Terrasse/patio

Anmeldelser av Toll House Hotel Los Gatos

3.5 out of 5
Toll House Hotel Los Gatos
140 S Santa Cruz Ave, Los Gatos, CA

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 564 av totalt 999 anmeldelser." "
Rangering på 8 − Bra. 243 av totalt 999 anmeldelser." "
Rangering på 6 − Grei. 124 av totalt 999 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 999 anmeldelser." "
Rangering på 2 − Forferdelig. 28 av totalt 999 anmeldelser." "

9,2/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Manon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check-in went very smoothly, wonderful staff. Felt very welcoming. Excellent room.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 25. mai 2024
Dean Manon, it was a pleasure to have you with us and we look forward to welcoming you back!

10/10 – Utmerket

Madhuri

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to dining options and restaurants.
Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 25. mai 2024
Dear Madhuri, thank you for sharing some wonderful pluses about our hotel. We are conveniently located at the end of Downtown Los Gats! Walking distance to shops, restaurants, parks, theaters, and libraries.

6/10 – Grei

Katerina

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Walls are paper thin. Had a terrible night’s sleep between the people jogging back and forth on the floor above all night and the zoo animal like copulating in the room next door. Expected better privacy and insulation for the price of the stay. Bummer, because the hotel is nice in itself.
Bodde her 1 natt i mai 2024
Svar fra Front Office Manager den 22. mai 2024
Hello Katerina, thank you for choosing to stay with us and providing insightful feedback about your recent stay.

10/10 – Utmerket

Marcelo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Melhor hotel de Los Gatos, bem próximo dos principais restaurantes e lojas
Bodde her 1 natt i april 2024
Svar fra front office manager den 18. mai 2024
Thank you! You are the best guest. We look forward to welcoming you back.

10/10 – Utmerket

Emily

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 3. mai 2024
Emily thank you for your rating

8/10 – Bra

Shuyu

Likte: Renhold og personale og service
I like this hotel the location is great and the room is really clean
Bodde her 1 natt i mars 2024
Svar fra Front Office Manager den 3. mai 2024
Shuyu, it was a pleasure to have you with us and we look forward to your return.

10/10 – Utmerket

Donald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to trails, restaurants, nice area. Charging for Teslas and other Ev’s in covered parking.
Bodde her 2 netter i april 2024
Svar fra front office manager den 18. mai 2024
Donald, we appreciate you sharing what you enjoyed about your stay with us!

10/10 – Utmerket

Joseph

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel close to shops and amazing restaurants.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 29. apr. 2024
Joseph, your rating and feedback is valued. Thank You!

10/10 – Utmerket

Dioselin

Bodde her 1 natt i april 2024
Svar fra front office manager den 18. mai 2024
Dioselin, thank you for the 5 of 5 rating!

10/10 – Utmerket

Atsunao

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
エントランスが見つけづらいので、タクシーや友人に迎えに来てもらうことが不便。治安が良いので安心。スタッフが有能。
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 24. apr. 2024
Atsunao, thank you for your rating and feedback!

8/10 – Bra

steve

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I reserved a king balcony and the gave me a room on the first floor patio. I asked the front desk and they told me it was a balcony which is not correct.
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 24. apr. 2024
Hello Steve, when booking a King Balcony room you can receive either a balcony or patio room. I apologize we did not have a balcony room to get you into.

10/10 – Utmerket

Deborah og Incline Village

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This gem is at the end of a street filled with restaurants and shops. It’s quiet.
Bodde her 2 netter i april 2024
Svar fra Front Office Manager den 24. apr. 2024
Thank you Deborah for the inspiring feedback (:

10/10 – Utmerket

Jesus

Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 29. apr. 2024
Dear Jesus, thank you for you 5 of 5 rating!

10/10 – Utmerket

Mike

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Front Office Manager den 8. apr. 2024
Mike thank you for the wonderful rating!

10/10 – Utmerket

Hugh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra The Toll House Hotel Team den 8. apr. 2024
Thank you for the great review! We appreciate you staying with us, hope to see you again.- The Toll House Hotel Team

10/10 – Utmerket

SCOTT

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot in a funky neighbourhood, with lots of shops and restaurants. Clean, freindly staff. Would stay here again!
Bodde her 1 natt i mars 2024
Svar fra Kind Regards, Vanessa & the Toll House Hotel Team den 3. apr. 2024
Your feedback is very much appreciated. It is our priority to go above and beyond delivering our guests with exceptional service. We are very pleased that you enjoyed your stay and we look forward to accommodating you again in the near future. Thanks again!

10/10 – Utmerket

Beth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was very comfortable. The sheets were amazing. It had an amazing view of the mountains. The parking was fantastic. It was very easy to walk the darling town. It was very easy hyway acess. All in all very convenient.
Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 31. mars 2024
Beth, tank you for taking the time to leave such inspiring feedback. We hope to welcome you back this summer!

