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Anmeldelser av Premier Hotel The Richards

4 out of 5
Premier Hotel The Richards
3 Hibberd Drive, Meerensee Richards Bay, Richards Bay, KwaZulu-Natal

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 21 av totalt 79 anmeldelser." "
Rangering på 8 − Bra. 28 av totalt 79 anmeldelser." "
Rangering på 6 − Grei. 16 av totalt 79 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 79 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 79 anmeldelser." "

7,8/10

Renhold

7,6/10

Personale og service

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Peter

Bodde her 1 natt i november 2023
Svar fra Front Office TEAM den 23. jan. 2024
Dear Valued GUEST,Thank you for your review and rating.

8/10 – Bra

Thobile

Likte: Renhold og personale og service
Bodde her 3 netter i oktober 2023
Svar fra Front Office TEAM den 31. okt. 2023
Dear Thobile,Thank you for your review and rating. We hope to see you again soon.

8/10 – Bra

Alyson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Front Office TEAM den 26. okt. 2023
Dear Valued GUEST,Thank you for your review and rating.

8/10 – Bra

Nokukhanya

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Front Office TEAM den 18. sep. 2023
Thank you for your review and rating

8/10 – Bra

Sideshwar

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Twin beds
We booked a 2 twin-bedded rooms but were given 2 rooms with double beds instead. This was not good, but 1 room was bedding was subsequently changed, and the twin beds emerged. Rooms were clean overall, although the sink in one room was not very clear, and water emptied slowly.
Bodde her 2 netter i mars 2023
Svar fra Front Office den 28. mars 2023
Dear Valued GUEST,Thank you for your review.Your feedback is highly appreciated.We sincerely apologize for the inconvenience caused while staying with us.We do hope we can make it up to you when you visit Richards Bay again.

2/10 – Forferdelig

Pretty Nomlando

Bodde her 1 natt i mars 2023
Svar fra Front Office TEAM den 13. mars 2023
Dear Pretty,Thank you for your review and rating.

10/10 – Utmerket

iNova

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra Front Office TEAM den 18. okt. 2022
Dear Preston,Thank you for your review and rating.Trust we will see you again soon.

10/10 – Utmerket

thandeka a d

Bodde her 1 natt i september 2022
Svar fra Front Office TEAM den 14. sep. 2022
Dear Valued GUEST,Thank you for your review and rating.Trust we will see you again soon.

2/10 – Forferdelig

Le Roux

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Avoid
Property was not clean. Stains/Marks on the floors in the foyer and in the room. Very noisy. No facilities/services available after 9pm, including no food/beverage. Very old and tired furniture. Staff seemed inconvenienced during check-in.
Bodde her 2 netter i mars 2022
Svar fra Reservations TEAM den 9. mai 2022
Dear Valued GUEST, Thank you for your review and feedback. We will look into your concerns and address them accordingly

8/10 – Bra

Esona

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2021
Svar fra Reception den 13. jan. 2022
Dear Esona, Thank you for your review and rating.

10/10 – Utmerket

Yasin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Save money enjoy comfort
It's one of the peacefully situated very neat and clean and comfortable. Though I live only 20km away from hotel still I book and enjoy. It's very presentable. Just needs some halaal food for Muslim people so it can be more famous to even dine there. One suggestion to the owner try to build a massive comfortable swimming pool with all luxury around the pool.
Bodde her 1 natt i desember 2021
Svar fra Front Office TEAM den 21. des. 2021
Dear Yasin, Thank you for your review and feedback. We will keep in mind about Halaal Meals. Thank you for the suggestion.

8/10 – Bra

Sithembile

Bodde her 1 natt i november 2021
Svar fra Front Office TEAM den 22. nov. 2021
Dear Sthembile, Thank you for your review and rating.

