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Anmeldelser av Imperial Swan Hotel & Suites

3 out of 5
Imperial Swan Hotel & Suites
4141 S Florida Ave, Lakeland, FL

Anmeldelser

4,4
Rangering på 10 − Utmerket. 84 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 101 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 159 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 201 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 456 av totalt 1001 anmeldelser." "

4,8/10

Renhold

5,2/10

Personale og service

3,6/10

Fasiliteter

4,2/10

Overnattingsstedets bygg og tilstand

3,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Ashley

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Randi

Reiste med partner
The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
Bodde her 3 netter i mai 2024
Svar fra Front Desk Swan den 15. mai 2024
Thank you for the feedback, we are so pleased you enjoyed your stay we hope to see you again!

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Front Desk Swan den 15. mai 2024
Thank you for the feedback, We are gald you enjoyed your stay!

10/10 – Utmerket

Herbert

Bodde her 1 natt i april 2024

4/10 – Dårlig

Mark

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.
Bodde her 2 netter i april 2024
Svar fra Front Desk Swan den 26. apr. 2024
Thank you for the feedback ! We appreciate you staying with us hope to see you again!

4/10 – Dårlig

Caroline

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
Bodde her 6 netter i april 2024
Svar fra Front Desk Swan den 26. apr. 2024
Thank you for the feedback.

2/10 – Forferdelig

Andre

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
Bodde her 3 netter i april 2024
Svar fra Front Desk Swan den 26. apr. 2024
Thank you for the feedback .

4/10 – Dårlig

Robert

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Old, no vending, no cable TV, old beds. Not the best stay.
Bodde her 1 natt i mars 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for the feedback

2/10 – Forferdelig

edward

No AC in hotel lobby or room, did not stay, would not recommend anyone stay at this hotel
Bodde her 1 natt i mars 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for the feedback

10/10 – Utmerket

Vladimir og miami

Likte: Personale og service
Bodde her 1 natt i mars 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for staying at our hotel .

2/10 – Forferdelig

Nathaniel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I couldn't go swimming because the pool didn't have water in it
Bodde her 1 natt i mars 2024
Svar fra Front Desk Swan den 12. mars 2024
Thank you for the feedback.

2/10 – Forferdelig

Elizabeth

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
When I arrived (for my reservation) there was a sign that said “be right back”; after waiting 20 min, I called a number that was taped to the wall. I left a voicemail saying I was at the front desk and there were others there too (2 others came after me). After another 15 minutes I called again and was sent straight to a full voicemail. Shortly after I received a text saying “what do you want?” So I responded I was trying to check in for my reservation. Another 10 min passed and a guy came down the elevator. Believe me, had I not had a reservation I never would have tolerated; coupled with the town was booked up for state championships. The entire facility was gross, had mold everywhere, stains in the tub (so disgusting I wouldn’t even shower) and I was terrified I would end up with bedbugs from the whole feel of the place. I would strongly encourage you to not post this place on your website—you shouldn’t encourage anyone to stay here.
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 6. mars 2024
Thank you for the feedback!But we believe what you felt was not right and not true.

8/10 – Bra

Shannon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice enough for the price paid.
Overall positive experience. The hotel was very nice for the price. Room was nice enough. Microwave and fridge in room but no coffee maker. Had to go to the front desk to get a remote for the tv. We were there two nights and did not get maid service so I don’t know if we stayed longer if there would have been anyone that came by. Lots of restaurants close by as well.
Bodde her 2 netter i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback, we appreciate your staying with our hotel.

4/10 – Dårlig

Ana

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Deberían de remodelarlo las bañeras están bien feas y manchadas tienen q darle una remodelación al hotel completo
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Heather

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Don’t stay
Couldn’t get ahold of front desk. No one would answer phone. No one there for check out. Blankets are hard and worse than jail blankets. Place is old and run down. No ice machine anywhere. No cable. Trash bins full on every floor and yes we looked cause we looked for ice everywhere. Gym closed and pool empty.(no water) shampoo was half used. It’s expensive and other hotels with bad reps are way cheaper and better
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

10/10 – Utmerket

Michael

Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

4/10 – Dårlig

Travis

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Misleading Advertising
The online photos are not truly representative of what the actual building looks like. The building is old and not well kept. Upon my arrival, the chap at checking was also working as the handyman and his clothing was filthy. During the night, my neighbor smoked in the bathroom and a trip to the bathroom was met with the choking, filthy odor of the cigarette smoke. With a little effort, this hotel could become a wonderful in the area.
Bodde her 2 netter i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

4/10 – Dårlig

Christy

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property is run down, dirty, and in desperate need of repairs. 1st room had broken shower. Staff was kind about moving us to a different room. It was very inexpensive, so I know not much can be expected.
Bodde her 2 netter i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

4/10 – Dårlig

Todd

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Never again
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

6/10 – Grei

Fabian

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bathroom faucet not working and the whole room smells and dirty
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

8/10 – Bra

Quintearus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback, we appreciate your staying with our hotel.

8/10 – Bra

Cathy

Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for the feedback

8/10 – Bra

Michael

Likte: Renhold og personale og service
Pretty decent place for the money compared to other places around Lakeland. Older facility, but no issues with the room at all. Pretty large facility, and I may have been the only one staying there. Internet was slow and no real amenities at the hotel. No management or representative in the building between 10 PM and 10 AM. Was a very quiet place to stay.
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback, we appreciate your staying with our hotel.

