Kjære Rune,Tusen takk for dine kommentarer om forholdene på hotellet vårt.Vi bestreber oss på å tilfredsstille våre gjesters behov og fremme deres komfort og velvære. Det er med spesiell takknemlighet at vi ser vårt mål realisert.Vi ser frem til å ønske deg velkommen til hotellet vårt igjen snartMed vennlig hilsen,Marta SousaAnsvarlig for gjesterelasjoner

Dear Guest, First we would like to apologize for not answering you in Norwegian. Thank you for your comments. It is always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you so much for your feedback. We regret that your experience with us was not the great experience that we strive to provide to all of our Guests. We will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for taking the time to leave us your kind comments about our service. We are glad to know that you enjoyed your experience with us very much. Our daily goal is to offer great experiences to our Guests and we are very glad to learn that we did so. We look forward to your next visit. Kind Regards, Ana Cláudia Branco - Real Experience Manager

Dear Guest, Thank you for sharing your opinion. We are disappointed to know that your experience did not reach your expectations. However, we would like to thank you for all your suggestions which are extremely important for our improvement and they will be taken into consideration by our management team. Please do not hesitate to contact us for any information or assistance you might require. We hope that in the near future we will have the honor to welcome you again to our Hotel. Kind regards, Ana Cláudia Branco – Real Experience Manager

Dear Makram,We would like to thank you very much for the top rating you gave our hotel and our service. We look forward to welcoming you back soon with the usual quality of our Hotel.Best regards,Marta SousaGuest relations manager

Dear Mr. Rino,We would like to thank you very much for the top rating you gave our hotel and our service. We look forward to welcoming you again soon with the usual quality of our Hotel as well as any other Hotel of the Real Group.Best regards,Marta SousaGuest relations manager

Dear Nathalia,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your comment is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon!Kind Regards,Marta SousaGuest relations manager

Dear Ashley,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you for the description of our service. It will certainly be very helpful for our future Guests. We also thank you for bringing this to our attention, and we assure you that we will do everything we can to improve.We look forward to your next visit to our Hotel Real Palácio.Best Regards,Marta SousaGuest relations manager

Dear Mrs. Allegra,Thank you so much for your constructive comments and review. It was a real pleasure to read your review and how much you have enjoyed your stay with us.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regards,Marta SousaGuest relations manager

Dear Leila,Thank you for mentioning our location as one of our best assets.In fact, our Hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again.Kind regards,Marta SousaGuest relations manager

Cher Frnaçois,Nous apprécions beaucoup votre commentaire et l'excellente note donnée à notre hôtel et à notre service.Nous nous réjouissons de vous accueillir à nouveau au Real Palácio.Meilleures salutationsMarta SousaResponsable des relations avec les clients

Dear Rose,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive.We regret your experience has been so different but we will pass your score on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,Marta SousaGuest relations manager

Dear Martin,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you for the description of our service. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Dear Mrs. Elaine,Thank you very much for your comments about our hotel, and we're very happy to hear that overall you enjoyed your stay with us.We endeavor to satisfy our guests' needs and promote their comfort and well-being. We would like to inform you that we have taken your comment into account and will do everything we can to improve and enhance your experience.We hope to welcome you back to our hotel soon.Best regards,Marta SousaGuest relations manager

Dear Mr. Noel,We sincerely regret that your experience was not the best one. Thank you for mentioning the commitment we make when a customer is dissatisfied with a situation.We hope that in spite those issues, we will still have you once more for an improved stay.Kind regards,Marta SousaGuest relations manager

Lieber Wolfgang,Vielen Dank, dass Sie unsere Lage als einen unserer besten Vorzüge erwähnen.In der Tat befindet sich unser Hotel in der Nähe der Metrostation, der Bushaltestelle für Touristen und des Einkaufszentrums El Corte Inglés. Es freut uns sehr, dass Sie einen so angenehmen Aufenthalt hatten und wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Marta SousaManagerin für Gästebetreuung

Dear Vanessa,Thank you so much for taking the time to leave us your kind comments.Its a pleasure to learn that you loved our Hotel and to know that you had such a memorable and unique experience.Thank you. It will certainly be very helpful for our future Guests.We look forward to your next visit to our Hotel.Best Regards,Marta SousaGuest relations manager

