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Anmeldelser av Regalia Upper View Hotel

4 out of 5
Regalia Upper View Hotel
No 2, Jalan Anjung Putra, Off Jalan Sultan Ismail, Kuala Lumpur

Anmeldelser

6,4
Rangering på 10 − Utmerket. 27 av totalt 121 anmeldelser." "
Rangering på 8 − Bra. 25 av totalt 121 anmeldelser." "
Rangering på 6 − Grei. 26 av totalt 121 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 121 anmeldelser." "
Rangering på 2 − Forferdelig. 21 av totalt 121 anmeldelser." "

6,0/10

Renhold

6,2/10

Personale og service

6,0/10

Fasiliteter

5,8/10

Overnattingsstedets bygg og tilstand

5,4/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

EAMIE LENN

Reiste med en gruppe
The hotel is good for the price. The room is Ok, the breakfast is nice, and the location is A but i would not stay here again nor recommend it because when we woke up we were covered in bug bites. Informed them at check out. Hope they do something about it to prevent it from happening again because it is a really nice property, close to everything
Bodde her 4 netter i mai 2024

4/10 – Dårlig

jigisha

Likte ikke: Renhold, personale og service og romkomfort
Bodde her 3 netter i januar 2024
Svar fra aisha den 24. jan. 2024
Dear (jigisha),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

8/10 – Bra

Johanna

Svar fra aisha den 24. jan. 2024
Dear (johanna),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 – Forferdelig

Said

Bodde her 2 netter i november 2023
Svar fra aisha den 24. jan. 2024
Dear (said),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 – Forferdelig

RYOSUKE

Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Shower drainage is weak. More and more water accumulates. Also, since the train is nearby, there is noise during the day as well as early morning and late night.
Bodde her 3 netter i november 2023
Svar fra aisha den 24. jan. 2024
Dear (ryosuke),I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to contact us directly at +603-2725 0739.Best regards,Marketing team

2/10 – Forferdelig

Sakthiswran

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This is not a hotel. They'll give you an apartment and tell you a nicely crafted story for it. And don't even expect more than 1 star overall.
Bodde her 3 netter i november 2023
Svar fra aisha den 24. jan. 2024
Dear (sakthiswran),Thank you so much for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide (1) exceptional service, (2) comfortable accommodations, and a (3) delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We do hope your next visit is around the corner as we look forward to welcoming you again. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards,Marketing team

10/10 – Utmerket

Fatemeh

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
The room could have been cleaner and the light in bathroom did not work
Bodde her 2 netter i november 2023

10/10 – Utmerket

Lely

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice Hotel
Bodde her 4 netter i oktober 2023
Svar fra Marketing team den 8. nov. 2023
Dear Lely,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

6/10 – Grei

Jørgen

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold og personale og service
Personalet var ikke særlig imødekommende og smilende, havde tre nætter, fik gjort rent en gang, og det var fint, men ingen toiletpapir, måtte selv købe, men rigtig flot udsigt fra poolen, helt skidt var det ikke 😀
Bodde her 3 netter i august 2023
Svar fra Marketing team den 8. nov. 2023
Dear Jorgen,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quite a disappointing stay with Regalia
the air Cond is leaking water, the toilet was old, the floor was dusty, tv not functional, no hair dryer (provided upon request with 30 minutes waiting time), the fridge was old, toilet roll left abit, the curtain looks dirty n old, the room door was old, my friend was locked inside the room, need to keep trying to make it open. Parking was expensive, around RM33++ for overnight.
Bodde her 1 natt i juli 2023
Svar fra Marketing team den 8. nov. 2023
Dear guest,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

2/10 – Forferdelig

Boon Tsong

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dirty rooms and bad service in front desk
Bodde her 1 natt i mai 2023
Svar fra Marketing team den 8. nov. 2023
Dear Boon Tsong,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.To make amends, we would like to offer you a 10% discount from the Best Available Rates on your next stay with us. We value your feedback, and we hope to have the opportunity to make your next visit a much more enjoyable one.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 – Dårlig