10/10 – Utmerket

Jimmie

Bodde her 2 netter i mars 2024
Svar fra Front Office Manager den 24. apr. 2024
Jimmie, your rating is outstanding! Thank you.

10/10 – Utmerket

samantha

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk was very friendly and check in was a breeze.
Bodde her 1 natt i mars 2024
Svar fra Front Office Managaer den 24. mars 2024
Dear Samantha, thank your for the very kind compliment. We are so happy our desk agents have made a positive impression.

10/10 – Utmerket

Devin

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good and clean place
Bodde her 1 natt i mars 2024
Svar fra Front Office Managaer den 24. mars 2024
Devin, thank for your review.

8/10 – Bra

Ellen

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is such a lovely spot in Los Gatos. It’s easy to walk everywhere and it’s quiet at night. Unfortunately the beds are not very comfortable (but if you like a super firm mattress with no cushion it will suit you fine). Nicest front desk staff, though, and very reasonably priced (which is a trade off with needing to bring your own mattress topper…)
Bodde her 1 natt i mars 2024
Svar fra Front Office Managaer den 12. mars 2024
Ellen, we appreciate your positive words about our hotel! I'm sorry to know the beds were not to your liking.

10/10 – Utmerket

Phaedra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice and clean with spacious rooms. Shower was great too.
Bodde her 1 natt i mars 2024
Svar fra Front Office Managaer den 10. mars 2024
Phaedra, thank you for your insightful feedback!

10/10 – Utmerket

Robert

Perfect for what I needed in Los Gatos
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 3. mars 2024
Dear Robert, we are ecstatic we were just what you needed. Looking forward to your next visit.

8/10 – Bra

GUL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Front Office Manager den 3. mars 2024
Dear GUL, thank you for your rating!

4/10 – Dårlig

Eric

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 3. mars 2024
Dear Eric, we are sorry to see based on your rating your stay with us may not been the best one. We hope you'll give us the opportunity to provide with a better stay experience.

10/10 – Utmerket

Patti

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Toll House Hotel was a wonderful location to stay. Multiple restaurants & shops in walking distance. On Sunday there was an amazing Farmers Market across the street at the park. We will definitely stay here again!
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 27. feb. 2024
Patti, it was a pleasure to have you stay with us. We happy to know you enjoyed all our favorite things about Los Gatos.

4/10 – Dårlig

aaron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Worst night’s sleep of all time.
The bed in the room was so hard that my wife and I got very very little sleep. We are not old or out of shape, and that bed had us both in pain all night long. With 4 kids in our home, we very very rarely get a chance to go anywhere. However, I had $81 in points, so we decided to take one night for ourselves. We live 3 hours north of Los Gatos, but we love the town. It’s peaceful and quiet, and our primary goal on these rare and short trips is to catch up on much needed sleep and relaxation so Los Gatos is great. Toll House came recommended on Hotels.com, so we decided to use my HARD EARNED points to get a nice room and relax together before coming home to our stressful environment. We are both more exhausted than when we left. It feels like we wasted our one chance this year to get away on a cheap, hard bed. The hotel is nice, the room was acceptable, but the most important thing, the bed, was beyond bad. By the way, my wife and I own a mattress store, so we know a cheap spring mattress when we feel one. I will never stay there again, and I’m not even sure if I will books through hotels.com again. The reward point system was degraded to a worse program. It takes forever to earn enough points to matter, and then you can just waste those hard earned points on bad stays.
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Dear Aaron, thank you for taking the time to write us a review! We are so sorry to hear the mattress was not to your liking and therefore you and your wife did not sleep well. We appreciate your acknowledgement on how wonderful the hotel and the town are and we do hope you'll give us the opportunity to welcome you back.

10/10 – Utmerket

Jimmie

Bodde her 2 netter i februar 2024
Svar fra Front Office Manager den 22. mars 2024
Jimmie, thank you for 5 out of 5 rating. We are ecstatic to know your stay was great!

10/10 – Utmerket

Nancy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
Hello Nancy, thank you for your rating!

8/10 – Bra

Mary

Reiste med familie
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 27. feb. 2024
Thank you Mary for your rating!

10/10 – Utmerket

Gary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property in a charming town.
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 26. feb. 2024
We couldn't agree more! Thank you for your review we look forward to welcoming you back.

10/10 – Utmerket

Tracy

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Toll House
The Toll House is a great place to stay if visiting any where in Los Gatos or Saratoga.
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 18. feb. 2024
Tracy, thank you for sharing what you love about the Toll House! We look forward to welcoming you back.

