Eksteriør

Anmeldelser av Holiday Inn Express & Suites Frazier Park, An IHG Hotel

3 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 509 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 270 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 101 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 62 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 58 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Frank H

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super service!
Litt problemer med riktig type rom da vi kom, og fullbooket hotell. Det får Hotels.com ta skylden for. Portieren var vennligheten selv, og ordnet opp på en meget bra måte.
Bodde her 1 natt i november 2018
Svar fra FOM den 17. des. 2018
Vær oppmerksom på at vi var i stand til å fikse problemet og gjøre oppholdet ditt bra. Vi håper du besøker oss i fremtiden. Vennlig hilsen, Cristina O.

6/10 – Grei

LINDA og Tacoma

Likte: Renhold og personale og service
Hot tub is not operating. Staff is very friendly.
Bodde her 1 natt i mai 2024
Svar fra Hotel Manager den 28. mai 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the hot tub. We're glad to hear that you found our staff to be friendly. Your satisfaction is important to us, and we'll work to address the issue with the hot tub promptly.Sincerely, Hotel Manager

8/10 – Bra

Douglas

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was perfect, except for the very noisy fan on the heat pump. It kept waking us up throughout the night. Still, a very nice place to break up the long drive north. Excellent BBQ very nearby.
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 3. mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a pleasant stay overall and enjoyed the nearby BBQ. We apologize for the inconvenience caused by the noisy fan on the heat pump. Your comfort is important to us, and we'll address this issue promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more restful stay.Sincerely,Hotel Manager

10/10 – Utmerket

Robil

Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 3. mai 2024
Dear Robil,Thank you for your perfect rating! We're delighted to hear that you had a fantastic experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 – Utmerket

Christopher

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed it
Bodde her 2 netter i april 2024
Svar fra Hotel Manager den 2. mai 2024
Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority, and we're delighted that you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 – Utmerket

Cristina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Hotel Manager den 2. mai 2024
Dear Cristina,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your feedback is invaluable, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

10/10 – Utmerket

Patrick og Palo Alto

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pancake machine was broken.
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 30. apr. 2024
Dear Guest,We apologize for the inconvenience caused by the broken pancake machine. Our team is working to resolve the issue promptly so that we can provide our guests with the best possible breakfast experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right during your next visit.Sincerely,Hotel Manager

10/10 – Utmerket

Cecilia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 23. apr. 2024
Dear Cecilia,Thank you for your fantastic rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction means a lot to us, and we're grateful for your positive feedback. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel manager

8/10 – Bra

Debra og El Cerrito

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here at the last minute because of weather issues. I was surprised, the rooms were clean, the bed’s comfortable, the morning breakfast had yummy cinnamon rolls and chobani yogurt! A lovely surprise indeed after a long day of driving.
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 15. apr. 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that we could provide you with a pleasant stay, especially during a last-minute situation due to weather issues. It's great to know that you found our rooms clean, beds comfortable, and breakfast delicious. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we could exceed your expectations. We hope to welcome you back for another wonderful stay in the future, under better circumstances.Sincerely,Hotel Manager

8/10 – Bra

Kamruddin

Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 4. mai 2024
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that you had a positive experience during your time at our hotel. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 – Utmerket

Hilary

Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 3. mai 2024
Dear Hilary,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely,Hotel Manager

10/10 – Utmerket

Ada

Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 2. mai 2024
Dear Ada,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 – Utmerket

juan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Frontdesk staff were great. Housekeeping staff were courteous.
Bodde her 2 netter i mars 2024
Svar fra Hotel Manager den 1. apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our front desk and housekeeping staff to be courteous and helpful during your stay. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 – Utmerket

Jerry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Manager den 29. mars 2024
Dear Jerry,Thank you for leaving us a perfect rating on Expedia! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and comfort for our guests is our priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Manager

8/10 – Bra

payam

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel. New. Clean. Good location. Good breakfast. Good price.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Payam,Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be new, clean, and conveniently located. We're also pleased that you enjoyed our breakfast and found our pricing to be good. We appreciate your support and hope to welcome you back for another great stay in the future!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Carlos,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Wenkai

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like this hotel. Clean and good service. Definitely will come again next time. Good job!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 24. mars 2024
Dear Wenkai,Thank you for your perfect rating and kind words! We're thrilled to hear that you like our hotel and found it clean with good service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing our hotel, and we appreciate your support!Sincerely, Alejandra DeandaGeneral Manager

8/10 – Bra

jeff og Monterey

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra General Manager den 19. mars 2024
Dear jeff ,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Letiwe

