Upon arrival to the property, the check-in process was lengthy. There was one man in charge of checking us in and he was not responsive. The check-in details state to have security call him for check-in however when security was approached about this, they presented confused as to what I was asking them for and grabbed my phone out of my hand to read the “hotel” listing for themself. The man who checked us never responded to our calls/ messages via WeChat. 50min later, he came walking out of the elevator and introduced himself stating he had been in the elevator which is why he did not respond to calls/ messages. Turns out he was lazy and waiting for a second guest to arrive who was checking in to the same floor as us so that he wouldn’t need to make two trips up and down the elevators. When we were shown our room, the place was filled with fruit flies and ants. The shower, toilet and sink were infested with them and the bedroom window was left open. There is no AC in the common areas and it was a usual muggy/ humid day in Malaysia. Ants ravaged the kitchen area, crawling on the countertops and sink. The “toiletries” provided with our stay: hand soap. Nothing else. Only one key is provided regardless of how many people are in your party. Because the common areas are shared, no one can remain inside unless they want to be kicked inside the bedrm. You require a key to leave the bedroom inside.Ido not recommend this property to anyone who cares about cleanliness and comfort.