We have stayed at this Westin many times. I'm sorry to say that there were several issues with the facilities during this visit. My mother was staying in a handicapped equipped room, which was not ready when we arrived...(well past 3 pm). A disabled person normally needs to rest when they arrive, so we kept inquiring. Turns out the room was indeed ready...housekeeping did not update in the computer. Upon arriving in the room, the TV did not work, and the desk chair was missing. Even though these issues were fixed promptly, I still do not understand why the staff would not check the equipment before prior to arrival. As for our room, the safe was inoperable. I reported this to the front desk, but it was never fixed during our stay, which was a major inconvenience since I had to carry my important papers and valuables with me everywhere. Finally, the hot water was extremely slow to come on...like 10 minutes! Reported that as well, but by the time the repair person arrived, the water finally got hot. I do wish they would do a better job with the guests' facilities.