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Anmeldelser av Shetland Hotel

3 out of 5
Shetland Hotel
Holmsgarth Road, Lerwick, Scotland

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 42 av totalt 143 anmeldelser." "
Rangering på 8 − Bra. 72 av totalt 143 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 143 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 143 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 143 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

7,0/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kjell

Bodde her 1 natt i september 2023
Svar fra Edina den 20. sep. 2023
Hi Kjell,Thank you very much!We are always very happy to have you and hope to see you next year!

8/10 – Bra

Verifisert reisende

Likte ikke: Personale og service
Bodde her 3 netter i august 2019

10/10 – Utmerket

Evald

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Shetland folk festival stay
very convenient to stay at when coming with ferry- good standard. Great breakfast but the staff didn’t always get it right...but they corrected the mistakes - I had plenty of time anyway - visited the Shetland folk festival which was a great experience for music lovers - hotel a bit from town centre but OK to have a 15 min walk at 4 o’clock in the morning :-D

10/10 – Utmerket

Michael og Mississauga

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommend this hotel!! The staff is top notch!!! We spoke with Jane quite a bit and she was so helpful with suggestions on what to see and where to go. Anything we needed, we were helped with. The breakfast is great quality and had a nice choice. Rooms are basic but comfortable. We had 3 of us in a room and the room was spacious. Room service was amazing. We had a wonderful stay, and would stay again! We lived Shetland, and it is the people there who make it a special place to visit!! Thank you
Bodde her 3 netter i mai 2024

10/10 – Utmerket

ronald

Bodde her 3 netter i april 2024

10/10 – Utmerket

Sally

There are a few broken things in my room, and I could have used som instruction on how to operate heater. Staff were all friendly and helpfu!
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Marilyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 9 netter i september 2023
Svar fra Jane den 3. okt. 2023
Hi MarilynThank you so very much for the lovely feed backKindest RegardsJane

6/10 – Grei

Michael

Forretningsreisende
Bodde her 1 natt i september 2023

10/10 – Utmerket

Paul Kellond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel and very clean with everything we needed. Very friendly staff and so efficient.
Bodde her 5 netter i september 2023
Svar fra Jane den 16. sep. 2023
Hi Paul,Thank you so much for the lovely feed back. Its very well appreciated. Enjoy your weekend.Kindest RegardsJane

6/10 – Grei

Catherine

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Liked that the property was near the terminal and had things to walk to. Staff was friendly and helpful. It’s an older hotel and some rooms are showing their wear. Our room was very musty.
Bodde her 3 netter i august 2023

8/10 – Bra

Mark

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i august 2023

10/10 – Utmerket

Mary Ellen

Reiste med partner
The staff were very nice and attentive. Room was very clean and beds were very comfortable. Location not very pretty, very industrial. A bit too far from the main village.
Bodde her 1 natt i august 2023
Svar fra Jane den 3. okt. 2023
Thank you so much for the lovely feed back. Its very much appreciated

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juli 2023

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Drab strange hotel, but is there any better choice
A very dark and drab hotel, couldn’t see out of any of the windows as are so dirty, bed was horrendous, smelt like it hadn’t been changed, and was so rickety it kept me awake all night. Thought it served a purpose and otherwise the room and bathroom was clean. Some weird things like they had wired the electrical socket into the light switch, so if you wanted to charge your phone you had to have the main light on (not ideal if you want to sleep) Breakfast was ok, though staff need training, they need to start thinking in the mindset of the customer, what is it that they want when they come for breakfast? They seem very regimented in, you are a single person, you must sit here where the single people sit, no you can’t sit there it’s laid up for 2, you are only 1. No that’s not hospitality- you should be asking the guest where they want to sit, there is plenty of space. There was plenty of staff at breakfast so no excuse for the juices, continental, fruit etc to be permanently ran out, staff were walking past, paying no attention to it.
Bodde her 2 netter i juli 2023
Svar fra Jane den 24. juli 2023
Good AfternoonI am very sorry that you did not have a nice stay here with us. If you had have mentioned about the bed when you were here, we would have given you a new bed. We don't go round trying out all the beds so totally rely on a guest speaking to us about it. As you have done this anonymously mean the next guest will have a bad experience with the bed to sadly as we do not know what room you stayed in. Regarding breakfast, we would allow a guest to sit where they want if they were not happy with the single seats. If you wanted a window seat all you had to do is ask us and we would have been more than happy to move you. Again without knowing what days you were here I have no idea what staff were on to discuss the other issues with them. Once again I apologise. There should have been a Duty Manager on the floor, did you not speak to them? Looking forward to hearing back from youKindest RegardsJane

