Hoteller i Lockport

«Clean, quiet room. Good quality breakfast.»

«Good hotel, good service, great beds and fluffy towels. The lack of information about the hotel/casinp in the room was unusual. Nothing regarding restaurants, where things are located and so on. There was only one place to get food, which was fine for us but if we wanted like a restaurant we would have had to leave the property. The icemaker on our floor didnt work and the fridge in our room actually halfway froze a sandwich i up in there for the night. »

«Good»

«Clean. Convenient. Good price. Bare bones, no frills, you get what you pay for. Basic budget Motel. Room was spotless..»

«Very good value; big, clean lobby; friendly, helpful staff.»

«Great locations. Lots of dining and shopping. Even a water park close by.»

«Unfortunately, my experience at this hotel was very disappointing. The room was not clean and I found multiple cockroaches during my stay. I even recorded videos because the situation was unacceptable. As a traveler, cleanliness and basic hygiene are extremely important, and this stay did not meet those standards at all. The hotel should improve room inspections, pest control, and overall sanitation before allowing guests to check in. I hope management takes these concerns seriously so future ...

«The counter check-in person was very nice and was really helpful. The breakfast was good and everything ran smoothly.»

«All of our billing was messed up and our credit card had charges in duplicate and worse. I tried three times to fix withstaff, very dumb. Then I spoke withsupposed manager. We could not wait to leave, on the road nd manager not in. We told them we would cancel all billing with credit card by 12 noon. At 11:50 am I finally spoke with manager after three additional call. He said his name was Bobi. HE said corrections would be made but they still have not.»

«There was a cockroach in our room. My friends in the room had a towel completely covered in someone's hair. The maid just folded it with clean towels. There was almost nothing for breakfast, as there were a lot of people. And there was nothing to eat. I had to wait about 15 minutes for the omelet to be brought. We didn't even have coffee, we had to ask. Usually we stay at this hotel and were satisfied, but this time something went wrong with them. I guess we'll have to change the hotel. And yes, ...

«To start, Tucker who was manning the front desk upon arrival, was welcoming, warm and friendly. He was extremely professional with the check in process. Had all our information and checked us in thoroughly and quickly. When we were trying to transport our luggage etc, we were having difficulty and he came to our rescue helping get everything up to and into our room. As we came and went he was extremely friendly and smiling with courteous greetings etc. He should be recognized for his excellent ...

«Parking was good, and we liked the location. Breakfast was also good. No complimentary water at check in, and lobby store is very expensive. The room was spacious and comfortable. The tub had no mat and only one vertical grab bar, so was risky for me. The pool was a disappointment for me. I use the pool as therapy for my bad legs. I can't use a ladder, need steps to get in/out. So we might stay again for short stay but not longer ones at the holidays. »

«Omelettes were delicious»

«Room had a bit of a weird smell to it, first floor room hallway was extremely loud, other than that a decent stay»

«It was a real pleasure staying there. My big thanks to María and all the staff that work with she to make this an experience beyond perfect. I will most certainly consider this location again before I look into any other place to stay. Thank you people for the friendliness, professionalism and caring. You made my work experience a family like stay, and I am so grateful for it. By the way, Sarah, and Germain went out of their way to contribute to this awesome experience. Cheers to you all. Keep ...

«The staff were wonderful, except that hot food for the breakfast was not available until nearly 7 a.m. (posted breakfast times were 6-9 a.m.). Biggest problem was just the noise. Listened to insterstate traffic all night, and the conversation in the room next door as well as in the hall. Not yelling, not partying, but voices went right through the connecting door as though it was open. Good earplugs solved this.»