Dear Alex,Thank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your score is not positive. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaGuest relations manager

Dear Mr. Linda,We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review.Kind regards,Marta SousaGuest relations manager

Estimado Sr. EstebanMuchas gracias por su opinión, que merece toda nuestra atención y que sin duda nos ayudará en la mejora continua que tanto defendemos.Lamentamos que su estancia en nuestro hotel no haya cumplido con sus expectativas, ya que una de nuestras principales misiones es ofrecer experiencias únicas a nuestros huéspedes.Revisaremos los aspectos mencionados y le aseguramos que haremos todo lo posible para mejorarlos.Esperamos poder darle la bienvenida de nuevo en nuestro Hotel.Reciba un cordial saludo,Marta SousaResponsable de Relaciones con los Huéspedes

Dear Guest,Thank you for your comment and opinion.Feedback from our guests is very important to us.We regret that the facts you mentioned had a negative impact on your experience with us. These were certainly one-off situations that should not be repeated. However, we assure you that we will check the aspects mentioned and do everything we can to improve them.We look forward to seeing you again for a more positive experience.Best regards,Marta SousaGuest relations manager

Lieber Farhad,Wir fühlen uns geschmeichelt über Ihren Kommentar und wissen ihn sehr zu schätzen.Mit besonderer Wertschätzung nehmen wir zur Kenntnis, wie sehr Sie Ihren Aufenthalt in unserem Hotel genossen haben.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Beste grüße,Marta SousaGuest Relations Manager

Dear Kimmo,Thank you so much for your review. It was a real pleasure to read your review and how much you have enjoyed your stay with us.We look forward to welcoming you again, hopefully soon.Best regards,Marta SousaGuest relations manager

Dear Julien,We sincerely regret that you do not feel satisfied with your stay at our Hotel, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality.We regret your experience has been so different but we will pass your feedback on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.We look forward to welcoming you again, hopefully for an improved experience.Kind regards,Marta SousaGuest relations manager

Cher Cedric,Merci beaucoup d'avoir pris le temps de nous laisser vos aimables commentaires.C'est un plaisir d'apprendre que vous avez aimé notre hôtel et de savoir que vous avez vécu une expérience mémorable et unique.Merci pour la description de notre service. Elle sera certainement très utile à nos futurs clients.Nous nous réjouissons de votre prochaine visite dans notre hôtel.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Marta SousaResponsable des relations avec les clients

Caro Sr. Ivanildo,Muito lhe agradecemos o seu comentário, assim como a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel Real Palácio.Melhores cumprimentos,Marta SousaGuest relations manager

Cara Sra. Ana Lucia,Agradecemos o seu comentário e ficamos felizes por saber que desfruou da sua estadia junto de nós.A satisfação dos nossos Hóspedes é extremamente importante para nós.Esperamos recebê-lo novamente em breve para mais uma excelente experiência no nosso Hotel.Com os melhores cumprimentos,Marta SousaGuest relations manager

Caro Sr. Julio,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Esperamos voltar a recebê-lo no nosso Hotel Real Palácio.Melhores cumprimentos,Marta SousaGuest relations manager

Dear Marsha, We're very pleased to hear that your stay went very well, and that's also due to the hard work we put in every day to provide the best standards for our customers. Thank you very much for giving us the maximum score. Best regards, Marta SousaGuest Relations Manager

Cher Monsieur Jean, Nous vous remercions pour votre commentaire, ainsi que pour la note maximale que vous nous avez attribuée.Nous nous réjouissons de vous accueillir à nouveau et nous ferons tout ce qui est en notre pouvoir pour que vous continuiez à bénéficier de la même expérience, selon les normes les plus élevées. Salutations distinguées.Marta SousaResponsable des relations avec les clients

Cara Sra. Barbara,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Desejamos voltar a recebê-lo em breve com a qualidade habitual do nosso Hotel.Melhores cumprimentos,Marta SousaGuest relations manager

Dear Maiza, Thank you very much for giving us the maximum score. We're very pleased to hear that your stay went very well, and that's also due to the hard work we put in every day to provide the best standards for our customers. Best regards, Marta SousaGuest Relations Manager

Dear Mr. John,It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff.We will make sure that all of your comments are transmited to our team. They will be delighted.Thank you so much for leaving us your feedback. We look forward to welcoming you again!Kind regards,Marta SousaGuest relations manager

Cher Monsieur Paul, Nous vous remercions par avance d'avoir pris le temps de nous faire part de vos commentaires. En tant qu'hôtel Real Palacio, il est très important pour nous de savoir comment s'est déroulé votre séjour, et nous sommes très heureux que vous ayez apprécié notre petit cadeau. Si vous décidez de séjourner à nouveau chez nous, n'hésitez pas à me contacter pour que je puisse organiser votre réservation. Salutations distinguées, Marta SousaResponsable des relations avec les clients

Dear Mr. Peter,We are happy to learn that you have had a positive stay with us.We will share your positive opinion about the hotel in general.Please be assured that your other comments and suggestions will be taken into consideration and that we will do our best to improve wherever we can. Usually the friendliness of our team is praised by our guests but we will share your comment with our Front Office Manager.Thank you so much for your review and we look forward to welcoming you again, hopefully soon.Kind regards

Dear Mr. Markus,Thank you for the feedback. It’s always important to know our Guests opinion to maintain and improve our service every day.Our Guests' satisfaction is our main concern.We are delighted to know that you enjoyed your stay with us and we look forward to welcoming you again.Kind regards,

Caro Sr. Ederson,Ficamos felizes que o serviço de pequeno-almoço tenha sido do seu agrado.De facto, possuímos uma grande variedade de oferta que nos permite ir de encontro às preferências dos nossos Hóspedes e temos ainda uma equipa de profissionais de extrema qualidade que visam a satisfação plena dos nossos Hóspedes.Lamentamos contudo saber, que a sua experiencia não tenha corrido a 100% como esperou, no entanto informo que a sua avaliação será partilhada por todos, para melhorar-mos a cada dia.Melhores cumprimentos,

Dear Mrs. Esma,We regret that your experience did not meet your expectations.We will check all the aspects mentioned and assure you that we will do everything we can to improve them.We hope to see you again so that you can experience our usual high quality standards.Best regards,Hotel Real Palacio

Dear Mr. Arnaldo,Thank you for the comment you left concerning our hotel. It will be very helpful to improve our daily service.Our hotel will be going under some renovations and one of these renovations is the wi-fi connection.We look forward to welcoming you again very soon in order to show you the new quality of our wi-fi connection and other enhancements made.Best Regards,Marta SousaCostumer experience manager

Dear Payal,It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff.Only the best Guests make it possible for us to be the best Hotel.We look forward to welcoming you again, hopefully soon at the Real Palace.Kind regards,Marta SousaCustomer experience manager

Dear Mrs. Annetta,Thank you for the feedback.It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoyed our service in general. Our Guests' satisfaction is our main concern.We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future at the Real Palace.Kind regards,Marta SousaCustomer experience manager

Dear Guest,We sincerely regret that your experience was good but not the perfect experience that we strive to provide to all of our Guests. These are a set of observations that happen very exceptionally. Usually the comments about our Hotel are very positive, especially the ones about the friendliness and helpfulness of our staff.Your comment will be shared with our team in order to analyze your suggestions and we assure you that we will do our utmost to improve.Thank you for leaving us your review and comments. We look forward to welcoming you again, hopefully soon!Kind regards,Marta SousaCustomer experience manager

Dear Emanuel,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your feedback is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon.Kind Regards,Marta Sousa Customer experience manager

Dear Taro,Thank you for the feedback. It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoy our service in general. Our Guests' satisfaction is our main concern.Once again, we are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again in the near future.Kind regards,Marta Sousa Customer experience manager

Dear Russel, It’s always important to know our Guests feedback to maintain and improve our service every day. Our Guests' satisfaction is our main concern. We are delighted to learn that you enjoyed your stay with us and we look forward to welcoming you again!Kind regards,Marta Sousa Customer experience manager

Dear DanielaThank you for your feedback. We sincerely regret that your stay with us wasn't positive. We are very surprised that your opinion is so negative. Usually our guests praise our staff, the service and location. Kind Regards,Marta SousaCustomer experience manager