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
A 3 night holiday stay. Initial impressions were of a rather tired, dated hotel. The room was clean with adequate but basic facilities. Breakfast was good but spoilt by the filthy windows looking out over the ferry terminal. Staff were very friendly and helpful.
Bodde her 4 netter i juli 2023

10/10 – Utmerket

Chloe

Bodde her 1 natt i juli 2023
Svar fra Jane den 10. juli 2023
Hi ChloeThank you so much for the feed back, its very much appreciatedJane

8/10 – Bra

Kathleen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Had a continuous problem with the hot water cutting out in the shower. Staff was friendly and helpful. Hotel was quiet. Mattresses were low quality. Breakfast was fresh. We enjoyed Shetland very much.
Bodde her 4 netter i juni 2023

10/10 – Utmerket

MARK

Bodde her 1 natt i juni 2023

8/10 – Bra

Verena

Reiste med en gruppe
Likte: Renhold og personale og service
The staff was very friendly especially the young ladies in the dinning room. However, we were disappointed that the chef would not allow us to share an entree when it was obvious there was much too much food for one person. The location was great due to its location directly across from the NorthLink Ferry Terminal.
Bodde her 7 netter i juni 2023

2/10 – Forferdelig

Iain

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Just don't you have been warned.
It's grim and they took £135 on mainland you would get this for £40. Bed was ok
Bodde her 1 natt i juni 2023
Svar fra Jane den 23. juni 2023
Hi Iain, Hope your well !Did you speak to any management to explain how you felt. I'm sorry that you felt the hotel was grim but unless you tell us when your here, we cannot sort out the problem. Kindest RegardsJane

8/10 – Bra

K M

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
So close to the ferry terminal
Perfect hotel choice if your travels involve the Northlink Ferry - the terminal is literally across the road. Not really walkable to the town centre. Friendly staff.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Lynn

We liked the hotel although it was old and smelled musty it was clean. The staff was very nice except for the manager. Who consistently proved rude and arrogant. You really should consider telling him to clean up his customer service skills. He ruined our stay.
Bodde her 3 netter i mai 2023

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold og personale og service
Food fine, room clean and good size, staff friendly and helpful, location next to port and a few minutes from Lerwick town centre. The only downside was the building was a bit tired. Would use again.
Bodde her 3 netter i mai 2023
Svar fra jane den 26. mai 2023
Thank you for the lovely review. Very much appreciatedJane

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very present overnight stay at the Shetland Hotel. Will look to stay again next time in Lerwick.
Bodde her 1 natt i mai 2023
Svar fra jane den 26. mai 2023
Thank you very much, Im glad you had a nice time hereJane

8/10 – Bra

James

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
One night in Lerwick.
Hotel is OK, but food is really average with average service. I had chicken in a piri-piri sauce which was almost inedible - incredibly salty!
Bodde her 1 natt i mai 2023
Svar fra Jane den 24. mai 2023
Good Evening Mr. Service,Sorry to hear about the Piri Piri. Did you say something at the time, as we could have easily got something else for you. I have also spoken to the head Chef and no salt is ever added to his Piri Piri sauce. Once again I apologise but really wished that you had complained at the time as the situation cannot be resolved now.Kindest RegardsJane

8/10 – Bra

Douglas

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent and efficient front desk staff who were wonderful in providing suggestions of places to visit. Dining room service was a bit hit and miss at times - though food was generally good. Very, very convenient when arriving by ferry as the hotel is located just across from where the ferry docks.
Bodde her 4 netter i mai 2023
Svar fra Jane den 26. mai 2023
Thank you for taking the time to write a review. Jane

8/10 – Bra

terry

Bodde her 8 netter i mai 2023

10/10 – Utmerket

Anne

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a perfect location for people taking the ferry as the terminal is across the street. The hotel has been around for a while, so might seem a little worn, although we found everything clean and our room/suite was lovely. Hot breakfast was really good & staff were pleasant. Walking distance to much of downtown Lerwick in 15-20 minutes. Great hotel!
Bodde her 2 netter i april 2023
Svar fra Reception den 9. mai 2023
Hello Anne,Hope you enjoyed the stay and thankyou for your review. Have a nice day ahead.Regards,Reception

8/10 – Bra

John T

Forretningsreisende
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2022

8/10 – Bra

Ross

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022

8/10 – Bra

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Mary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable and Convient to the Northlink Ferry!
Bodde her 1 natt i oktober 2022
Svar fra Reception den 12. nov. 2022
Thanks for your review Mary.

