie
25. apr. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff very clean and well lit parking lots
Ameka
Bodde her 4 netter i april 2023
Svar fra Hotel Management den 26. apr. 2023
Dear Ameka, Thank you for sharing your comments regarding your time at Extended Stay America. It's great to know you loved everything about your suite. We take pride in providing friendly service and homelike comforts for an enjoyable stay and appreciate you recognizing our efforts! We look forward to welcoming you back for another visit and wish you all the best with your travels. Sincerely,Hotel Management
6/10 – Grei
Joaquim
Reiste med familie
20. apr. 2023
You get what you pay for, for the price it was okay.
Joaquim
Bodde her 1 natt i april 2023
Svar fra Hotel Management den 21. apr. 2023
Dear Joaquim, Thank you for choosing our hotel for your visit to Louisville. While we are glad you were satisfied with the value you received compared to the price, we are disappointed that we did not meet all of your expectations. We apologize for any issues that kept your stay from being perfect. We are committed to improving our services and accommodations and hope you will consider trying us again next time you revisit our area.Sincerely,Hotel Management
10/10 – Utmerket
Ameka
Reiste med familie og små barn
18. apr. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love this property!! Very nice area.
Ameka
Bodde her 2 netter i april 2023
10/10 – Utmerket
Pangie
Forretningsreisende
25. mars 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Pangie
Bodde her 2 netter i mars 2023
Svar fra Hotel Management den 26. mars 2023
Dear Pangie, Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management
10/10 – Utmerket
Linda og Owensboro
Reiste med familie
22. mars 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Would want dishes and silverware in the room .
Linda
8/10 – Bra
Angelica
Forretningsreisende
8. mars 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Angelica
Bodde her 2 netter i mars 2023
4/10 – Dårlig
Michele
28. feb. 2023
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hall by the elevator was covered in something so sticky your shoe got pulled off and the elevator was filthy.
Michele
Bodde her 2 netter i februar 2023
Svar fra Hotel Management den 28. feb. 2023
Dear Michele, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
2/10 – Forferdelig
Bradley
Forretningsreisende, Reiste med en gruppe
23. feb. 2023
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was permanate residence for the people just out of jail.
Bradley
Bodde her 1 natt i februar 2023
Svar fra Hotel Management den 23. feb. 2023
Dear Bradley, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management