Hoteller i Lenox

«floors haven't be vacuumed. laundry piles in hallways. no one working desk had to go to other property to check in.»

«Staff was excellent, nice looking place, cool snack and drink times. Delicious breakfast. ONLY PROBLEM WAS THAT OUT OF THE 3 ROOMS MY FAMILY STAYED IN ( AND WE LIVE IN 3 DIFFERENT CITIES)...WE FOUND BEDBUGS THAT CAME HOME IN OUR LUGGAGE FROM THE HOTEL. WE ARE NOTIFYING THE HOTEL»

«The pictures on here are no where close to what it actually looks like. There were cockroachs in the room, hair on the fitted sheet, the last occupants paperwork still on the table, food left on the TV stand, fridge was disgusting, the walk to the room was horrible, the whole place smelled like mold and wet carpet. We stayed a total of 30 minutes before we walked the key back and left. I wouldn't recommend that place to a homeless person. They need to be shut down.»

«Breakfast was sparse. The milk was sour. There was no attendant. It’s a decent room for the price. »

«This room was clean, tidy and the staff was very polite and helpful. I would certainly stay here again.»

«Towels were messy with black streaks, saw two bugs, and no necessities besides a bar of soap.»

«Bed was clean and neet bathroom sink clean bathroom clean except the walls . Walls in both rooms had what looked like food stains to the point I took photos as to not be charged like we had done that .one wall had sheet rick knocked off on a corner . What I felt like was not up to code was , no vent fan in the bathroom!! Seriously ? No vent fat !»

«After traveling 12 hours, we received a call from the hotel just minutes before arrival asking if we would switch from a double queen room we had reserved to a king room. I explained that we specifically needed the double queen room and was told there had been an "incident" and there was no choice. When we arrived about 5 minutes later, we were then told we had to wait another 30 minutes because the room needed to be cleaned--even though it was already 9 PM and we were exhausted. What made the ...

«Enjoyed the pool. Shower door in my room was off the tracks, water leaked quite a bit.»

«The bathroom was nice but the rest of the room needed a serious update carpet wall's and furniture.»