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Anmeldelser av Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 662 av totalt 1071 anmeldelser." "
Rangering på 8 − Bra. 206 av totalt 1071 anmeldelser." "
Rangering på 6 − Grei. 101 av totalt 1071 anmeldelser." "
Rangering på 4 − Dårlig. 62 av totalt 1071 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 1071 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Elaine

Likte: Renhold og personale og service
Employees are very pleasant and polite Rooms show their age.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ginette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 24. mai 2024
We cherish your positive rating! Thank you for your support.

8/10 – Bra

Cara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful hotel.
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 24. mai 2024
Thank you for your review, Cara! We hope to care for you again in the future.

10/10 – Utmerket

Nancy og Austin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A Beautiful property. The lobby and common areas are full of art that reflects the area. Rooms are clean and comfortable.
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mai 2024
We are so happy that you enjoyed your visit with us, Nancy! Thank you so much for your review and support.

10/10 – Utmerket

Paul

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great resting spot after long drive. Very clean and convenient location.
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 22. mai 2024
We appreciate your kind words, Paul! Thank you so much for your support.

10/10 – Utmerket

patricia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a lovely hotel and our visits with them are wonderful from checking in to checking out. The pool is lovely. The location is great. Highly recommend
Bodde her 2 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 20. mai 2024
We are thrilled that you enjoyed many aspects of your stay with us, Patricia! Thank you so much for your kind words and recommendation.

10/10 – Utmerket

Stephen S

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were all really nice. The hotel itself is beautiful, though certainly not new.
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 17. mai 2024
Thank you for your review, Stephen! We are glad that you enjoyed our hotel and staff and we hope to see you again soon.

10/10 – Utmerket

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 14. mai 2024
We cherish your kind review, John! We hope you can return for another enjoyable stay with us soon.

10/10 – Utmerket

Jesus

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 14. mai 2024
We are ecstatic that you enjoyed your stay with us! Thank you so much for your positive review and support.

6/10 – Grei

Barbara

Reiste med familie
Likte ikke: Fasiliteter
The restaurant was horrible, the food cold and unbearable. Staff at front desk often not available. Rooms need upgrading.
Bodde her 4 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 14. mai 2024
We are sad to hear that there were aspects of your stay that negatively impacted your experience with us, Barbara. We appreciate you bringing your concerns to our attention and we will work with our team to improve.

4/10 – Dårlig

Keith

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The pictures did not match the feel and condition of the guests rooms The rooms were dated and the bedding was terrible. The tv was old and did not work There was no refrigerator
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mai 2024
We are sorry to hear that the room did not meet your expectations, Keith. We appreciate your honest feedback and we will share your concerns with our housekeeping and maintenance teams as we are always working to improve. We hope you will give us another shot to impress you in the future.

10/10 – Utmerket

Carol og BERNALILLO

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property. Restaurant was delicious with excellent service. The guests 1 floor below us on a patio were very loud and obnoxious all weekend, 6am, 10am, 5pm, 10pm, every day for 3 days. Screaming and loud partying. We asked them nicely to wait til 8am or before 10pm to be loud. Did not work.
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mai 2024
Thank you for taking the time to share about your stay with us, Carol. We are glad that you enjoyed our hotel and restaurant, but we apologize for the noise disturbance you experienced. We value your feedback and we would love another opportunity to care for you again in the future.

6/10 – Grei

Curtis

Reiste med familie
Likte: Renhold og personale og service
Average
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mai 2024
Thank you for your review, Curtis. We value your honest feedback.

10/10 – Utmerket

Kris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean rooms, good service, good restaurant and bar area.
Bodde her 2 netter i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 13. mai 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 – Utmerket

Amy

Likte: Renhold og personale og service
Nice property, but don’t count on using the EV chargers.
Bodde her 1 natt i mai 2024
Svar fra Kelsey H- Social Media Coordinator den 12. mai 2024
Thank you for your review, Amy. We value your support and feedback and we will share your concern with our team. We hope to care for you again in the future.

10/10 – Utmerket

Sheldon

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Brian og Chandler

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 6. mai 2024
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 – Utmerket

Diana

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property!
Bodde her 4 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 6. mai 2024
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 – Utmerket

Rossie R

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 3. mai 2024
Thank you for your positive review, Rossie! We appreciate your support.

2/10 – Forferdelig

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
Bodde her 4 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 30. apr. 2024
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
It was a nice place to stay with some historical charm.
Bodde her 5 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 30. apr. 2024
We appreciate your kind review, John! Thank you so much for your support.

6/10 – Grei

Kelli

Likte: Renhold og personale og service
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 6. mai 2024
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 – Utmerket

Rossanna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and great service
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 29. apr. 2024
Thank you for your kind words! We would love to care for you again in the future.

10/10 – Utmerket

Meredith

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is so cute and I love the hotel
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 29. apr. 2024
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 – Forferdelig

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 26. apr. 2024
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 – Utmerket

Michael

Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 22. apr. 2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 – Utmerket

Durwood

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 21. apr. 2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 – Dårlig

Paige

Reiste med partner
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 21. apr. 2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 18. apr. 2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 – Utmerket

yvette

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
n/a
Bodde her 3 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 19. apr. 2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 – Bra

Keenan

Likte: Renhold og personale og service
Bodde her 5 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 19. apr. 2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 – Utmerket

SUSAN

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 18. apr. 2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 – Grei

Cesar

Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 18. apr. 2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 – Grei

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 15. apr. 2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 – Grei

Margaret

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
Bodde her 3 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 15. apr. 2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 – Grei

Catherine

Reiste med familie
Likte: Fasiliteter
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
Bodde her 4 netter i mars 2024
Svar fra Kelsey H- Social Media Coordinator den 14. apr. 2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 – Dårlig

Dennis

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 15. apr. 2024
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 13. apr. 2024
We appreciate your positive review! We would love to care for you again.

10/10 – Utmerket

Joanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 13. apr. 2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 – Utmerket

rebekah

Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 1. mai 2024
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 – Grei

Abigail

Reiste med partner
Likte: Renhold og personale og service
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Svar fra Kelsey H- Social Media Coordinator den 13. apr. 2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 – Utmerket

Michael E

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 13. apr. 2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 – Utmerket

Craig

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, classy
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 10. apr. 2024
Thank you for your kind words! We cherish your support.

10/10 – Utmerket

catherine

Why not two queens?
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 13. apr. 2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 – Grei

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 10. apr. 2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 – Grei

Jeri

Reiste med partner
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 10. apr. 2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 – Forferdelig

John

Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 28. apr. 2024
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 – Utmerket

Erik

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice here!
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 7. apr. 2024
We value your kind review, Erik! Your support is greatly appreciated.

8/10 – Bra

MJ

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely stay
Bodde her 2 netter i april 2024
Svar fra Kelsey H- Social Media Coordinator den 7. apr. 2024
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 – Utmerket

Benjamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Kelsey H- Social Media Coordinator den 5. apr. 2024
We appreciate your rating and support, Benjamin! We hope you can return soon.