Dear Valued Guest, Greetings from Novotel Kuala Lumpur City Centre. We very much appreciate your feedback regarding your recent stay with us. We're happy to know that you enjoyed a comfortable stay with us and this comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Faizah Mohamed - Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre.

Dear Kristin, we hope you enjoyed your stay at Novotel KL, we hope to welcome you back in the future. best regards

Dear Yoko,Thank you so much for taking the time to share your feedback. We are thrilled to hear that your week-long stay was enjoyable and that you found our accommodations clean and convenient. We are pleased that the quiet atmosphere contributed to a comfortable stay, and we appreciate your note about our 3M drinking filter water in the room.We look forward to welcoming you back on your next visit.SincerelyAngelia KuGeneral Manager

Dear Seiichi,Thank you for rating us and we look to welcome you back for a more enjoyable stay in the future. SincerelyAngelia KuGeneral Manager

Dear Thanaporn,Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed the prime location of our hotel, making it easy for you to explore the Pavilion, KLCC Park, Suria, and the twin towers, among other attractions. It is fantastic to know that you found our rooms spotless according to Novotel standards and appreciated the convenience of the walkway connecting to the mall.We are delighted that you had a comfortable stay, and glad to hear positive comments about our breakfast selection, especially the delicious croissants. We also appreciate your note about the 3M water filter in the room and glad it was convenient for you. We look forward to welcoming you back on your next visit to Kuala Lumpur. SincerelyAngelia KuGeneral Manager

Dear Raquel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Taoufik,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Tien,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear PEIJU,Thank you for taking the time to share your recent experience at Novotel Kuala Lumpur City Centre. We are delighted to hear that you enjoyed our clean and comfortable accommodations, the convenient location, and the reasonable pricing.We appreciate your feedback regarding the membership welcome drinks, and we would like to clarify that the availability of complimentary drinks is indeed based on the property you are checking in. We apologise for any inconvenience you may have faced during the selection process, and we are working to improve the clarity of this information for our guests.Your insights on the bathroom amenities and the air conditioner are valuable to us, and we will address these issues promptly to enhance the overall guest experience. Please accept our apologies for any inconvenience caused.We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay.SincerelyAngelia KuGeneral Manager

Dear Florian,Thank you for taking the time to share your feedback on your recent stay at Novotel Kuala Lumpur City Centre. We appreciate your kind words about our hotel's location, cleanliness, and exceptional service.We apologise for any inconvenience you experienced regarding the sleeping arrangements for your family. Our Junior Suite, as you mentioned, comes with a king-sized bed, and we understand that this may not be the most convenient option for families with children. While we do offer extra beds and non-convertible sofas to accommodate additional guests, we recommend families with children to consider booking two connecting rooms for better comfort and a more suitable sleeping arrangement.We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay for you and your family.SincerelyAngelia KuGeneral Manager

Dear Cheng Khiaw,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear tsz chung terence,Thank you for rating us and we look forward to welcoming you again at Novotel Kuala Lumpur City Centre in the future.SincerelyAngelia KuGeneral Manager

Dear Kon Wai,Thank you for rating us and we look forward to seeing you again at Novotel Kuala Lumpur City Centre in the future.SincerelyAngelia KuGeneral Manager

Dear Joseph,Thank you for rating us and we look forward to welcoming you back to Novotel Kuala Lumpur again in the future.SincerelyAngelia KuGeneral Manager

Dear Joel,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Chee Meng,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

Dear Ramaben,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre soon.SincerelyAngelia KuGeneral Manager

Dear Yoon,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Saleha,Thank you for your rating and we hope to see you again at Novotel Kuala Lumpur City Centre.Sincerely Angelia KuGeneral Manager

Dear Siew Fang,Thank you for rating us and we look forward to seeing you again at Novotel Kuala Lumpur City Centre.SincerelyAngelia KuGeneral Manager

Dear Guest,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Nan Chiao,Thank for rating us and we hope to see you again at the hotel in the near future.SincerelyAngelia KuGeneral Manager

Dear Lik Chian, Eugene,Thank you for sharing your feedback with us. We appreciate your valuable insights and apologise for any inconvenience you experienced with the shower sink drainage and the automatic mode of the air conditioning. Rest assured, we will address these issues promptly to enhance our guests' experience. We are delighted to hear you enjoyed the convenient location, and pleased that your room service food order met your expectations.Your input is essential to us, and we hope to welcome you back for an improved stay in the future.SincerelyAngelia KuGeneral Manager

Dear Pui Fong,Thank you for taking your time to review us. We apologise that we fell short of your expectation during your stay with us and we hope to have the opportunity to welcome you again at the hotel for another much-improved service.SincerelyAngelia KuGeneral Manager

Dear Shing Ru,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Takayuki,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Andrew,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Song,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.I am happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager

Dear Satoru,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Anonymous,Thank you for giving us a score of 8 out of 10 and we look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Yin Lian,Thank you for rating us and we hope to see you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Nina,Thank you for rating us a 10 and we are happy that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the near future.SincerelyAngelia KuGeneral Manager

Dear NickThank you for rating us a 10 and we are happy to hear that your overall stay was a pleasant one. We look forward to seeing you again at the hotel in the future.SincerelyAngelia KuGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologise for any inconvenience you experienced during your stay.We regret the inconvenience caused by the room assignment and the confusion with retrieving your glasses, but am pleased to share that our team has managed locate your missing glasses and believe that they have already reached out to you to arrange on sending your belonging back to you.We apologise for any inconsistencies in the information provided about the taxi payment. We will be addressing this with our staff to ensure better coordination and clarity in the future.Your comments about the hotel's dated appearance and the quality of breakfast are duly noted. We understand the importance of maintaining a modern and comfortable environment, and we will use your feedback to improve our services.We appreciate your acknowledgment of our hotel's good location, and is committed to making necessary improvements to better meet our guests' expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the high standards we aim to uphold.SincerelyAngelia KuGeneral Manager