Ijene R

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I'm trying my best to be thorough and do not read this and think ohh that's just her opinion. Here are the facts. They have 6 elevators. One worked the entire 2 weeks i was there. For 38 floors... ONE WORKED. When you order food or use grab no one will come near the hotel. You have to walk to the other side of the lot. They share the pool with the residents and you have to fill out a form every time you want to swim. So dumb. The "breakfast buffet" was non existent. They served over cooked sausage, rice and hashbrowns in a paper bag for 35 rm A PERSON! Trash. My room smelled of mildew because the floor was wet from some unknown leak by the window. The windows don't open. The rooms have and and little bugs that they don't do anything about even when asked. No English speaking channels so don't expect it which is fine but not very thoughtful. You can't really walk to anything from this hotel. It's on a hill and next to a freeway. Front desk was nice, the view from the pool is breathtaking and that is the only good. After all the inconvenience, they had the nerve to charge me for misplacing the elevator key! Laughable, it never worked! I took the stairs everyday! Do not recommend. Just do not do it!
Bodde her 10 netter i mars 2023
Svar fra Marketing team den 8. nov. 2023
Dear Ijene R,I would like to extend our sincere apologies for the less-than-satisfactory experience you had during your recent stay at our hotel. We truly understand your disappointment, and we are committed to addressing your concerns.We take all guest feedback seriously, and we are actively working to resolve the issues you mentioned. Our team is dedicated to providing the best possible service, and we are taking steps to ensure that such incidents are not repeated.If you would like to discuss this further or have any additional concerns, please don't hesitate to text us directly via Whatsapp at +60 11-6508 9096 or email to info@upperview-regalia.com (Active from Monday to Friday – 9am until 5pm, except Public Holiday).Best regards

4/10 – Dårlig

Leonardo

Reiste med en gruppe
Likte ikke: Renhold
Camera del hotel sporca e puzzolente. La piscina sul terrazzo va prenotata il giorno prima (sempre se non e' gia piena).
Bodde her 3 netter i juni 2022

10/10 – Utmerket

Mohammad Din

Bodde her 1 natt i mars 2021

10/10 – Utmerket

IAYI

Reiste med familie
Likte: Romkomfort
enoying
Relaxing, very good scenario.kids enjoying. room not so clean.others wise perfect.enjoying
Bodde her 1 natt i september 2020
Svar fra Hotel managemant den 30. sep. 2020
Thank you for staying with us.

2/10 – Forferdelig

puvana

Reiste med familie
Likte ikke: Renhold og romkomfort
Buffer breakfast totally terrible No food at all
Bodde her 1 natt i september 2020
Svar fra Hotel management den 30. sep. 2020
Sorry for that. We can not have buffet as its under SOP in future we will do our best.

2/10 – Forferdelig

Imran og Seremban, Negeri Sembilan

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Need to wait 20-30 minutes for using the lift, breakfast can said the worst experience for me and my family ever had either the place for eat or their quantity of foods and drinks. One more thing they dont provided free parking. Need to pay with touch n go, per hour is RM1.60. Imagined if you park from 2.00 p.m. until next 12.00 p.m on the next day how much it will cost. I strictly dont recommend if you don't have highly patient attitude.
Bodde her 1 natt i september 2020

8/10 – Bra

ZUL

Reiste med familie
Likte: Renhold og romkomfort
excellent
Bodde her 1 natt i september 2020
Svar fra Hotel Managemant den 30. sep. 2020
Thank you for staying with us. See you in the future.

4/10 – Dårlig

Umair

Likte: Renhold og romkomfort
Bodde her 1 natt i september 2020

10/10 – Utmerket

Sukri

Likte: Renhold og romkomfort
Bodde her 1 natt i september 2020

6/10 – Grei

Ahmad Ibrahim

Reiste med familie
Likte: Romkomfort
Bodde her 1 natt i august 2020

10/10 – Utmerket

Haspalila

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 1 natt i juni 2020

8/10 – Bra

JAFRYDIN ABDUL JALIL

Bodde her 2 netter i mars 2020
Svar fra Marketing team den 8. nov. 2023
Dear Jafrydin,Thank you so much for sharing your wonderful experience with us on Agoda. We are thrilled to hear that you enjoyed your stay at our hotel.We're delighted to know that our team's efforts to provide exceptional service, comfortable accommodations, and a delicious dining experience made your stay memorable. Your kind words will certainly motivate us to continue delivering the best possible service to all our guests.We look forward to welcoming you back in the future. Please don't hesitate to reach out if you need any assistance with your next reservation.Warm regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold
Nice place.
Bodde her 1 natt i mars 2020

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Slidt, kun 4 elevatorer til 37 etager med masser af stop undervejs. Familiepool iskold vand og ikke børnevenlig.
Bodde her 4 netter i februar 2020

2/10 – Forferdelig

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
terrible experience! very poor staff, stinky rooms, aged building condition, 2(!) TV Channels :))) , breakfast uneatable! on the side we had a case of domestic violence ( which can happen in such a big house) on our floor. the poor thing was the security, that didnt really care and was totally unprofessional. for that money you get much better deals in kl, so better dont go...
Bodde her 2 netter i februar 2020
Svar fra Reservation den 19. feb. 2020
Sorry for the inconveniences. Thank you for the feedback. And the regarding the domestic violence was settle by the couple themselves.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Guest reception was exceptional. Room upgraded absolutely free of charge!!!
Bodde her 1 natt i januar 2020
Svar fra Reservation den 19. feb. 2020
Thank you for your feedback.

