«Our recent stay fell significantly short of the expectations one holds for a 5-star establishment. While the property presents itself as a luxury destination, the actual guest experience was marked by arrogance and a lack of professionalism.
The team appeared mostly disinterested in guest well-being. It felt as though on-site jewelry sales and photoshoots took precedence over hospitality.
We found dirty glassware in our room. Furthermore, basic amenities like shampoo were missing. When we ...
«Our recent stay fell significantly short of the expectations one holds for a 5-star establishment. While the property presents itself as a luxury destination, the actual guest experience was marked by arrogance and a lack of professionalism.
The team appeared mostly disinterested in guest well-being. It felt as though on-site jewelry sales and photoshoots took precedence over hospitality.
We found dirty glassware in our room. Furthermore, basic amenities like shampoo were missing. When we ...
Franziska