10/10 – Utmerket

Norman

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Loved the location and proximity to downtown Los Gatos. On a Saturday night, the hotel restaurant and bar were not open at 8 pm. The garage was flooded at the exit and at the walkway to the street. Water running into the elevator shaft. Room was clean. It took forever to get hot water to the shower. Almost gave up. Not enough outlets in the room.
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 18. feb. 2024
Dear Norman, it was a pleasure to have you stay with us and we look forward to welcoming you back! The stormy weather has been a challenge for us all, but the matter has been taken care of thank you for you concern.

8/10 – Bra

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They claimed to have pastries and fruit for breakfast 7am until 10am. We came down at 7:15 am and there was nothing… the front desk said they ran out… but there was no residue of the pastries and fruit so I told him I dont believe him. His face said he had lied.
Bodde her 3 netter i januar 2024
Svar fra Front Office Manager den 18. feb. 2024
Dear Richard, thank you for taking the time to leave feedback on your recent stay. I sincerely apologize for this incident and will be investigating this matter further. We pride ourselves on wonderful guest service experience and this does not meet our standard. We hope that you will return to give us the opportunity to create a bunch better experience for you in the future,

8/10 – Bra

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2024
Svar fra Front Office Manager den 18. feb. 2024
Dear William, we are happy to know you enjoyed your stay with us! We look forward to welcoming you back.

10/10 – Utmerket

Andres

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 18. feb. 2024
Dear Andres, thank you for rating your stay a 5 of 5! It was a pleasure to have you stay with us and we look forward to welcoming you back.

10/10 – Utmerket

Jill

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 18. feb. 2024
Dear Jill, thank you for your 10 of 10 rating. We are delighted to know you enjoyed your stay with us

10/10 – Utmerket

Melanie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Another wonderful stay at The Toll House. Super clean rooms, friendly staff, a great bed and a wonderful, cozy stay. Looking forward to my next stay!
Bodde her 2 netter i februar 2024
Svar fra Front Office Managaer den 11. feb. 2024
Thank you for your outstanding review! We look forward to welcoming you back.

10/10 – Utmerket

Mary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Office Manager den 6. feb. 2024
Mary, thank you for your rating! We look forward to your next stay at Toll House Hotel

10/10 – Utmerket

Maria

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice location with easy access to shopping and restaurants.. negative: extra $25 fee for water and wifi
Bodde her 2 netter i januar 2024
Svar fra Front Office Manager den 6. feb. 2024
Hello Maria, we thank you for your rating and feedback! The destination fee cover much more for our guest. It also covers two complimentary bottles of water daily in the room, continental breakfast, beach cruisers, gym access, parking, wifi, and welcome wine and cookie at check-in and spa wate.

10/10 – Utmerket

Anna og Cambridge

Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 12. feb. 2024
Dear Anna, your 5 of 5 rating is wonderful! Thank you.

10/10 – Utmerket

Harry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place, clean and friendly. Right next to downtown shops and restaurants.
Bodde her 1 natt i desember 2023
Svar fra Kind Regards, Vanessa & the Toll House Hotel Team den 16. jan. 2024
Thank you so much for your feedback! We strive each day to welcome our guests and to go above and beyond to provide excellent service. We are so pleased to hear that you enjoyed your stay and we look forward to seeing you again soon!

10/10 – Utmerket

Robert

Svar fra Kind Regards, Vanessa & the Toll House Hotel Team den 16. jan. 2024
Thank you so much for your feedback! We strive each day to welcome our guests and to go above and beyond to provide excellent service. We are so pleased to hear that you enjoyed your stay and we look forward to seeing you again soon!

10/10 – Utmerket

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 12. jan. 2024
Thank you for taking the time share a rating!

10/10 – Utmerket

Matt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Front Office Manager den 12. jan. 2024
Your rating it outstanding thank you Matt!

10/10 – Utmerket

Jesse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Front Office Manager den 7. jan. 2024
Thank you for your rating!

8/10 – Bra

Blair og Glendale

Bodde her 2 netter i desember 2023
Svar fra Front Office Manager den 26. jan. 2024
Dear Blair, thank you for your rating!

6/10 – Grei

April

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Front Office Manager den 21. des. 2023
April, we appreciate your rating!

10/10 – Utmerket

Christopher

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Los Gatos Holiday Party
Always love coming to this hotel for my annual holiday party in Los Gatos.
Bodde her 2 netter i desember 2023
Svar fra Front Office Manager den 21. des. 2023
Christopher, we are so happy you had a great time! We look forward to having you with us again next year.

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was beautiful. The staff was very friendly and helpful.
Bodde her 1 natt i desember 2023
Svar fra Front Office Manager den 17. des. 2023
We are so glad to know you enjoyed your stay! Looking forward to welcoming you back.