Nothing Quality of this experience, and I will explain in detail. First, we had to change room due to mechanical issues in the first room... that was not a big deal as we were not fully unpacked yet. Went and grabbed some dinner and came back to let the family swim. While the pool was dated, it was decent for the area and family had fun. Tried to ask for towels and barely got a word in response.
Any nightly amenities were one and done - Cookies, made once and quickly gone by staff. Hot water for drinks... made onces, and never refilled included hot chocolate packets. Swim towels, never refilled ended up sharing a towl as staff was non-existent and never came to the counter.
Bed time was noisy until well passed 1:00 AM, and bed was horrifically uncomfortable and worn (I am a side sleeper, and felt kinked). I even tried sleeping with my feet at the headboard!
Breakfast was decent, but constantly had to ask the staff to refill many hot and cold items that were out of stock. I came at 8:45, which is 45 minutes before breakfast ended. I noticed several others asking for one piece of sausage or one egg.
Room was decently cleaned as far as linen. Lamp shade has big stains on it from someone slipping something on it . Shampoo and Conditioner dispensers are ridiculous. I am all for saving the earth, and removing one time use containers, but you have to find an easier of dispensing.
Sorry - Had high hopes, but felt like minimal effort to keep lights on.