6/10 – Grei

Charl

Forretningsreisende
Average hotel at best breakfast was disappointing for the money but great wifi though
Bodde her 1 natt i september 2021
Svar fra Front Office TEAM den 12. okt. 2021
Good day, Thank you for your review. We apologize for a disappointing breakfast. We will have a look at it and improve.

8/10 – Bra

Sideshwar

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2021
Svar fra Premier Hotel The Richards Team den 9. sep. 2021
.Dear Valued GUEST, Thank you for your review and rating

8/10 – Bra

Sideshwar

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
All in order
Bodde her 2 netter i juli 2021
Svar fra Jaco den 27. juli 2021
Thank you for your the postive feedback. Have a super day and please be safe.

6/10 – Grei

Thomas

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2021
Svar fra Premier Hotel The Richards Team den 15. juni 2021
Thank you for your review and rating. Hope to see you again soon

2/10 – Forferdelig

Richard

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2021
Svar fra Premier Hotel The Richards Team den 6. apr. 2021
We are still awaiting for the review to be removed as the GUEST booked the wrong hotel and stayed at a different property.

10/10 – Utmerket

Bhekizitha

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I liked strict adherence to COVID restrictions. We were each offered a Sanitizer and a pen to sign and kept these!!!
Bodde her 1 natt i desember 2020
Svar fra Premier Hotel The Richards Team den 8. jan. 2021
Dear Bhekizitha, Thank you for taking the time to provide feedback on your stay. We hope to welcome you back in the near future.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2020
Svar fra Premier Hotel The Richards Team den 18. nov. 2020
Thank you for your kind review

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
The overall experience was really good. The only downside was that there was a bug that crawled on my face while I was sleeping.
Bodde her 1 natt i februar 2020
Svar fra Paige den 3. mars 2020
Good day anonymous, Thank you very much for your feedback, we are thrilled to hear that you enjoyed your stay with us. I do apologize that there was a bug. We hope to see you again soon.

8/10 – Bra

Siduduzo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2020
Svar fra Paige den 18. feb. 2020
Thank you for your review rating, it is greatly appreciated.

10/10 – Utmerket

Nomfundo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome, Reception staff was friendly, room was clean... Thank you
Bodde her 1 natt i februar 2020
Svar fra Paige den 17. feb. 2020
Thank you very much Nomfundo for your feedback. It is greatly appreciated and we look forward to welcoming you back in the near future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent but no breakfast buffet.
Bodde her 2 netter i januar 2020
Svar fra Paige den 13. jan. 2020
Good day Anonymous, Thank you very much for the feedback, we hope to welcome you back again soon.

8/10 – Bra

Ayanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Happy guest
Had an awesome stay, the service is great and staff is very helpful & friendly. Would recommend it to anyone and everyone visiting NRB
Bodde her 2 netter i desember 2019
Svar fra Paige den 6. jan. 2020
Thank you very much for your excellent feedback. We are thrilled to hear that you enjoyed your time with us. We cant wait to welcome you back again soon.

10/10 – Utmerket

Cowell

Bodde her 1 natt i desember 2019

6/10 – Grei

LMC

Likte: Renhold og personale og service
Bodde her 2 netter i november 2019
Svar fra Paige den 12. nov. 2019
Thank you LMC for taking the time to provide us with feedback of your stay.

10/10 – Utmerket

Sya

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra Paige den 28. okt. 2019
Good day Sya, Thank you very much for your excellent review rating. We look forward to welcoming you back again soon.

