Dear Helene, thank you so much for giving us full rating. We are delighted to hear that you had enjoyed your time with us and cannot wait to welcome you back soon. Yours sincerely, Claudina Wong, Director of Communications, Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu

Dear jaewon, Thank you so much for taking the time to leave us rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Inoue, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Dear Sir/Madam, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.

Dear Jessica Jane, Thank you so much for taking the time to leave us a 5-5 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear SNGKN, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

We would like to say thank you so much for the positive feedback given for your stay with us. We sincerely hope that you had the most amazing time during your stay with us, and we are very much looking forward to welcoming you again for your future stays with us.

Dear Hyunmi, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.

Dear KEUNHOE, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear ERIKO, Thank you Sam for sharing your experience with us through this review. We look forward to having you and your family here with us again. Till then, safe travels!

Dear Sir/Madam, Thank you so much for this amazing review of the resort. We are both humbled and honoured!Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

Dear Sangheui, Thank you so much for this amazing review of the resort. We are both humbled and honoured!Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

Dear Emmies, It was our pleasure to have you with us during your recent visit. Do visit us again as we look forward to welcoming you and your family.

Dear Sir/Madam,Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Simon, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear so hyun, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.

Dear TingChen, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

Dear Hoi Yung, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Laura, Thank you very much for making us a part of your Kota Kinabalu adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms!Until we meet again, safe travels always.

Dear Siti Nursalwana, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!

Thank you for your feedback. The feedback has been relayed to the respective departments for review and improvement.

Dear jonghoon, Thank you so much for taking time to share this review with us and for making us a part of your Kota Kinabalu adventures. Your feedback and comments are well noted and we will do our best to improve our service. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Dear Joshua, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Patrick, Thank you very much for taking the time to write this review of the resort.Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately.If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.

Dear JUNG TAEK, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear sung sook, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear JUNGHO, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Jungwon,I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for your recent glowing review of our hotel.Knowing that we were able to meet your expectations and provide you with a memorable experience fills us with immense pride. Your feedback serves as a constant reminder of why we do what we do – to ensure that every guest feels welcomed, valued, and cared for.Your positive review not only motivates us to continue delivering exceptional service but also helps future guests in their decision-making process. Your endorsement means the world to us, and we are truly grateful for your support.Thank you once again for choosing Shangri-La Tanjung Aru and for taking the time to share your feedback. It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back in the near future.

Dear Valued Guest,Greetings from Shangri-La Group!Thank you for your kind words. We are thrilled that you enjoyed your stay at our hotel and look forward to welcoming you back in the near future.In the meantime, take care and stay safe!Best regards,Shangri-La Tanjung Aru, Kota Kinabalu

Dear Sir/Madam, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear Valued Guest, Thank you for your rating and compliment. We will share your feedback with the respective departments for review and improvement. I look forward to welcoming you again and until then, take care of yourself and stay healthy!

Dear Jung Eun, Thank you so much for taking the time to leave us a 10-10 rating! We truly appreciate your support and are thrilled to hear about your positive experience with us. Your satisfaction is our top priority, and we remain dedicated to delivering exceptional service. We look forward to serving you again soon.

Dear SUNG HYE,I read this review with much concern. While we strive to delight every guest who walk into our resort, it seems we have failed to do so in this case.Please accept our sincere apologies for these shortfalls. We will take a close hard look into the processes involved and will work on rectifying the weaknesses immediately. Thank you for taking the time to point these out to us. We are very grateful for these feedback.

Dear KANGHO, Thank you for taking the time to share your feedback, although we're sorry to hear that your experience fell short of your expectations. We strive to provide exceptional service to all our customers, and we regret that we didn't meet that standard for you on this occasion. If there's anything specific, you'd like to discuss or any way we can make things right, please feel free to reach out to us directly. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback. We hope to have the chance to better serve you in the future.