8/10 – Bra

Diane

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
The staff were lovely and very helpful, the manager couldn't do enough for you. The room was a bit dated but very clean. The breakfast was very nice too.
Bodde her 3 netter i oktober 2022
Svar fra Reception den 12. nov. 2022
Thanks for your review Diane.

8/10 – Bra

Steffi

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Sehr hilfsbereites und freundliches Personal. Die Lage am Fähranleger ist toll - Blick aufs Wasser und geschäftiges Treiben, ohne, dass es laut und nervig wurde. Die zentrale Bushaltestelle Viking Bus Stop ist fußläufig in 10 Minuten zu erreichen.
Bodde her 13 netter i september 2022
Svar fra Reception den 12. nov. 2022
Thanks for your review Steffi.

10/10 – Utmerket

Linda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2022

8/10 – Bra

Cornelia Van

Reiste med familie
Likte: Renhold og personale og service
Prima voor een verblijf in Shetland. Wel nodig om een auto te huren.
Bodde her 3 netter i juli 2022

2/10 – Forferdelig

Nicola

Likte: Renhold og personale og service
Bodde her 5 netter i juni 2022

8/10 – Bra

BALBIR

Bodde her 1 natt i juni 2022

4/10 – Dårlig

Niki

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
Unfriendly welcome from reception staff. Bathroom and bed were clean, however décor in the bedroom and communal areas was drab and dated, and wallpaper peeling from the walls in bedroom. Waiting staff at breakfast were friendly and cheerful, and breakfast absolutely fine. Overall though I was disappointed with my stay. I was meant to return for another night later in the week, but cancelled and booked elsewhere.
Bodde her 1 natt i april 2022

8/10 – Bra

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and very welcoming, we were part of the hotels family, and my wife and l would recommend a stay to any of our friends.
Bodde her 2 netter i oktober 2021

10/10 – Utmerket

Raymond Scott og Santa Clara

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk/management staff was accommodating, helpful and pleasant. The restaurant staff were also great as was the food.
Bodde her 2 netter i oktober 2021

8/10 – Bra

Robert

Bodde her 1 natt i oktober 2021

8/10 – Bra

douglas

Likte: Renhold, personale og service og romkomfort
Don’t be put off by first impressions
Don’t be put off by the outside, the corridors or the fact the lift doesn’t stop on most of the floors with bedrooms. Or the fact that floor 4 doesn’t exist 😳 Outside looks like a nuclear bunker and the corridors are reminiscent of the hotel from the Shining. However, the beds are comfortable, it’s quiet, the TVs are great and the breakfast is excellent. And the staff are lovely. Also it’s right opposite Northlink ferry terminal, so it’s really handy
Bodde her 2 netter i september 2021

8/10 – Bra

John T

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
No hot water
Hotel was good, But there was no hot water in the morning.
Bodde her 1 natt i september 2021

2/10 – Forferdelig

Dr Bhramar

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very near to ferry terminal and town centre. Staffs are polite.
Bodde her 3 netter i august 2021

8/10 – Bra

Sarah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold og romkomfort
As good as could be expected in the current circumstances. The room was excellent
Bodde her 3 netter i juli 2021

10/10 – Utmerket

kenneth

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
quick restful stop
Everything was as planned and staff were good, food was excellent but had a squeaky bed or would give full marks
Bodde her 1 natt i juli 2021

8/10 – Bra

john

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Would certainly go back.
Great value for money, especially the restaurant, great food at reasonable prices. Good location and very helpful staff. Couldnt fault it.
Bodde her 2 netter i juli 2021

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good wee hotel close to Lerwick town centre
Bodde her 1 natt i mai 2021