4/10 – Dårlig

alan

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Avoid this property.
Website lies-no shuttle. They will arrange a driver for you. We arranged our own @ 250 rand. Chief reason for low rating is complete non response to a loud party on our floor. Called the desk at 11pm but the party continued until 4 am without a break. Our first night of holiday after a full day of flying and no sleep. Lift was broken and our room was on third floor.
Bodde her 1 natt i oktober 2019
Svar fra Paige den 28. okt. 2019
Good day Alan, I do apologize that your first night stay with us was not a peaceful experience. As advised in your previous mail, we are investigating as to the events of that evening in hopes to rectify as to not have a re-occurrence. Regarding the airport shuttle, as per the website this is an option that is available that we would happily arrange for our guests, it is an outsourced service and is at an additional charge. I do apologize that there was some confusion regarding this matter. I would also like to express our apologize that upon arrival our lift was out of service. During your check in we were undergoing our monthly lift service and inspection, the downtime was minimal and service was restored after 45 minutes. I do hope you had the pleasure of an easy trip to the restaurant, bar or check in after this was restored.

6/10 – Grei

Yasin

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Not satisfied
It was frustrating because I was booked for a queen size bed and I was give two single bed joined for me and my wife. How pathetic is that.
Bodde her 2 netter i september 2019
Svar fra Paige den 4. okt. 2019
Good day Yasin, Thank you very much for feedback on your stay. I do apologize that you did not get your desired bed configuration, our rooms consist of twin, double, king and queen beds. We allocate rooms according to availability. I do apologize that the room configuration you received did not meet expectations.

4/10 – Dårlig

Dr Danie

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
At check in there were wedding guests at reception making a hell of a noise. I could not hear the clerk talk. He did nothing to quite them down. Rest if stay quite noisy. Restaurant food and service excellent.
Bodde her 2 netter i september 2019
Svar fra Paige den 25. sep. 2019
Good day Dr Danie, Thank you very much for taking the time to review us and provide us with feedback on your stay. I am happy to hear that you enjoyed our food and restaurant. I must apologize for the noise levels that you experienced during your check in process. As I am sure you were advised, we did have a wedding with us. I do hope that you were return in the near future.

8/10 – Bra

D M

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great but conttol your noise levels
I love your hotel. However. On the night of my stay you had guests cavorting in the passage till 12.30. A very bad nuisance while on business
Bodde her 1 natt i september 2019
Svar fra Paige den 16. sep. 2019
Good day DM, Thank you very much for taking time to provide us with feedback on your most recent stay. We are thrilled to hear that you love our property. I must apologize that other guests were disturbing your sleep with elevated noise levels. Thank you for bringing this to our attention. We do hope to welcome you back to our establishment again soon.

4/10 – Dårlig

Ntambiso

Likte: Renhold og personale og service
WiFi didn’t work for the entire stay
Bodde her 5 netter i september 2019
Svar fra Paige den 9. sep. 2019
Good day Ntambiso, I appologize for the inconvience caused regarding the Wifi during your stay with us. I have tried to locate your booking based on Expedia profile name, however I have had no luck, perhaps your reservation was listed under a different name. Please kindly advise or contact us at the hotel in order to discuss this matter further to investigate.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
disappointing
my stay was unpleasant due to how loud the hotel can be-you can literally hear peoples conversations when they walk outside the corridor.there was also a couple of kids who decided banging the doors every few minutes and shouting was a great idea at 21:00!!!
Bodde her 2 netter i desember 2018
Svar fra Paige den 7. jan. 2019
Good day Anonymous, Thank you very much for bringing this to our attention. I will certainly investigate as we ensure that security patrols the corridors in order to minimize any excess noise levels. Thank you again.

10/10 – Utmerket

Sthandiwe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2018
Svar fra Paige den 7. jan. 2019
Thank you very much for your 5 Star feedback.

8/10 – Bra

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Fully great old fashioned hotel. No problems during my stay and comfy. But only there for a few hours.
Bodde her 1 natt i november 2018
Svar fra Paige den 27. nov. 2018
Thank you very much for your positive feedback. We look forward to welcoming you back again soon.

8/10 – Bra

Rickey L

Nice hotel for the area and the price. Staff are helpful and friendly. One stay the hotel was very noisy, but we gave it another chance and it was better. The restaurant is nice.
Bodde her 1 natt i november 2018
Svar fra Paige den 27. nov. 2018
Thank you very much for your kind words. We are thrilled to hear that you enjoyed your stay with us.

6/10 – Grei

GRAEME

Likte: Romkomfort
Bodde her 2 netter i november 2018
Svar fra Paige den 6. nov. 2018
Thank you Graeme for your review. We hope to welcome you again soon

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Richards Hotel
The hotel was okay. The food reasonably good if not in the expensive side. First night asked for Pork cutlets they were supposed to be crumbed, they were not. Wifi through a third party provider a bit dodgy, kept dropping and sow connections some times. Would I come there again. Yes.
Bodde her 3 netter i oktober 2018
Svar fra Paige den 6. nov. 2018
Good day, Thank you very much for taking the time to review us, it is greatly appreciated.

10/10 – Utmerket

Jerry og New Haven, Ct

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic Hotel and Spa. The meals, both breakfast and dinner were first class.
Bodde her 4 netter i september 2018
Svar fra Paige den 25. sep. 2018
Good day Jerry, Thank you very much for your positive feedback. I am thrilled to hear that you enjoyed your stay with us and your meals. I shall send your compliments to the Chef.

6/10 – Grei

Rickey L

Richard bay premier hotel.
People were very nice. The buffet was superb. But there was no tip sheet and it was too hot for the comforter. There were very loud people coming and going all night long and almost impossible to sleep. No insulation in the walls to muffle any sound. The carpet strip wasnt enough to muffle noise in the hall. Other than that it was very nice.
Bodde her 1 natt i september 2018
Svar fra Paige den 18. sep. 2018
Good day Rickey, Thank you very much for providing us with feedback on your stay. It is greatly appreciated. I am thrilled to hear that you enjoyed your stay. I apologize that you were inconvenienced with the noise levels from other guests. I will certainly bring this to the attention of our General Manager to review and devise a plan going forward to resolve this issue.

2/10 – Forferdelig

Maria

Likte: Renhold
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disaster stay. VERY NOISY!
My young daughter and I travelled alone and shared a room. I will not recommend this hotel to anyone and definately not go back there. VERY noisy, guests party in their rooms from 11pm to 4am, non-stop. Bedroom doors are left open with loud music and guests shouting. Some guests even cooked food in their room, bringing their own slowcookers, causing power failures in other rooms!! The building is not very soundproof and any noise in the hall can be heard in your bedroom. We stayed for 4 nights and I had not much sleep during that whole time. No manager was on duty Saturday, could not take the matter up with anyone.
Bodde her 3 netter i august 2018

6/10 – Grei

Verifisert reisende

Likte: Renhold
Bodde her 1 natt i august 2018
Svar fra Paige den 4. sep. 2018
Thank you Anonymous for your rating, please tell us how we could have made your stay more enjoyable?

10/10 – Utmerket

Janine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very clean, comfortable and quiet
Bodde her 1 natt i august 2018
Svar fra Paige den 4. sep. 2018
Good day Janine, Thank you for your review and rating.

6/10 – Grei

Ginah

Bodde her 1 natt i juli 2018
Svar fra Paige den 4. sep. 2018
Thank you very much for your rating

8/10 – Bra

CEBISILE

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Bodde her 1 natt i juni 2018

10/10 – Utmerket

Best location

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

8/10 – Bra

Terry

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A hotel if you are in Richards Bay with a reason
It seems that the only people who go to Richards Bay are on business, or are there to visit relatives. Not much of a tourist attraction! We were there to visit family-related locations. The hotel is far away from anything, which is OK if you have a car - which is the only way to get there! We were pleased with the hotel, which is easy to find, and were given a room overlooking the indoor courtyard. Very nice. Good food in the restaurant - which is very helpful, because there is nothing else around the hotel without going into the civic centre. The latter largely boasts fast food outlets.
Bodde her 3 netter i februar 2018

8/10 – Bra

Tseliso

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2018