Hoteller i Koshinetsu

«super moment mémorable!»

«I came with little expectations, but was really pleased with this hotel. The outdoor onsen is really nice. The corridor is a bit noisy when someone walks by. Some dust and spider webs in the top shelfs but nothing really bad»

«We had a lovely stay! The dinner and breakfast were really good! The owner is super nice, the place is very clean and comfortable. The area is beautiful and quiet.»

«The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese ...

«とても雰囲気が良く、妻も娘も大満足でした。»

«ホテルは清潔でオシャレで立地も源泉掛け流し温泉も朝夕の食事も良かったですが、何よりもスタッフが最高のホテルです。 チェックイン時に次の日の予定の話なり、雲海を見たいがどこがお勧めか？と問うとフロントスタッフ本人は知らなかったらしく奥にいるスタッフに聞いて色々教えてくれました。ビックリしたのはその後温泉に行くのにフロントを通り掛かるとさっきのスタッフが声を掛けて下さり再度雲海情報を山程教えてくれたのです。チェックインから1時間ほどてしたがその間親身になって色々私のために調べてくれたんです。これってまさにスタッフというよりコンシェルジュてすよね。 次の日の食事の時には「とうでしたか？雲海は？」とまた気にかけて下さり無事に見る事が叶った旨伝えて写真を見せると　自分の事のように喜んでくださいました。 いやあ、本当に楽しかったです。是非リピートしたいホテルです。»

«The hotel is very clean and our breakfast was lovely. They have both Japanese and European options, a very nice onsen on the roof top. Everyone working there is very kind and helpful, they go above and beyond for a guest. Strongly recommend.»

«The room was good with a very comfortable bed and a good shower although it had complex controls. Staff at checking in were nice, but didn't advice on getting breakfast ticket in morning to go with the vouchers given at check-in! Big que in morning as only 1 member of staff working very hard checking customers in between cleaning tables etc. Breakfast was very good, especially the Japanese food. They could do with more breakfast staff.»

«A decent and clean hotel, centrally located with friendly staff and good service. But - as most Japanese hotels - the rooms are very small.»

«最高でした😆 また、利用したいと思います！»

«Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations. ...

«Very unique traditional onsen experience! Staff were very kind and helpful. Only stayed on night but it was perfect, very close to Yudanaka train station and Snow Monkey Park bus station, and only a mile walk from Shibu Hot Springs! Thank you very much. »

«住過幾次 Comfort Inn, 新潟龜田店是第一次入住,訂二個房間二晚, 其中一間雙人房要連泊, 另一間雙人房第二晚要換成雙床房, Check-in 時明明只指定好某間房要連泊, 第二天早上也將所有行李放置這房間, 第二天晚上回來卻看到所有的東西都被移動到新房間 很明顯是溝通不良, 但check -in 時的櫃檯明明也重複確認連泊的房間號碼, 但輸入系統時卻輸入成錯的, 變成隔天的房務只能照做 很抱歉我們的日文無法像日本人一樣的流利造成溝通不良,但也希望全國連鎖飯店的 Comfort Inn 能多多使用翻譯機, 這次在日本十天到處都看到店家使用,已經是很普遍的東西,而且 Comfort Inn 也有在國際訂房網販售, 遇到外國人的機率非常高 除了這點, 飯店其他東西都合乎日本商務旅館的標準, 沒吃早餐無法評論»