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Anmeldelser av Swiss-Garden Beach Resort Kuantan

4 out of 5
Swiss-Garden Beach Resort Kuantan
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 85 av totalt 467 anmeldelser." "
Rangering på 8 − Bra. 228 av totalt 467 anmeldelser." "
Rangering på 6 − Grei. 117 av totalt 467 anmeldelser." "
Rangering på 4 − Dårlig. 25 av totalt 467 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 467 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

8,0/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et flott hotell rett ved stranden. Smilende og trivelig betjening. God og variert frokost. Litt dyrt å spise på hotellet, men det finnes en rekke andre restauranter over gaten dersom man føler for det. Store fine rom, flott bassengområde. Litt langt fra sentrum, men drosje er billig og lett å skaffe.

8/10 – Bra

Bente og kristiansand

Likte: Renhold, personale og service og romkomfort
hyggelig opphold
Vi hadde et flott opphold her, det første rom vi fikk i 3 etasje på resepsjonssiden luktet det mugg så vi byttet rom til den andre siden og det var helt topp. gode store rom og gode senger. Nydelig buffet. flott bassengområde men litt tungvindt om du skulle ha noe å drikke v/ bassenget så måtte du selv gå inn i resturanten å bestille. Hadde verdens beste massasje på Spa. jeg har hatt utrolig mye massasje før og er selv massør så dette var bare helt topp. Hyggelige folk. litt mye bølger i sjøen og langgrundt. ellers en kjempefin lang ren strand.

8/10 – Bra

Ole og Hedmark, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dejlig badehotel nord for Kuantan
Hotellet ligger ca. 25 min kørsel nord for Kuantan. Det er svært høy standard på hotellet. Likedan er restauranter og Spa ganske dyrt. Det er masse billige restauranter rett ut for hotellet som kan prøves hvis man vil leve litt billigere. Egen strand. Vi reiste 2 voksne og 3 barn.

8/10 – Bra

TEOW MING

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall is good.
Bodde her 2 netter i mars 2024
Svar fra Nabilah M.J. Marcom Executive den 2. mai 2024
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 – Utmerket

Mohan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Studio room was newly renovated & nicely done!
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Azrin den 13. okt. 2023
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 – Bra

Chooy Yee

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
Bodde her 1 natt i august 2023
Svar fra Azrin den 16. aug. 2023
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 – Bra

Beatrice

Bodde her 4 netter i juli 2023

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
The bathroom is old and dated.
Bodde her 3 netter i juli 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 26. juli 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Bra

Min Li

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
Bodde her 2 netter i juni 2023
Svar fra AL HAZIQ den 30. juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Bra

Hany

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 30. juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 – Utmerket

SAW KEONG

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
Bodde her 1 natt i juni 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 17. juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 – Dårlig

THIAN NGAN

Bodde her 1 natt i mai 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 30. juni 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 – Utmerket

Anis

Bodde her 1 natt i mai 2023
Svar fra AL HAZIQ den 13. mai 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Bra

Eugene

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
Bodde her 1 natt i april 2023
Svar fra AL HAZIQ den 28. apr. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Bra

NORMASITA

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
Bodde her 2 netter i mars 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 24. mars 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Utmerket

Eugene

Bodde her 1 natt i februar 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 26. feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Utmerket

Mohamed Nasir

Bodde her 1 natt i februar 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 26. feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Bra

Eugene

Bodde her 1 natt i februar 2023
Svar fra Best Regards, AL HAZIQ Marcom Manager den 26. feb. 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Bra

Paul

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One night stay so ddint get to.use much facilities
Svar fra Best Regards, AL HAZIQ Marcom Manager den 23. jan. 2023
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Bra

Stephen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family vacation
The hotel has direct access to the public beach which is very convenient.
Bodde her 2 netter i desember 2022
Svar fra Best Regards, AL HAZIQ Marcom Manager den 5. jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 – Bra

Zuraina

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place for get away with family and friends
Svar fra Best Regards, AL HAZIQ Marcom Manager den 5. jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 – Utmerket

Azee shawarne

Bodde her 1 natt i desember 2022
Svar fra Best Regards, AL HAZIQ Marcom Manager den 5. jan. 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 – Grei

Cathrine

Bodde her 4 netter i desember 2022
Svar fra AL HAZIQ den 22. des. 2022
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 – Bra

Muhammad Ilham bin Ahmad og Jenjarom

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
Svar fra Azrin Ramli den 17. nov. 2022
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 – Utmerket

Soo Men

Bodde her 3 netter i august 2022

8/10 – Bra

shalya og calabasas

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
Bodde her 2 netter i juli 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 26. juli 2022
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 – Dårlig

Chai

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
Bodde her 2 netter i juli 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 26. juli 2022
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 – Utmerket

Akma Idayu

Bodde her 1 natt i juli 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 19. juli 2022
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 – Bra

