Eksteriør

Anmeldelser av DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 448 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 283 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 143 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 73 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 60 av totalt 1007 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

7,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Claudia

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My daughter got sick because there was a lot of dust and humidity in the room, water was cold and no hot water
Bodde her 3 netter i mai 2024

8/10 – Bra

Oumar

Likte: Renhold, personale og service og fasiliteter
Easy access quiet
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Ilia

Likte: Overnattingsstedets bygg og tilstand
The cookies were a great bonus. Clean room, terrific shower
Bodde her 1 natt i mai 2024
Svar fra Manager den 25. mai 2024
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Gbohunmi

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Manager den 25. mai 2024
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was loud noise next door to my room most of the night (Friday 5/17).
Bodde her 2 netter i mai 2024
Svar fra Manager den 20. mai 2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms

2/10 – Forferdelig

Ismail

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Manager den 20. mai 2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms

4/10 – Dårlig

Karmen

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Carpet in the room was dirty. Lamp and refrigerator were broke. Very lackluster facility.
Bodde her 3 netter i mai 2024
Svar fra Manager den 10. mai 2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms

6/10 – Grei

Victor

Bodde her 1 natt i mai 2024
Svar fra Manager den 26. mai 2024
Dear Victor,We appreciate you taking the time to share your feedback on your recent stay. While we're glad to hear that your overall experience was pleasant, we strive for perfection in every aspect of our guests' visits. If we fell short of this standard during your stay, we sincerely apologize. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations on your next visit. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to provide you with the exceptional experience we aim to deliver.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Portia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The toilet had trouble flushing.
Bodde her 1 natt i mars 2024
Svar fra Manager den 10. mai 2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Ernest og FORT WORTH

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Last minute stay was just what we needed, very quiet and safe location, highly recommend
Bodde her 1 natt i april 2024
Svar fra Manager den 26. apr. 2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Derrick

Bodde her 1 natt i april 2024
Svar fra Manager den 12. mai 2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms

8/10 – Bra

Sean

Reiste med partner
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Bodde her 1 natt i april 2024
Svar fra Manager den 16. apr. 2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Jorge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy limpia y acogedora
Bodde her 1 natt i mars 2024
Svar fra Manager den 13. apr. 2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
Bodde her 1 natt i april 2024
Svar fra Manager den 12. apr. 2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Daniel

Bodde her 1 natt i mars 2024
Svar fra Director of Rooms den 7. apr. 2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Carolin

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Look and feel good!
Bodde her 1 natt i mars 2024
Svar fra Director of Rooms den 7. apr. 2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Qingxin og Syosset

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
就是一家正常的快捷酒店,没有更好也没有更坏。
Bodde her 1 natt i mars 2024
Svar fra Director of Rooms den 7. apr. 2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Genny

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was fine, thanks..
Bodde her 1 natt i mars 2024
Svar fra Director of Rooms den 7. apr. 2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 – Grei

victor og lewisville

Reiste med familie
Just an average place with fairly friendly staff
Bodde her 4 netter i mars 2024
Svar fra Manager den 4. apr. 2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Austin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Manager den 4. apr. 2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Oluwakemi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Na
Bodde her 2 netter i mars 2024
Svar fra Manager den 1. apr. 2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Rene

Bodde her 2 netter i mars 2024
Svar fra Director of Rooms den 16. apr. 2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Jorge Luis

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
we received excellent service
Bodde her 1 natt i mars 2024
Svar fra NLyn den 26. mars 2024
Thank you

10/10 – Utmerket

Geno og Olney

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great checkin
Bodde her 1 natt i mars 2024
Svar fra NLyn den 18. mars 2024
Great-Many thanks!

10/10 – Utmerket

Alison og Berea

Likte: Personale og service
Bodde her 1 natt i mars 2024
Svar fra NLyn den 18. mars 2024
Great-Many thanks!

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 1 natt i mars 2024
Svar fra Manager den 11. mars 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 – Forferdelig

MICHAEL

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst stay ever. Will not be going back there
Bodde her 2 netter i mars 2024
Svar fra Manager den 4. mars 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Liza

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 – Utmerket

Dorian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was always pleasant and upbeat!!!
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 – Utmerket

henry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The bed was really comfortable. I had a great nights sleep .
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 – Utmerket

Carolina

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 – Utmerket

YENECk

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Manager den 18. feb. 2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

tavin

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Manager den 18. feb. 2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Joseph

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good service and it was pretty late
Bodde her 1 natt i februar 2024
Svar fra Manager den 18. feb. 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 – Forferdelig

MD AL AMIN

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn’t like their customer service
Bodde her 2 netter i februar 2024
Svar fra Manager den 18. feb. 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

horace

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel for a decent price. Location was not the best.
Bodde her 1 natt i februar 2024
Svar fra Manager den 18. feb. 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

6/10 – Grei

MW

Bodde her 1 natt i februar 2024
Svar fra Manager den 18. feb. 2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Paris

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Those cookies from the front desk are always the best. Breakfast wasn’t the best, but it did the job. Very convinent location if you have to travel between DC & Baltimore. Nice, safe & clean.
Bodde her 2 netter i februar 2024
Svar fra Manager den 12. feb. 2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Elena

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were nice but can you a little extra TLC
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 5. feb. 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

8/10 – Bra

Joan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay with no complaints!
Bodde her 1 natt i februar 2024
Svar fra Manager den 5. feb. 2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

yuhang

Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra Manager den 5. feb. 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

2/10 – Forferdelig

Alonzo

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
You do not care why
Bodde her 1 natt i januar 2024
Svar fra Manager den 5. feb. 2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Susan

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Hotel was convenient. Just off Rt. 95.
Bodde her 1 natt i januar 2024
Svar fra NLyn den 30. jan. 2024
Thank you-

10/10 – Utmerket

Georgette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Hotel Management den 29. jan. 2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms

8/10 – Bra

Teree'

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Hotel Management den 29. jan. 2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 – Dårlig

Jamie

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Found a cockroach in my room unfortunately.
Bodde her 4 netter i januar 2024
Svar fra Manager den 25. jan. 2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Abner

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold og personale og service
Bodde her 4 netter i januar 2024
Svar fra Manager den 25. jan. 2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Debra

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Manager den 22. jan. 2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 – Utmerket

Cassie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Manager den 18. jan. 2024
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 – Bra

Sherrie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
Bodde her 1 natt i desember 2023
Svar fra Director of Rooms den 9. jan. 2024
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms