Dear Guest, Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our hotel being new.If there's anything specific you particularly liked about your stay or any suggestions for further improvement, please feel free to share. Your insights are valuable to us as we aim to provide the best possible experience for our guests.We hope to have the pleasure of welcoming you again in the future.Sincerely, The Sheraton Kuching Hotel.

Dear Esteemed Guest,Thank you for sharing your detailed feedback about your recent stay at our Sheraton hotel. We appreciate your kind words about the comfortable and clean room, the friendliness of our staff, and the overall breakfast quality. However, we are truly sorry to learn about the issues you encountered, and we sincerely apologize for any inconvenience caused.We take your concerns seriously, and we have immediately addressed the leak issue above the shower head. Our maintenance team is actively working to resolve the problem and prevent any recurrence. We are also conducting a thorough investigation into the cleanliness lapses you mentioned regarding the cutleries and plates during breakfast service.Your feedback is invaluable to us as we continuously strive to improve our services. We understand your expectations, and we are committed to ensuring that our guests have a flawless experience.We apologize for not meeting your expectations during your stay with us, and we appreciate your understanding. If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,Sheraton Kuching

Dear Valued Guest, We sincerely apologize for any inconvenience caused for some facilities are still not able to reveal to public during your stay. We understand the importance of these amenity, and we are currently furnishing the facility to better serve our guests in near future.Thank you for taking the time to share your feedback with us. We appreciate your kind words about the service excellency of our staff. We value your feedback and hope to have the opportunity to provide you with an even more enjoyable experience in the future.Best regards,Sheraton Kuching

Dear Tony,Thank you so much for taking the time to leave us an excellent review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching

Dear Dan, Thank you so much for taking the time to leave us a full score! We're thrilled to learn that you enjoyed your stay with us. Your encouragement means a lot to our team, and we are delighted to know that we could contribute to making your experience memorable. We strive to provide exceptional service, and it's always rewarding to receive positive feedback from our guests. We truly appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for how we can make your next visit even more enjoyable, please feel free to let us know. We look forward to serving you again soon! Best regards, Sheraton Kuching

Dear Sha,Thank you for taking the time to share your feedback with us. We appreciate your comments and would love to learn more about your experience to better understand how we can enhance it.If there are specific aspects of your stay that you feel could be improved or if there's anything you would like to bring to our attention, please don't hesitate to reach out. Your satisfaction is our top priority, and we are committed to making every guest's stay exceptional. Please feel free to contact us directly if there's anything we can do to address your concerns or preferences.Best regards,Sheraton Kuching