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was so nice and clean! Breakfast was awesome! Will definitely go back here!
Bodde her 1 natt i mars 2024
Svar fra Hotel manager den 12. mars 2024
Dear Guest,Thank you for your enthusiastic review! We're thrilled to hear that you found our hotel nice, clean, and enjoyed the awesome breakfast. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

8/10 – Bra

Yinfa og Woodland

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly.
Bodde her 1 natt i mars 2024
Svar fra Hotel manager den 11. mars 2024
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you had a positive interaction with them during your stay. Providing friendly and helpful service is important to us, and we're glad to know that we met your expectations in this regard. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 – Utmerket

Noé

Bodde her 1 natt i mars 2024
Svar fra Hotel Manager den 30. mars 2024
Dear Noé,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. Your support means the world to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 – Utmerket

Letiwe

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great atmosphere. Conveniently located by the freeway. Good breakfast!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 7. mars 2024
Dear Letiwe,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed the great atmosphere of our hotel and found our location conveniently situated near the freeway. It's fantastic to know that you also enjoyed our breakfast during your stay. We appreciate your kind words and look forward to hosting you again for another enjoyable experience!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Jacqueline

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff especially the gentleman with the long white hair and mustache. Very helpful and I felt very safe and cared for . I came in at night andnwas very tired. So greatful for the soft clean bed and awesome.
Bodde her 1 natt i februar 2024
Svar fra Hotel manager den 27. feb. 2024
Dear Guest,Thank you for your kind words about our staff, especially our gentleman with the long white hair and mustache. We are delighted to hear that you felt safe and well-cared for during your stay. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that you enjoyed our soft, clean beds. Your satisfaction means everything to us, and we look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Manager

6/10 – Grei

Clara

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Easy check in. It wasn't crowded. The rooms are clean and newer. The fan in the room is noisy. We got the room on the freeway side but I didn't hear the freeway noises.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 18. feb. 2024
Dear Clara,Thank you for sharing your experience with us! We're pleased to hear that you had an easy check-in process and found the rooms clean and newer. We apologize for the noisy fan in your room but are glad that it didn't disrupt your stay. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Lori

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely nice and clean. Beds were the most comfortable hotel beds ever! All motels should have these standards.
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 12. feb. 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel extremely nice and clean, and that our beds were the most comfortable you've ever experienced. Providing exceptional comfort and cleanliness is our goal, and we're delighted that we exceeded your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another outstanding stay!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Lori

Forretningsreisende, Reiste med familie
Likte: Fasiliteter
Wonderful and clean hotel
Bodde her 1 natt i februar 2024
Svar fra Hotel manager den 12. feb. 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel wonderful and clean. Providing a comfortable and pristine environment for our guests is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Just passing through
Location was a little hidden, especially coming in after dark. Generally it was a good stay. The operation of the heater was annoying because the fan was so loud and apparently the room was not insulated so all night we kept hearing the heating go on and off. The room did stay heated though, which was surely a blessing. When I took the bags to the car it was lightly snowing and appeared it had been most of the night.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 10. feb. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that overall you had a good stay, although we apologize for any inconvenience caused by the location being hidden, the noisy heater, and the lack of insulation in the room. We appreciate your understanding and are pleased to hear that the room stayed heated during the snowy night. Your comments will be shared with our team to address these issues and improve the experience for our guests. If you're passing through again, we hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Deepa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just off the freeway but quiet, new property with very nice accommodations
Bodde her 1 natt i januar 2024
Svar fra General Manager den 27. jan. 2024
Dear Deepa,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you enjoyed your stay at our new property and found the accommodations to be very nice. It's great to know that despite being just off the freeway, the environment was quiet. Your positive feedback is appreciated, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Alejandra DeandaGeneral Manager

2/10 – Forferdelig

Marcos

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beware they’re thieves
They stated my card declined although booking was prepaid they charged the card refused to check in and refused to refund my money Beware they’re thieves they then lied and said I never showed up to check in when I was there am trying to check in for an hour they just lie and steal
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 22. jan. 2024
Dear Guest,We are deeply sorry to hear about the inconvenience and frustration you experienced during your attempted check-in. This is certainly not the level of service we aim to provide, and we apologize for any miscommunication or error that occurred. Your concerns are being taken seriously, and we will investigate the matter thoroughly. Please rest assured that your feedback is important to us, and we will work to address and resolve the issue promptly. We appreciate your patience and understanding.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Deborah og Loomis

Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 20. jan. 2024
Dear Guest,Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Alejandra DeandaGeneral Manager