2/10 – Forferdelig

Russel

Bodde her 3 netter i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Charles

Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for the feedback

4/10 – Dårlig

Richard

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible place. There is no staff from about 10 AM to 4 PM. If you have a problem you are out of luck. Would never stay there again. Lobby looks like a storage room and the place looks like it is about to close down.
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

JAMES

Reiste med familie
nothing good . no sevice bath room was block.
Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

10/10 – Utmerket

Bradley

Bodde her 1 natt i februar 2024
Svar fra Front Desk Swan den 9. apr. 2024
Thank you for staying at our hotel.

2/10 – Forferdelig

Kloolis

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Brandy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Maria Laura Forteza

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay here, worst experience ever
Bodde her 1 natt i desember 2023
Svar fra Front Desk Swan den 2. mars 2024
Thank you for the feedback

2/10 – Forferdelig

Miguel

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Humid smell, leaking bathtub, no ice machine, no drinikng water, falure to make the rooms, no staff to assist, parking full of garbage, no breakfast, the building needs to be redone.
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

William

Likte ikke: Renhold
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

jun

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Unluckily uncomfortable
I stayed at 408 pm 12/24 407 visitors are crazy loud all night especially around 3am a guy was much upsetting whatever he was so loud and shouted many f words That’s why I couldn’t sleep almost entire night And hair dryer has broken when I turn on this it was almost caught fire And stand lights are not work So unfortunately totally it’s the worst in my experience
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Maria

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

2/10 – Forferdelig

Joseph

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Liked nothing. Horrible experience. Could not breathe in the room. Very musty smell. Probably due to mold.
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Christopher

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was not available at checkin. Had to wait 30 mins after calling three times.
Bodde her 1 natt i november 2023

4/10 – Dårlig

salvador

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Arn

Bodde her 2 netter i november 2023

2/10 – Forferdelig

Adolfo

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This place is simply a hotel in urgent need of a revamp, luckily it had operational elevators. Yet it was a last minute booking . Never again to this place unless a thorough overhaul is accomplished.
Bodde her 1 natt i november 2023

4/10 – Dårlig

Juan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
You should expell this property from your services. It does not have the minimum conditions to decency
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Steve

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Key card did not work so they asked me to inform them when I would return to let me into room. Due to language barrier, there was extreme difficulty communicating with staff. There was no TV remote or phone in the room so had to use cell phone to call front desk which would not answer until the 3rd call. The pool was "temporarily" closed but looked like a bomb had hit it. Multiple stains on room carpet. Killed a baby roach in the bed. Experience was so unpleasant, I chose to leave without staying for second night.
Bodde her 2 netter i oktober 2023

8/10 – Bra

Felicia

Forretningsreisende
Likte ikke: Renhold
Medium
Checking in took about 30 minutes. They couldn’t find anyone reservation- I booked two nights and when we had came back to my room after a long day, the key no longer worked because they only booked us for one night. Luckily someone was at the desk and fixed it in no time. We had a couple of roaches in our room, other than that we slept pretty soundly and no one bothered us.
Bodde her 2 netter i oktober 2023

4/10 – Dårlig

Troy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was old, rundown and smelly
Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Dixie

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property has no upkeep. Outdated and broken. Tons of trash everywhere, made it seem unsafe. Microwave in room didn't work, elevators didn't work half the time, and they had to fix the lock on my door because the key wouldn't work.
Bodde her 2 netter i oktober 2023

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Run from this place! Fast!
Well, this was THE definition of a dingy hotel. I don't think I have stayed a worse hotels and I travelled the 3rd world a lot. It looks like the last upgrade was done in the early 1990s judging by the style of carpet and furniture. Where do I start? -dead roaches in the hallway -worse stained hallway carpet ever -dried vomit in the corner in hallway -damaged wall corners in hallway and elevator lobby -dirty carpet in room, you dont want to take off your shoes - the pull-out couch mattress was detached from the frame and had 2 large brown stains on it the spring frame for the pull-out bed had so many missing springs that the mattress would just slump out of it, had to put it on the floor instead -shower had stains and mold. -no breakfast options whatsoever besides a coffee maker in the room - the good: toilet was clean, bed sheets were clean, AC worked.
Bodde her 1 natt i oktober 2023

6/10 – Grei

Ray

Bodde her 1 natt i oktober 2023
Svar fra Front Desk Swan den 17. okt. 2023
Thank you for staying at our hotel.

2/10 – Forferdelig

Angelique

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No one available at the front desk from 10p-10a. Smells terrible. Dirty. Trash in hallway. Cigarette burns on comforters. Only 1 room card provided.
Bodde her 1 natt i oktober 2023
Svar fra Front Desk Swan den 17. okt. 2023
Thank you for the feedback.

2/10 – Forferdelig

Dean

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not much security. Homeless person with cart in building. No Kleenex even available. Toilet tank wouldn’t not fill, could not use. Manager is AWOL. No one knows where she is. A very musty property. Do not stay here.
Svar fra Front Desk Swan den 17. okt. 2023
Thank you for the feedback.