Messmer

Bodde her 3 netter i juli 2022

2/10 – Forferdelig

Nina

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 19. juli 2022
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 – Utmerket

Awaludin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 29. juni 2022
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 – Bra

MUHAMMAD NOORAZRI

Bodde her 1 natt i mai 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 4. juni 2022
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 – Utmerket

Suziana binti saod

Bodde her 2 netter i mai 2022
Svar fra Swiss-Garden Beach Resort Kuantan den 4. juni 2022
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 – Bra

Ching Loon

Bodde her 1 natt i april 2022
Svar fra Sean Lim den 2. mai 2022
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 – Utmerket

Fahmi

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
front desk give a good services
Bodde her 2 netter i februar 2022
Svar fra Azrin Ramli den 24. mars 2022
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 – Grei

Swee Lin

Bodde her 1 natt i februar 2022
Svar fra Azrin Ramli den 21. feb. 2022
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 – Grei

Kam

Bodde her 1 natt i januar 2022
Svar fra Azrin Ramli den 16. feb. 2022
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 – Forferdelig

Norazren binti Mohd

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service
late check in
Bodde her 1 natt i januar 2022
Svar fra Azrin Ramli den 7. feb. 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

10/10 – Utmerket

Hamdan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2022
Svar fra Sean Lim den 2. mai 2022
Dear Hamdan, Thank you for leaving us a perfect rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
TV channel not clear. Lighting can be improve
Bodde her 1 natt i januar 2022
Svar fra Azrin Ramli den 7. feb. 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

8/10 – Bra

Nadiah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2021
Svar fra Azrin Ramli den 10. jan. 2022
Dear Nadiah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We hope that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Yours sincerely, Azrin Ramli Admin Executive

10/10 – Utmerket

Hazira

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2021
Svar fra MayL den 13. des. 2021
Dear Hazira , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

6/10 – Grei

Muhamad Nazrin

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Beach Safety ; Vaccination Status Check
This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you
Bodde her 2 netter i desember 2021
Svar fra MayL den 10. des. 2021
Dear Muhamad Nazrin , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

10/10 – Utmerket

Khairulnisak

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2021
Svar fra MayL den 9. des. 2021
Dear Khairulnisak , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

8/10 – Bra

See Wee

Had to wait more than an hour to check in when arrive at 5pm!! Check in is after 3pm. I understand the room was not ready yet because not enough workers. All were working tirelessly and front desk staff were facing frustrated and angry guests. Should not have accepted so many guests if short of workers.
Bodde her 3 netter i oktober 2021
Svar fra MayL den 9. nov. 2021
Dear See Wee , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

4/10 – Dårlig

NURUL NABILA AL

Bodde her 2 netter i oktober 2021
Svar fra Sean Lim den 2. mai 2022
Dear Nurul Nabila, Thank you for leaving us a rating. We hope to find out more about the areas related to our hospitality and services that did not meet your expectations. Best regards, Sean Lim Marcom Manager

2/10 – Forferdelig

Chin Yong

Reiste med familie og små barn
Crowded and limited space for dining.
Bodde her 1 natt i oktober 2021
Svar fra MayL den 1. nov. 2021
Dear Chin Yong , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Bodde her 2 netter i juni 2021
Svar fra MayL den 26. juni 2021
Dear Anonymous, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

4/10 – Dårlig

Javier

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Unfortunate stay
This hotel has a poor condition because it is not maintained properly. We arrived and they gave us a dirty room, bed sheets had stains and hair on the pillow. They put us on a smoking floor even we have an infant with us. The floor was really dirty and they didn't provide slippers. The room seems like a really Jurassic motel. Hotels can be old, but this one is really dirty they didn't clean properly or maybe they didn't clean at all. Seems they didn't prepare for someone to check-in. Under the bed were full of dust and dirt. The safe wasn't working, the toilet had some marks that it was used and not cleaned. I called the reception that day to please transfer us to another room, a clean one because was a really dirty room. but the staff just say no cannot. , then we shower, and the bathtub was clogged, water not going down. And I booked this hotel because they have a bathtub coz we really wanted to relax. but unfortunately, we just feel really stress coz of disappointment. The breakfast was also sad. we came at 9 am and there were no fruits, no omelette, and the taste of the food was not good. They have local breakfast. I feel like the Chef didn't have love to cook. good thing there were cereals. BUT I have to thank the manager on duty the next day, Rakish I think, he was good. He helped us to get a clean room and even provided us with a baby cot. He was nice and effective. The kids play facility and gym was good.
Bodde her 3 netter i april 2021
Svar fra MayL den 20. apr. 2021
Dear Javier, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern with your recent stay here at the resort. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be rest assured that, your feedback has been looked into. Actions have definitely been taken accordingly and continuous enhancement exercise for both personnel and facilities are on-going at our resort. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.