10/10 – Utmerket

Anne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra General Manager den 16. jan. 2024
Dear Anne,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra General Manager den 17. jan. 2024
Dear Kimberly,Thank you for choosing us for your recent stay.It is heartwarming to receive a 10-star rating from our guests.It reflects how you had a pleasant stay.We are looking forward to your many journeys with us.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Annie

Bodde her 1 natt i januar 2024
Svar fra General Manager den 5. feb. 2024
Dear Annie,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Felt very safe here. Breakfast was clean, hot and lovely. Staff is great
Bodde her 1 natt i januar 2024
Svar fra General Manager den 13. jan. 2024
Dear Mary,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you felt very safe during your stay and that you enjoyed the clean, hot, and lovely breakfast. It's wonderful to know that our staff made a positive impression on you. Your feedback is greatly appreciated, and we look forward to providing you with another excellent experience in the future! Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 9. jan. 2024
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Aby

Bodde her 1 natt i desember 2023
Svar fra Hotel manager den 9. jan. 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 – Utmerket

Max

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 9. jan. 2024
Dear Guest,Thank you for the perfect score! We're thrilled to hear that you had a 10 out of 10 experience during your stay. If there's anything specific you loved about your visit, we'd love to hear more. Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

JULIO C

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 9. jan. 2024
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 – Utmerket

Angrej

Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Hotel manager den 9. jan. 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 – Utmerket

Bethany

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast was amazing! The staff was kind and helpful. The rooms were super clean and everything seemed brand new. We lived that there was a microwave in the room. We did not hear anyone all night and the rooms all seem very sound proof.
Bodde her 1 natt i desember 2023
Svar fra Hotel manager den 3. jan. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the amazing breakfast, experienced kind and helpful staff, and found the rooms super clean and well-equipped. Your satisfaction is our goal, and we're delighted that the soundproofing met your expectations. We appreciate your positive comments and look forward to providing you with another excellent stay in the future.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

laura

Bodde her 1 natt i desember 2023
Svar fra General Manager den 31. jan. 2024
Dear Laura,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Tetsuya

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable hotel!
Cleanly renovated hotel. Great!
Bodde her 1 natt i desember 2023
Svar fra General Manager den 30. des. 2023
Dear Tetsuya,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you found the hotel comfortable, cleanly renovated, and great. We appreciate your feedback and look forward to hosting you again for another comfortable stay!Sincerely, Alejandra DeandaGeneral Manager

6/10 – Grei

Bogdan og Rio Linda

Bodde her 1 natt i desember 2023
Svar fra General Manager den 27. des. 2023
Dear Bogdan,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Erendira

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra General Manager den 21. des. 2023
Dear Erendira,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

STEPHEN

Bodde her 1 natt i desember 2023
Svar fra General Manager den 19. des. 2023
Dear STEPHEN,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Alejandra DeandaGeneral Manager

2/10 – Forferdelig

Norma

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra General Manager den 18. des. 2023
Dear Norma,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Rosalba

Reiste med familie
Likte: Personale og service og romkomfort
some areas not really clean
Bodde her 1 natt i november 2023
Svar fra General Manager den 6. des. 2023
Dear Rosalba,Thank you for your perfect rating. We're glad to hear you had a positive overall experience. We apologize for any cleanliness concerns in certain areas and appreciate your feedback. We'll address this to ensure a consistently high standard throughout. Your input is valuable, and we hope to welcome you back for an even better stay.Sincerely, Alejandra DeandaGeneral Manager

10/10 – Utmerket

Julio og OAKLAND

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service
Bodde her 1 natt i november 2023
Svar fra General Manager den 30. nov. 2023
Dear Julio,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you received great service. Your positive feedback is appreciated, and we look forward to welcoming you back in the future. Safe travels!Sincerely, Alejandra DeandaGeneral Manager

4/10 – Dårlig

Elizabeth

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Waited an hour JUST for check in. One person working. One.
Bodde her 1 natt i november 2023
Svar fra General Manager den 24. nov. 2023
Dear Elizabeth,We sincerely apologize for the extended wait during check-in. Your experience is not reflective of our service standards, and we understand the frustration this caused. We will investigate the situation to ensure that necessary adjustments are made to improve efficiency. Thank you for your patience, and we hope to have the opportunity to provide you with a more timely and seamless experience in the future.Sincerely, Alejandra DeandaGeneral Manager

6/10 – Grei

Arijit

Bodde her 1 natt i november 2023
Svar fra General Manager den 24. nov. 2023
Dear Arijit,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Alejandra DeandaGeneral Manager