2/10 – Forferdelig

Flo og München

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Wurde mit 5* Unterkunft geworben. Fotos sahen sehr vielversprechend aus somit haben wir gebucht. Angekommen wurde dann erst mal festgestellt dass das Gebäude äußerst ungepflegt ist. Auch das gebuchte Apartment Zimmer war einfach abgewohnt. Tapeten hängen von der Wand. Spiegel und Fenster wurden wohl seit Monaten nicht mehr geputzt. Auch der Infinitiy Pool sah alles andere als gepflegt aus. Aufzug im Gebäude ist eine Katastrophe und teilweise wartet man 5-10 Minuten bis er die Tür öffnet.
Bodde her 1 natt i januar 2020
Svar fra Reservation den 21. feb. 2020
Danke für die Bewertung. Wir werden dies für zukünftige Gäste prüfen.

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
In the pictures looks much better than the reality
Bodde her 3 netter i desember 2019

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Waist of my hard earned money, nothing work in this place
Bodde her 3 netter i desember 2019

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i desember 2019

6/10 – Grei

Verifisert reisende

Forretningsreisende
Not bad. Can be improve
Bodde her 1 natt i april 2019

10/10 – Utmerket

Hasnita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2019

6/10 – Grei

Adrian

Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i august 2019

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2019

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i august 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og fasiliteter
Bodde her 1 natt i august 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold og personale og service
Bodde her 1 natt i juli 2019

4/10 – Dårlig

Verifisert reisende

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
This was probably once a great hotel but sadly the condition of the room was disappointing due to marks on the walls, peeled paint and lack of being maintained. The room smelt of smoke from previous guests despite being cleaned. The bed had bed bugs. Positives include the infinity pool, the view and the restaurant downstairs.
Bodde her 2 netter i juli 2019

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They should have been accommodative in genuine cases.
Bodde her 1 natt i juli 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Excellent and highly recommended and is easy to Use the app
Bodde her 4 netter i juni 2019

8/10 – Bra

ThaiTour og Thai

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Price is reasonable with top view to see Twin tower
Bodde her 2 netter i april 2019
Svar fra Reservation den 18. apr. 2019
Thank you for staying with us and we are glad you enjoyed your stay

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was not as mentioned and the management never answers the phone and they charged me for 5 nights, when i called them earlier and told them the flight was delayed , i asked them to charge for 2 nights, but they never answered after and charged for the whole stay and just an overall extremly bad experience.
Bodde her 4 netter i mars 2019

10/10 – Utmerket

jihyeon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
View from my room was wonderful. Big&Clean living room&bed room. But, sink in the kitchen was smelly.
Bodde her 2 netter i mars 2019
Svar fra Reservation den 8. apr. 2019
Thank you for your feedback. We will improve on this matters.

10/10 – Utmerket

Nurul og Sentul, kl

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was awesome💕
Bodde her 1 natt i mars 2019
Svar fra Reservation den 8. apr. 2019
Thank you for staying with us.

8/10 – Bra

Timothy

Likte: Renhold, personale og service og romkomfort
Affordable apartment next to Sunway Putra
An affordable place for a one night layover in KL on the way to Genting. Huge 2 bedroom apartment within 200m walking distance to Sunway Putra Mall. Room is dated but acceptable. Security Guards at car park are very strict but understandably so.
Bodde her 1 natt i mars 2019
Svar fra Reservation den 8. apr. 2019
Thank you for your feedback. We are glad that you nice time staying with us.

6/10 – Grei

Verifisert reisende

Bodde her 3 netter i januar 2019
Svar fra Reservation den 19. feb. 2019
Thank you for staying with us.

8/10 – Bra

Verifisert reisende

Bodde her 1 natt i desember 2018
Svar fra Reservation den 28. des. 2018
Thank you for staying with us.

10/10 – Utmerket

John og Sydney, au

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurant and housekeeping staffs were excellent and very helpful and friendly. Great room, huge space, just some construction work is ongoing in lift and top floor. Great location, overall great experience
Bodde her 5 netter i november 2018
Svar fra Reservation den 7. des. 2018
Thank you for staying with us. We are glad you enjoyed your stay. We are making more better stay for all.