Thank you for taking the time to leave a review. I'm not sure what number you were calling, but we leave a personal cell phone number in all of our arrival documents as well as throughout the house and in the digital guestbook we send prior to arrival. If you call or text this number, then we always respond within the hour! I will talk with the handyman about the water temp! We request upon departure that guests strip beds, start a load of laundry, and start a dishwasher load. This is to assist the housekeepers in turning the home quickly for others and is standard in vacation rentals. We hope to host your next stay in Leadville!

Thanks for taking the time to leave a review! We are quick to respond when notified of any maintenance issues in our rentals! We provide a starter supply of all amenities for guests, but are happy to drop more off if necessary. For thr future., please reach out! We hope to host your next stay in Leadville!

Thank you for leaving a review! We did reach out to you immediately and offered to move you, but I realize that you arrived late and did not want to be inconvenienced. This is the first time we have had this issue mentioned in the home, and it has been booked all summer long... We recently had the home deep cleaned including the carpets treated and cleaned throughout. We check ALL properties prior to arrival, and our office manager did not notice any issue with the home! We will make sure to follow up and discuss options with the owner going forward! We strive to make sure all of our guests are satisfied with their experience and apologize that this was not the case with your stay. As you mentioned, we immediately refunded your remaining stay.

Thank you for taking the time to leave a review. I am so sorry that you had the issue during your stay and would love the opportunity to make it up to you in the future. I received the call late on Saturday night, and was not able to get a contractor to come look at the issue. I worked on finding someone else all day Sunday, and we communicated regularly. Unfortunately, we could not find anyone until Monday morning, at which time the issue was fixed. Obviously, things come up from time to time, and we are subject to the independent contractors that are available to take care of such issues. This is much more difficult on weekends and during holidays, especially in Leadville. We do everything possible, including offering one of our other 30 properties we manage, during these issues, to satisfy our guests. We hope to host your next stay in Leadville, and will make it up to you!